1. JAQUELINE M.BABARAN
Front Office Reservation Agent
+971522501541
JAQUELINEBABARAN@YAHOO.COM
Experience Summary
• Over 4 years’ experience in front
desk and reservation agent
• Highly skilled in greeting,
registering, and assigning rooms
to guests in a polite and
resourceful manner
• Able to direct and accompany
guests to different facilities and
functions in the hotel
• In-depth knowledge of using
computers and basic workplace
equipment including fax machine,
photo copier and printer
• Hands-on experience in
computing bill, collecting payment
and making change
• Proven record of performing
tasks as mentioned on daily
checklist
WORK EXPERIENCE
March 2015- Present
Front Office Receptionist
Al Bustan Centre and Resedence
 Answer incoming calls and assist with reservations,
confirmations,room need requests,and questions.
 Explain resort products, service and other information about
the resort as requested.
 Sell process and enter and confirm room reservations using
selling techniques and strategies.
 Maintain knowledge ofcurrent resortevents, activities,hours of
operation as well as dining options currently available.
 Greet guests warmly and performregistration procedures.
 Provide guests with appropriate room assignments, room keys,
directions to the rooms,while up-selling when appropriate.
 Verify payment for stay including incidental costs by obtaining
credit information.
 Assist guests with issues and complaints, with empathy and a
focus on guest satisfaction.
 Use supervisor support when necessary.
 Answer incoming calls within 3 rings with appropriategreeting.
 Maintain accuratelogs ofmail, packages, parcels or otheritems
for guest delivery.
 Accurateaccounting ofcash bank assigned to each agent.
 Post charges to guest accounts as designated.
 Facilitate guest departures providing accurate statements and
ensuring guest satisfaction and collecting all payments due.
 Other duties as assigned.
June 2014 - Present
Front Office / Reservation Clerk
Warwick Dubai Hotel
 Answer incoming calls and assist with reservations,
confirmations,room need requests,and questions.
 Explain resort products, service and other information about
the resort as requested.
 Sell process and enter and confirm room reservations using
selling techniques and strategies.
 Maintain knowledge ofcurrent resortevents, activities,hours of
operation as well as dining options currently available.
 Greet guests warmly and performregistration procedures.
 Provide guests with appropriate room assignments, room keys,
directions to the rooms,while up-selling when appropriate.

2. • Demonstrated ability to answer
inquiries about hotel services,
shopping, dining and travel
directions.
Skills:
• Follow high professional ethics
with an emphasis on hospitality
and guest service.
• Patient and organized
professional with ability to provide
excellent customer service.
• Experienced in hotel services and
front office management.
• Strong knowledge of basic
computer applications like
Microsoft Word, Excel, and
internet.
• Excellent verbal and written
skills.
• Excellent negotiating abilities.
• Pleasant personality.
• Efficiency of managing multiple
tasks.
 Verify payment for stay including incidental costs by obtaining
credit information.
 Assist guests with issues and complaints, with empathy and a
focus on guest satisfaction.
 Use supervisor support when necessary.
 Answer incoming calls within 3 rings with appropriategreeting.
 Maintain accuratelogs ofmail, packages, parcels or otheritems
for guest delivery.
 Accurateaccounting ofcash bank assigned to each agent.
 Post charges to guest accounts as designated.
 Facilitate guest departures providing accurate statements and
ensuring guest satisfaction and collecting all payments due.
 Other duties as assigned.
JAN-2013 - May 2014
Sales Associate /Senior Cashier
G2000 Dubai Festival City
 Responsible for product display and visual merchandising
 Maintaining the highest standards ofpresentation, cleanliness
and order in the department
 Handling service by assisting and responding to customer’s
inquiries and complaints.
 Customers queries on product features and advantageover
other brand
 Aggressivepromotes the company’s product in orderto meet
the daily weekly and monthly sales target.
 Handling cash register, Credit transaction and banking deposit
.
 Conducting training , product knowledge and roleplay .
 Updating the records ofdaily replenishmentand report.
 In charge ofreceiving and stocks transfer.
 Perform additional task as assigned by team management
Jan-2012 - Jan 2013
Receptionist /Reservation Clerk
Crowne Plaza Shiehk Zayed
 Maintaining and developing relationships with existing
customers telephonecalls and email.
 Execute sales plan
 Perform market research to asses viability ofpotential new
products and to measuresuccess ofrecent campaigns.
 Develop business strategies and achieve performancetargets.
 Preparation &delivery ofmarketing plan with in key object.
 Attend to costumers queries and provideappropriate solution.
 Develop strategies and deliver excellent sales and after sales
services to maximize sales,costumer’s satisfaction and
retention.
Aug-2011 - Jan 2012
Administrative Assistant
Holiday Inn Embassy District,Dubai

3. PersonalDetails
• Current Residency:
Dubai , United Arab Emirates
• Nationality:
Filipino
• Email:
jaquelinebabaran@yahoo.com
• Date of Birth:
Jan-09 1981
• Address:
Building Lautha, Nahda2, Dubai
• Marital Status:
Single
Training Program
• Telephone Operator Skills:
March 2015
Al Bustan Center and Residence
• Customer Service Skills:
March 2015
Al Bustan Center and Residence
• Customer Service Complain :
March 2015
Al Bustan Center and Residence
 Perform general administrative and clerical duties within the
organization
 Schedule meeting rooms and distributemeetings requests and
agendas
 Sort and handle both incoming and outgoing mails.
 Maintain documents ofgeneral office activities and business
transaction to ensure easy accessibility ofinformation.
 Maintain confidentiality and security ofproprietary
information
 Welcome the guest and address their needsin a professional
manner.
Jul-2005 - Jul 2008
Sales Coordinator
Harrison Plaza, Philippines
 Producing documents, reports and presentation.
 Making accurate, rapid cost calculation and providing clients
with quotation.
 Preparing and selling merchandise
 Recording all sales in cash register, receive payment for sales
and issue correct change
 Displaying and arranging merchandise and stuffs rotating
merchandise on a first in, first out basis
Jun-2003 - Jul 2005
Receiving Clerk
GAC - Logistics
 Assist receiving manager through clerical support functions.
 Handle and manage incoming shipments and materials
received.
 Perform and execute unloading and unpacking ofmaterials
received.
 Inspect and verify the condition ofthe materials received.
 Count and verify receivedmaterials.
 Reconcilematerials received against invoice quantities.
 Communicate discrepancies in materials receivedto the
receiving manager.
 Organize materials received for quality inspections.
 Organize and manage inventory control ofmaterials received.
 Perform and manage administrativefunctional support to the
receiving department.
EDUCATION
2003 –2007
Bachelor ofScience in Office Management - College Graduate
Pamantasan ng Lungsod ng Pasay