2. Who …?
monitors the performance of the hotel
through verification and analisys of guest
satisfaction systems and finacial reports
maintains product and service quality
standards
develops accurate and aggresive long and
short-range financial objectives
prepares financial reports.
plans and organizes the work of others
deals with the general public, employees and
customers
Manager
3. Who …?
cleans the linen
makes the beds
cleans the rooms
cleans bath and shower
cleans walls and floors
cleans wardrobes
Hotel maid /
Housekeeper
4. Who …?
prepares for guest arrival
greets the guests when they arrive
checks the guests into the hotel
assigns suitable rooms
checks the guests method of payment
keeps a record of the status of each room in
the hotel
provides information to guests
Receptionist
5. Who …?
plans menus
makes sure food is of the right quality and
price and is produced on time
manages stocks of food
orders food from suppliers
controls a budget and keeps accurate records
recruits and trains new staff
Kitchen manager /
Head chef
6. Who …?
You are often a customer's
first impression of the hotel
where you work.
Bellhop / Bellboy
helps guests out of vehicles
unloads their luggage and transports it
into the hotel and their rooms
helps guests find their rooms.
teaches guests to operate door locks and
room lights and assists with roll-away
beds or cribs
7. Who …?
Receptionist
ensures guests have everything they need
during their hotel stay
books tables at the finest restaurants.
handles incoming requests from guests
provides map directions for tourists
ensures additional housekeeping needs,
such as extra towels or bottles of
shampoo are ready.
8. Who …?
Security guard
checks all personnel entering the building
performs regular safety inspection to
protect the institution.
investigates and informs any illegal
activity
reports all incidents, accidents and any
other emergency
prevents unauthorized entries
9. Who …?
Waitress / Waiter
collects payments from customers
writes food orders, memorizes orders, or
enters orders into computers for kitchen
staff
takes orders for food or beverages
checks with customers to ensure that they
are enjoying their meals
takes action to correct any problems
serves food and/or beverages
removes dishes and glasses from tables
