Housekeeping is defined as providing a clean, comfortable and safe environment, especially in hotels and other institutions. It aims to maintain cleanliness, comfort and safety. The housekeeping department is responsible for cleaning and maintaining guest rooms, public areas, floors, offices and other back areas. It works closely with other departments like front office, engineering and food and beverage. The head of the housekeeping department is the executive housekeeper. Staff includes room attendants, supervisors, housemen, laundry workers and others. The department is also responsible for pest control, decorations, landscaping and outsourced maintenance jobs. Housekeeping services are now common in various establishments beyond hotels.

1. INTRODUCTION TOINTRODUCTION TO
HOUSEKEEPINGHOUSEKEEPING
DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com ,
balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com

2. Introduction ,Introduction ,
Categorization ,Categorization ,
Types& Organization Structure of a HotelTypes& Organization Structure of a Hotel
Definition & Importance of House keepingDefinition & Importance of House keeping
DepartmentDepartment
Role of House keeping in hospitality industryRole of House keeping in hospitality industry

3. Welcome to HousekeepingWelcome to Housekeeping
DepartmentDepartment

5. LAYOUT OF HOUSEKEEPING DEPARTMENT:
LINEN
STORE
TAILOR
SHOP
LINEN & UNIFORM
ROOM
Employee
Exchange counter
LAUNDRY
EXECUTIVE
HOUSEKEEPER
SECY HOUSEKEEPING
DESK
CONTROL
LOST&FOUND
HOUSEKEEPING
SUPPLIES
STORES
UPHOLSTERY
&
FURNITURE
YARD
FLOWER
ROOM

7. What isWhat is
HousekeepingHousekeeping

8. HOUSEKEEPINGHOUSEKEEPING
HOUSEKEEPING is defined asHOUSEKEEPING is defined as
the provision of a clean,the provision of a clean,
comfortable and safecomfortable and safe
environment.environment.
It is the management andIt is the management and
maintenance of the propertymaintenance of the property
and equipment of anand equipment of an
institution or organization, ainstitution or organization, a
house, industrial orhouse, industrial or
commercial institutioncommercial institution
Cleanliness, Comfort andCleanliness, Comfort and
Safety are the essence ofSafety are the essence of
housekeeping.housekeeping.

9. CLEANLINESSCLEANLINESS
 Room, bed, toilets should be cleanRoom, bed, toilets should be clean
 Room must be swept and mopped &Room must be swept and mopped &
carpets cleanedcarpets cleaned
 Furniture should be in place, andFurniture should be in place, and
everything should be maintained in itseverything should be maintained in its
original stateoriginal state
 Bed has to be madeBed has to be made
 Toilets supplies should be replenishedToilets supplies should be replenished

10. COMFORTCOMFORT
 The furniture should be such that theThe furniture should be such that the
guest are able to relaxguest are able to relax
 Height of the furniture is in relevance toHeight of the furniture is in relevance to
the writing tablethe writing table
 Bed should be soft and comfortableBed should be soft and comfortable
 Supplies that are kept in the room shouldSupplies that are kept in the room should
be convenient for the guest, e.g. thebe convenient for the guest, e.g. the
scribbling pad should be placed on thescribbling pad should be placed on the
bedside table near the telephonesbedside table near the telephones

11. SAFETYSAFETY
 The hotel should be secure.The hotel should be secure.
 There should be safety measures on allThere should be safety measures on all
the floors.the floors.
 The locks, doors and windows should beThe locks, doors and windows should be
secure.secure.
 The corridors should be well litThe corridors should be well lit
 Fire alarms and smoke detectors must beFire alarms and smoke detectors must be
in place.in place.
 There must be a fire escape systemThere must be a fire escape system
 Thefts should be guarded againstThefts should be guarded against

12. AIMAIM
The aim of all accommodationThe aim of all accommodation
establishment is to provide their customerestablishment is to provide their customer
withwith
 CleanClean
 ComfortableComfortable
 AttractiveAttractive
 Welcoming surroundingWelcoming surrounding
Which give the value of moneyWhich give the value of money

13. HOUSEKEEPINGHOUSEKEEPING
HK department
Front Area Back Area
Public Area
Floor Area
All areas only accessible for staff

14. Public AreaPublic Area
Lobby / FoyerLobby / Foyer
RestaurantRestaurant
BarBar
DiscothequeDiscotheque
Coffee shopCoffee shop
Swimming poolSwimming pool
SpasSpas
ParlourParlour
ShoppingShopping
arcadearcade

15. Floor areaFloor area
RoomsRooms
Corridors

16. Back AreaBack Area
 OfficesOffices
 Staff lockerStaff locker
 Back officeBack office
 Service elevatorService elevator

17. Major departments with which HKMajor departments with which HK
deals withdeals with
 Front office- ( for all major reports likeFront office- ( for all major reports like
occupancy chart, discrepancy report , updatingoccupancy chart, discrepancy report , updating
room status report& releasing room for resale).room status report& releasing room for resale).
 Eng. Dept.-for all major maintenance jobs.Eng. Dept.-for all major maintenance jobs.
 Food beverage ( for cleaning of all majorFood beverage ( for cleaning of all major
restaurant outlets, discotheques & bars )restaurant outlets, discotheques & bars )
 Purchase & stores- for the flow of all supplies &Purchase & stores- for the flow of all supplies &
amenities in the dept. for smooth running of thisamenities in the dept. for smooth running of this
operational departmentoperational department

18. Who is the HOD to thisWho is the HOD to this
department?department?
 The EHK ( Executive house keeper) orThe EHK ( Executive house keeper) or
 the Rooms Divisions Manager.the Rooms Divisions Manager.

19. Other members of the departmentOther members of the department
are:are:
 Assistant managers ,Assistant managers ,
 Supervisors,Supervisors,
 Room boys ,Room boys ,
 Chamber maids ,Chamber maids ,
 Housemen,Housemen,
 Tailors,Tailors,
 FloristFlorist
 Valet &Valet &
 Other contracted staffOther contracted staff

20. In laundryIn laundry
 Laundry managersLaundry managers
 SupervisorsSupervisors
 Washer manWasher man
 Laundry valetLaundry valet
 Uniform room attendantUniform room attendant
 othersothers

21. Major concern areas for theMajor concern areas for the
department ,apart from cleaningdepartment ,apart from cleaning
 To control all types of pest threats which theTo control all types of pest threats which the
hotel faces. The process of controlling is calledhotel faces. The process of controlling is called
fumigation.fumigation.
 All thematic decorations & celebration of allAll thematic decorations & celebration of all
major & happening festivals of the areamajor & happening festivals of the area
 Horticulture .Horticulture .
 Outsourced jobs like painting of the hotelOutsourced jobs like painting of the hotel
building exterior & interiors, carpet cleaning etc.building exterior & interiors, carpet cleaning etc.
 budgetbudget

22. Interior decorationInterior decoration
 PlanningPlanning
 Introducing new trendsIntroducing new trends
 RefurbishingRefurbishing
 RefurnishingRefurnishing
 Choosing the right colour for the right typeChoosing the right colour for the right type
of roomof room
 othersothers

23. Scope of job as a housekeeperScope of job as a housekeeper
House keeping nowadays is widespreadHouse keeping nowadays is widespread
in other establishments apart from hotelsin other establishments apart from hotels
house keeping services are also hired byhouse keeping services are also hired by
other institution like:other institution like:
 Shopping MallsShopping Malls
 Private hospitalsPrivate hospitals
 HostelsHostels
 Corporate officesCorporate offices
 Spa& gyms & many moreSpa& gyms & many more

24. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com ,
balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com