The document summarizes a training program from Social Fluency that aims to promote collaboration and communication skills for technology employees. The program focuses on developing self-awareness, building rapport, influencing skills, storytelling, and techniques for teams and managing projects. It discusses using interactive exercises and feedback to help participants immediately apply their new skills at work in a positive learning environment. The goal is to boost innovation, productivity, engagement and retention for technology companies.

1. Promote collaboration between
business departments and on
cross-functional work teams to
SOCIALFLUENCY @ Work for Tech
boost innovation and deliver
better products
Smart technology companies Enhance technology project- Create a more connected
know that communication and team communication skills to workplace environment where
conversation aren’t just social increase employee motivation engagement and retention is
skills: they’re essential business and productivity high - because your people
skills. They excel in the enjoy coming to work!
marketplace because their Empower employees to be
employees are better able to assertive and accountable to Inspire your workforce to build
understand their co-workers’ their teams stronger internal & external
roles, speak to each person from customer & vendor relationships
that perspective and get the
most from each interaction.
“I wholeheartedly recommend
If your engineers create a courses from Social Fluency. The
breakout product, but can’t tell skills I've learned have enabled
me to create new connections,
marketing what makes it so strengthen existing relationships,
amazing, how are you going to and improve my confidence at
succeed in the marketplace? work and when meeting people
Many people already have good in general. Each week, I felt more
interpersonal communication of my true personality shining
skills in some area of their life, through. After internalizing this
material, my life is more fun than
but haven’t fully realized how to it's ever been -- and I'm positive
transfer them effectively to the that it's only going to get better
workplace. Social Fluency every day.”
specializes in teaching your
Roger Clark, Software Engineer,
people how to bridge that gap. Apple Inc.
1. Self-Awareness – Developing Deeper Understanding of How We Work
GRI Self Assessment – Understanding your behavioral preferences and how you adapt to your current role
Emotional & Social Intelligence – What it is and why you should care
Social Tension – How to work with it and find our comfort zone
2. Rapport Building – Creating Connections and Setting Boundaries
The Art of Empathy & Assertiveness – The key to clearly and confidently communicating who you really are
Balancing Rapport with Taking Care of Business – How to get things done while maintaining relationships
3. Charisma – Enhancing Your Ability to Influence and Cultivate Strong Bonds
Influence Techniques – How to build deeper bonds with colleagues, customers and clients
Humor in the Workplace – Building rapport through the right type of humor
4. Making Meaning – Harnessing the Power of How We Humans Think
Storytelling at Work – Sensory communication and the 4 stories you will hear and tell at work
Mental Pattern Shifting – Replacing self-destructive beliefs with self-affirming values
5. Advanced Practices – Customized Practice for Professional Development
Techniques for Teams – Leading or participating in virtual, cross functional and diverse work teams
Managing Projects & People – Advanced resources for project, product or people managers

2. “Social Fluency is one of the most succinct classes I have seen in the corporate training world. The
program uses games and exercises to have students try out new behaviors - with benefits that are
dramatic and immediate. As a reality addict, I really enjoyed the direct ties they make to brain
science. There isn't a better place to enhance these essential skills for business than with Social
Fluency.” Daniel Goldman
Ignite Angels, San Francisco
How our programs through constructive feedback that
respects whatever skill level people
work for your work start with…. as well as celebrates their
successes and progress. This creates
We get such amazing results, we are often positive mental and emotional
asked “How DO you do it?” Here’s how: associations with learning that build
exponentially with each new
Interactivity is key to effective learning. accomplishment, making people want to
That’s why we practice a “learning by learn even more.
doing” approach that integrates
instruction, discussion and plenty of The more people put into the @ Work for
hands-on exercises. By actively Technology Employees program, the more
practicing interpersonal skills with others, they’ll get out of it. Participants set their
class participants learn not only how to own specific homework assignments in the
use these skills effectively, but also that areas they most want to improve. We
they have immediate value in their design it to keep everyone engaged
workplace relationships and ultimately through adapting to various learning styles
their success. Seeing the positive results and through use of our social media
of their actions in real time reinforces application for ongoing peer and
people’s motivation to learn and produces instructor feedback opportunities.
behavior change much more quickly.
Social Fluency’s instructors have
Like all Social Fluency courses, our @ personally tested these methods for
Work for Technology Employees program themselves – with many professional-life
is based on findings culled from the latest stories to draw from. And because our
peer-reviewed research in cognitive instructors are all highly experienced
behavioral psychology, neuroscience and credentialed communicators, they
and other disciplines. Our techniques have are committed to ensuring that all students
been proven effective, and work because get as much value out of their @ Work
they are based on motivating people experience as possible.
"At our last (work social event) I “Social Fluency has changed how I “Before Social Fluency, people
initiated and engaged in conversations carry myself, every minute of every barely trusted me with minor bugs
with many of our sales and marketing day since I walked out of their office. and even new hires were giving me
staff instead of congregating with my A few hours with their team showed orders. By the time I was done, I
peer engineers; in addition to making me a whole set of new rules for how was placed on the new exciting
better connections it is giving me a people interact, and now I see them highly demanded projects; I was
stronger sense of belonging in the everywhere and think about them in even being put in a leadership
company. In meetings I have found that every conversation - at work, at position for one. My performance
slowing down my speech gives me home, on the bus and at a bar. Its review is coming up and I expect my
more time to think and I find that I am like the game of life just got a reset, manager will say that this class paid
more patient when listening and less and its tons of fun to play!” for itself, probably many times over.
often jumping to conclusions before the It was also totally worth it for my job
other person has finished talking." Dan Levine, satisfaction. I feel much happier at
CoFounder and CTO work and that's wonderful.”
Mark W., Software Engineer
Leah M., Software Engineer