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Social & Collaborative Learning in the Workplace

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Slides for webinar on 22 August 2012

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Social & Collaborative Learning in the Workplace

  1. Social  and  Collabora-ve  Learning   in  the  Workplace   Jane  Hart  Centre  for  Learning  &  Performance  Technologies   Social  Learning  Centre  
  2. @C4LPT  
  3. Social  and  Collabora-ve  Learning   in  the  Workplace    AGENDA    How  to  support  social  learning  in  the  workplace    Key  social  collabora=on  tools  that  provide  infrastructure    Examples  of  social  learning  approaches  for  online  and  in  person      How  learning  can  be  embedded  in  the  workflow    
  4. Social  learning  is  a  natural,  con=nual  process  of  learning  with  and  from  others.  It’s  nothing  new!    
  5. ….  but  with  the  help  of  modern  social  technologies  it  is  now  possible  to  enable  and  support  it  in  powerful  new  ways.    “Social  media  can  only  help  to  support  and  enhance  learning,  but  the  presence  of  social  media  doesn’t  necessarily  mean  social  learning  will  take  place.”   Jane  Hart,  10  things  to  remember  about  social  learning     and  the  use  of  social  learning  in  the  workplace    
  6. Top  100  Tools  for   Learning  2011   List  compiled  from   the   Top  10  Tools   contribu=ons  of     531   learning   professionals   worldwide  
  7. The  Smart  Worker  ..   1.  recognises  she  learns  con=nuously  as   she  does  her  job   2.  wants  immediate  access  to  solu=ons   to  her  performance  problems   3.  is  happy  to  share  what  she  knows   4.  relies  on  a  trusted  network  of   friends  and  colleagues   5.  learns  best  with  and  from  others   6.  keeps  up  to  date  with  her     industry  and  profession   7.  constantly  strives  to     improve  her  produc=vity   8.  thrives  on  autonomy  ©  Learning  in  the  Social  Workplace,  Jane  Hart,  2011  
  8. ©  Only  14%  think  company  training  is  an  essenHal  way  for  them  to  learn  in  the  workplace,     Jane  Hart,  16  April  2012  
  9. Ranked  List  (using  weighted  scoring)   Internal           Social   Personal   doc  &   &     Learning   training   Collab  Collabora=ve  working  within  your  team                                                  448  Personal  &  professional  networks  and  communi=es        426  General  conversa=ons  &  mee=ngs  with  people                        420    Google  search  for  web  results                                                                                      415  External  blog  and  news  feeds                                                                                        403  Curated  content  from  external  sources                                                      377  Self-­‐directed  study  of  external  courses                                                      357    Internal  company  documents                                                                                        341  Internal  job  aids                                                                                                                                        330  Company  training                                                                                                                                  296   social,  autonomous     Smart  Workers   ©  Only  14%  think  company  training  is  an  essenHal  way  for  them  to  learn  in  the  workplace,     Jane  Hart,  16  April  2012  
  10. 5  Stages  of  Workplace  Learning  (2010)   Stage  1   Stage  3   Stage  4   Stage  5   Stage  2   Classroom   Blended   Social   Collabora-ve   E-­‐Learning   Training   Learning   Learning   Working/Learning   online     classroom   social  media   facilitators,  peer-­‐ (content-­‐rich)   training/   in  training   learning,  UGC,     trainers    courses   e-­‐learning   and  e-­‐learning   collabora=on   LMS   LMS   social  LMS   plaaorms   working=learning,   tradi=onal  approach  to  training   suppor=ng  self-­‐ managed  and  organized  by  L&D   organized  learners   Autonomy   Top  down  control     Informal  Learning   Formal  learning   (managed  by  learner)   (learning  managed  by  L&D)    ©  Jane  Hart,  2010    (Orange/green  elements  added  by  Jay  Cross)  
  11. Social  Workplace  Learning  Con-nuum  formal/training   informal/workflow  top  down/control   autonomy   SOCIAL  TRAINING   SOCIAL  LEARNING  &  COLLABORATION   organizing/managing   encouraging/suppor=ng   4   5   1   2   3   SupporHng   Fostering   AugmenHng   FacilitaHng   SupporHng   collaboraHon  &   connecHons  /     f2f  or  online     online   online     knowledge   across  the  org   training  with   collaboraHve  /   CommuniHes   sharing  in     to  build   social   peer  learning   of  PracHce   work  teams   collecHve   approaches     intelligence   Social  Media  Tools  ©  Jane  Hart,  2012  
  12. Using  TwiPer  in  a  workshop  and  networking  event  
  13. Social  Workplace  Learning  Con-nuum   formal/training   informal/workflow   top  down/control   autonomy   SOCIAL  TRAINING   SOCIAL  LEARNING  &  COLLABORATION   organizing/managing   encouraging/suppor=ng   4   5   1   2   3   SupporHng   Fostering   AugmenHng   FacilitaHng   SupporHng   collaboraHon  &   connecHons  /     f2f  or  online     online   online     knowledge   across  the  org   training  with   collaboraHve  /   CommuniHes   sharing  in     to  build   social   peer  learning   of  PracHce   work  teams   collecHve   approaches     intelligence   Social  Media  Tools   (social)  LMS   enterprise  network  /   collabora=on  plaaorm/    social  intranet  ©  Jane  Hart,  2012  
  14. Social  Workplace  Learning  Con-nuum  formal/training   informal/workflow  top  down/control   autonomy   SOCIAL  TRAINING   SOCIAL  LEARNING  &  COLLABORATION   organizing/managing   encouraging/suppor=ng   4   5   1   2   3   SupporHng   Fostering   AugmenHng   FacilitaHng   SupporHng   collaboraHon  &   connecHons  /     f2f  or  online     online   online     knowledge   across  the  org   training  with   collaboraHve  /   CommuniHes   sharing  in     to  build   social   peer  learning   of  PracHce   work  teams   collecHve   approaches     intelligence   Social  Media  Tools   enterprise  network  /   LMS   collabora=on  plaaorm/    social  intranet  ©  Jane  Hart,  2012  
  15. From  Learning  Technologies  to  Social  Technologies  …  Member  profiling  Ac=vity  stream  Real-­‐=me  updates  Member  commen=ng  Threaded  discussions  No=fica=ons  Sharing  of  resources  Content  co-­‐crea=on  tools  Sharing  links  Sharing  files  Polls  and  surveys  Private  messaging  User  liking  Group  spaces   15  
  16. Ac-vity  Stream  
  17. Social  Workplace  Learning  Con-nuum  formal/training   informal/flow  top  down/control   autonomy   SOCIAL  TRAINING   SOCIAL  LEARNING  &  COLLABORATION   organizing/managing   encouraging/suppor=ng   4   5   1   2   3   SupporHng   Fostering   AugmenHng   FacilitaHng   SupporHng   collaboraHon  &   connecHons  /     f2f  or  online     online   online     knowledge   across  the  org   training  with   collaboraHve  /   CommuniHes   sharing  in     to  build   social   peer  learning   of  PracHce   work  teams   collecHve   approaches     intelligence   Social  Media  Tools   enterprise  network  /   LMS   collabora=on  plaaorm/    social  intranet  ©  Jane  Hart,  2012  
  18. 1  Augmen-ng  training  with  social  approaches  
  19. 1  Augmen-ng   training   with  social  approaches  
  20. 2  Facilita-ng  collabora-ve/  peer  learning  
  21. 3  Suppor-ng  communi-es    of  prac-ce  
  22. 4  Suppor-ng  collabora-on  and  knowledge  sharing  in  work  teams  
  23. 5   Fostering  connec-ons  and   conversa-ons    across  the  org  to  build  collec-ve   intelligence  
  24. Social  Workplace  Learning  Con-nuum  formal/training   informal/workflow  top  down/control   autonomy   4   5   1   2   3   SupporHng   Fostering   AugmenHng   FacilitaHng   SupporHng   collaboraHon  &   connecHons  /     f2f  or  online     online   online     knowledge   across  the  org   training  with   collaboraHve  /   CommuniHes   sharing  in     to  build   social   peer  learning   of  PracHce   work  teams   collecHve   approaches     intelligence   enterprise  network  /   LMS   collabora=on  plaaorm/    social  intranet   Enterprise  (Learning)  Community  ©  Jane  Hart,  2012  
  25. The  role  of  the  Enterprise   (Learning)  Community  Manager     •  Building  the  Community     •  Maintaining  the  Community   •  Coordina=ng  and  promo=ng  a   series  of  ongoing  social  ac=vi=es     •  Responding  to  the  learning  and/ or  performance  needs  of   members     •  Educa=ng  the  enterprise  as  a   whole  on  the  benefits  and  value   of  an  Enterprise  Learning   Community  ethos  and  approach   •  Encouraging  par=cipa=on  The  role  of  the  Enterprise  Learning  Community  Manager,  Jane  Hart,  2012  
  26. The  slideset  and  links  to  resources  can  be  found  at                       hlp://bit.ly/socolearn       Email   jane.hart@C4LPT.co.uk      
  27. For a list of upcoming free Citrix webinars, pleasevisit news.citrixonline.com/webinars/      Live  Demonstra-ons  of  GoToTraining    are  available!    citrixonline.com/deminars     30  

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