Indonesia Professional Development Center (IPDC) - a subsidiary of PT. IPDC Consulting & Advisory IPDC was developed in 2000. Since then we grow becoming one of the leading and well-recognized training and people development firm in Indonesia. Presently, we are supported by dozens of experienced and skillful full-time staff to support our daily operation and more than 100 part-time experienced training facilitators and lead consultants. We are also supported by some of representatives staff at Bandung,, Jogyakarta and Denpasar. At Indonesia Professional Development Center (IPDC), we offer over 350 different training programs year-round in each year. Individuals participating in these programs benefit from working with a cross-section of peers from different industries. They are also able to share common problems and experiences that enhance their learning and expand their know-how. IPDC's programs are offered in various formats to suit individual schedules and needs, from intensive 2-4 day classroom sessions to a customized sessions. At IPDC, we believe that all learning should be of direct, practical business use, which is why we deliver everyday skills and processes that can be taken back to the workplace and applied immediately. Contact Us at: Rasuna Office Park 2/QO-08. Jl. HR. Rasuna Said Jakarta 12960 Indonesia Ph (+6221) 8378 6465 ; 8378 6477 ; 8378 6389 Fax (+6221) 8378 6478 E-mail : training@ipdc.co.id; registration@ipdc.co.id www.ipdc.co.id

1. Technical & Commercial Proposal
Effective Communication &
Interpersonal Skill
A practical workshop to enhance workplace communication and
interpersonal skills to perform effectively
We are far beyond just a training provider, we help our clients to create values for their
business through high quality training programs but affordable cost. That’s our commitment!
Rasuna Office Park 2/QO-08.
Jl. HR. Rasuna Said
Jakarta 12960 Indonesia
Ph (+6221) 8378 6465 ; 8378 6477 ; 8378 6389
Fax (+6221) 8378 6478
E-mail : training@ipdc.co.id; registration@ipdc.co.id
www.ipdc.co.id

2. Section ___
Training Approach &
Methodology

3. Program Approach
Understanding
Context & Scope
of Works
Training Needs
Analysis
Pre-Assessment
and Training
Modules
Development &
Planning
Training
Delivery & Post-
course
Assessment
Coaching for
Application
Institutionalized
The following diagram reflects our program process in developing a training
programs
Time required may vary depend upon the scope of works
PT. IPDC Consulting & Advisory 2013 3

4. Program Approach
Level of
Assessment
Objectives Measurement
Level of
Certification
Min
Target
REACTION
• Assess participant’s
reaction to instructors
and services
Instructor Quality
Index (IQI)
ATTENDANCE
3.5 of 5
3.5 of 5
LEARNING
• Assess participant’s
feedback on programs
• Assess participant’s
level of understanding
• Program Quality
Index (PQI)
• Participant
Understanding Index
(PUI)
3.5 of 5
70 of
100
BEHAVIOR
• Assess the level of
change in terms of skill
and attitude
• Direct Superior
Index (DSI)
• Putting in Practice
Discussion
SKILL COACHING
FOR APPLICATION
(given at the following of
3 months upon
completion of training)
70 of
100
In measuring effectiveness of Training, IPDC applies the following Measurement to
assess the level of learning that is being achieved throughout the program
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5. Program Approach & Methodology
DELIVERY APPROACH DIAGRAM
Activity Reporting
Upon completion of training, IPDC will produce the following reports
1.Training Completion Report
2.Detail of activities which will cover:
• Scheduling of the activities
• Training Syllabus
• Trainer Materials
• Achievement of training objectives, outcomes and outputs
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6. To achieve the effectiveness of the program, in-class training format will be broken
down into four arrangements:
Types of Program
Number of
Day
Effective Communication & Interpersonal
Skills
2
Program Duration for Each Batch
No. In-Class Training Format Portion (in
%)
1 Interactive lecture (Theoritical Framework &
Conceptual)
30
2 Group / Individual Exercises & Discussion 45
3 Role Plays & Case Study 15
4 Relevant Games 10
Knowledge
Skills
Attitudes
Program Approach & Methodology
PT. IPDC Consulting & Advisory 2013 6

7. Section ___
Effective Communication &
Interpersonal Skill
Model

8. The Model
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Effective Communication
EFFECTIVE
COMMUNICATION
& INTERPERSONAL
SKILLS
Interpersonal Skills
Positive Attitude
Healthy Conflict
Generating feedback
Achiving Results
Sinergize and
Unifying Goals
Working in
Harmony
The program focuses on building effective communication and
interpersonal skills to maximize personal and organization performance
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IPDC uses the following approach when facilitated Effective Communication Training to
Achieve Maximum Results

9. The Model
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According to some
research studies, the
number one reason why
managers and executives
find themselves with a
stalled or
underperforming career
is a lack of interpersonal
skills.
Interpersonal Skills
Deficiencies
Visible
Hidden
Communication
& Interpersonal
Skills
Values
Self-Image
Traits
Motives
Need to
explore and
develop
IPDC uses the following approach when facilitated Effective Communication Training to
Achieve Maximum Results

10. Section __
Program Overview &
Agenda

11. Program Overview
Poor communication is at the root of almost every business problem
ranging from low productivity to employee theft. Communication is
defined as "The giving and receiving of information needed for intelligent
action or decision". It is also an act of creating understanding between
individuals.
Effective communication and interpersonal skills is the basis of an
individual's success at the workplace, as well as within their private life.
Some may think that someone's private life has no impact on his or her
work. In reality, an employee's way of communicating, in time, affects all
aspects of their life, including their work-style.
In a business environment such as yours, effective communication is a
must. This would then eliminate and prevent internal organizational
conflict, as well as improving the profits and success of your business.
Effective communication is also vital in a work environment in order to
eliminate tension. This then allows everyone to focus their energy on
reaching goals and objectives. Good communication helps prevent and
resolve conflicts in every day life, including the workplace. These
conflicts may be in the area of personal relationships, working
environment, expectations and responsibilities.
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12. Program Overview
After completion of this workshop, the participants are
expected to:
• Understand of the principles of effective communication and
interpersonal skills
• Understand the importance of good communication in the
workplace
• Identify personal personality traits and the areas of self-
improvement
• Identify the communication styles and how to adapt with people
who have different styles
• Identify communication barriers in the workplace and search for
solutions
• Understand the need to use clear, concise language
• Create a win-win situation by applying human relationship
principles when dealing with customers, staff, colleagues and
supervisors.
• Communicate effectively through varied mediums of
communication
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13. Program Agenda
Time Session Topic
07.45 – 08.00 Opening Sessions & Training Ground Rules
08.00 – 10.30
The Importance
of Effective
Communication
& Interpersonal
Relationships
• Principles of effective business communication
• Identify the communication styles and how to adapt
with people who have different styles
• Assertiveness Communication
• Interpersonal Skills & Interpersonal Intelligence
10.30 – 10.45 Coffee Break
10.45 – 12.00
Maintaining &
Enhancing
Relationships at
The Workplace
• Identifying personal personality traits and the areas
of self-improvement (incl. DISC Assessment
Discussion)
• Developing Self-Confidence
• Positive Attitude and Character that lead to success
• Strategy in converting personal Weakness to
Strengths
12.00 – 13.00 Lunch Break and Prayer Time
DAY ONE
13
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Case Study &
Discussion

14. Program Agenda
DAY ONE
Time Session Topic
13.00 – 15.15
Effective
Interpersonal
Skills
• Transactional Analysis – background and uses
• Managing different behaviors – passive/ aggressive/
assertive
• Developing assertiveness – behavior and attitude
• Overcoming Shyness
15.15 – 15.30 Coffee Break
15.35 – 16.30
Seek To
Understand & Ask
the Right
Questions
• Techniques to become an effective listener
• Levels of listening :Ignoring, Selective, Pretend,
Attentive , Empathic
• Why asking the right question is important for
effective oral communication?
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Role Plays &
Discussion
Role Plays &
Discussion
Some Inspiring
Movies shall be
shown: Every one is
number one

15. Program Agenda
Time Session Topic
08.00 – 10.30
Communication
Techniques To
Sustain &
Improve Results
• Overcome bad mood in the communication
• Able to communicate well in bad situation
• Understand human self-esteem
• Body Language
• 3 communication techniques related to human self
esteem
• Maintain and enhance self-esteem
• Listen and respond with empathy
• Ask for help and encourage involvement
10.30 – 10.45 Coffee Break
10.45 – 12.00
Overcoming
Interpersonal
Conflicts
• Conflict intervention strategies
• Expanding your circle of influence
• Create win-win situations
• Make points assertively
• Focus on problem solving, not winning
12.00 – 13.00 Lunch Break and Prayer Time
DAY TWO
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Role Plays &
Discussion

16. Program Agenda
DAY TWO
Time Session Topic
13.00 – 15.15
Making An Impact
In Communication &
Interpersonal
• Become skillful in interacting with other
employees
• Communicate effectively through varied mediums
of communication
• Become totally effective in the workplace
15.15 – 15.30 Coffee Break
15. 45 – 17.00: New Communication and Paradigm Adaption
.
MY WAY FORWARD – areas for my personal development
• Action Plan and Commitment to be a better communicator
• Evaluation
• Insight and Lesson Learned of the day
16
Some Inspiring Movies shall be shown: Facing the GiantDiscussion
Role playing in Communication and Interpersonal Skills
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17. Section __ Project Team

18. Program Team
IPDC commits to the experienced
trainer(s) proposed and shall not
replaced her/him to another for some
reasons unless requested or agreed
upon by client. We believe the essence
of an excellent training lies upon the
ability of course delivery by the
trainer(s)
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19. Program Team
Engagement Leader
Areas of
Expertise
Effective Communication & Interpersonal Skill
_________________
________________ (Managing Director – IPDC)
Team
Involved
Research & Development Department
Course & Curriculum Design and Development
Team
Support
Highly recommended, experienced and respected Trainer in
Communication Skills
PT. IPDC Consulting & Advisory 2013 19

20. Section ___
IPDC Experience &
Credential

21. FACT SINCE 2000
• Trained more than 10,000 participants (Top executives, senior
managers, middle managers and professionals) in 10 years both in in-
house and public programs setting
• Served more than 500 major clients across industries, sectors and
regions, including Vietnam, Malaysia, Thailand.
• Run more than 350 different workshops or training programs on yearly
basis
• Has Partnership with several major training institutions in overseas
region (Indian School of Petroleum & Energy, e-Cornell University)
IPDC Credential
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22. IPDC Credential
Our Trainers and Consultants are
seasoned, Industry-tested professionals.
They’ve gained for more than 20 years of
professional experience coming from
international and national firms, and
they’ve been senior-level executives or
directors in businesses.
OUR TRAINERS / CONSULTANTS
We currently have more than
92 Associated Trainers /
Consultants
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23. © 2011 Indonesia Professional Development Center 23
Contact Information
Rasuna Office Park 2/QO-08.
Jl. HR. Rasuna Said
Jakarta 12960 Indonesia
Ph (+6221) 8378 6465 ; 8378 6477 ; 8378 6389
Fax (+6221) 8378 6478
E-mail : training@ipdc.co.id; registration@ipdc.co.id
www.ipdc.co.id
Training & Consulting DivisionA Subsidary of PT. IPDC Consulting & Advisory