1. RECEPTIONIST / CONTACT CENTER
Jane Wanjiru Chege
Tel. Contact : 971 529 25 66 48
E-mail : cjwanjirs@yahoo.com
Visa status : Residence
CAREER OBJECTIVE:
A place where my capabilities and skills will be utilized and nourished to attain its
goals and target is one of my ambitious desires amongst other challenges to
pursue my career. Hard-work, integrity and passion are the key components for
me achieving the results effectively and efficiently.
CAPABILITIES
Ability to adapt easily to various situations and open to new and various ideas.
Good analytical and organizational skills.
Excellent communication and interpersonal skills.
Results oriented with ability to work well under pressure with minimum
supervision.
Able to communicate in English and Swahili both oral and written.
Self-driven.
WORK EXPERIENCE:
PREMIER INN GROUP OF HOTELS : DUBAI
Front Desk Agent (Receptionist) : July 2012 to-date
Duties and Responsibilities:
Welcome and acknowledge all guests according to company standards.
Process all payments types such as room charge such cash, cheques or debit
Answer record and process all guests calls, message, requests, questions or
concerns.
Process guests check –inns by confirming reservations as well as assigning
rooms issuing and activating keys.
Coordinate with housekeeping and other departments to track readiness of
rooms for check-in.

2. To direct guest and give information regarding the hotel, facilities and local
area interest.
Generating reports for the management and other departments as well as
identifying special guests requests.
Follow company safety security policies and procedures to comply with quality
assuarance expectations and standard
FAULU MICRO FINANCE : KENYA
Customer Service. : Jan 2008 - Dec 2011
Duties And Responsibilities:
Take calls from both business and personal banking customer, listening to
their request and queries.
Ensure that the correct action is taken to meet that customer’s financial needs
and preferences.
Generate field reports and share them internally with team members.
Maintain safe and clean reception area by complying with procedures.
Manage debtors files/invoices by promoting accuracy to avoid discrepancies.
Utilize company’s debtor’s management software.
Develop a real rapport with client to gain their trust and confidence in order to
understand their needs.
Carrying out customer satisfaction survey.
Maintaining a good corporate image of Faulu.
BIDCO OIL REFENERIES LIMITED : Kenya
Assistant Office Administrator : May 2006– Nov 2007
Duties And Responsibilities.
Answer multiple phone lines, route calls and dispense information.
Meet and greet all customers in a professional and efficient manner.
Maintaining records prepare reports and performing other clerical related
duties.
Provide superior customer service by being proactive in meeting customer’s
needs.

3. Attend to customers enquires and provide accurate information regarding
products and services.
Assist in orientation of new staff and provide excellent customer service as
per policies /procedures
Making reports on business progress and presenting them to Branch
Manager.
ACHIEVEMENTS
Gained experience on handling and solving guests problems to their
satisfaction.
Received intensive training in the reception.
Fire and safety training at emirates Aviation College.
Selected best employee of the month of June 2013 for been the good
ambassador of premier inn.
First aid training at vigilante.
Recognition award of the best guest recommend online and trip advisor
Premier inn( silicon oasis)half financial year.
HOBBIES
Reading informative journals.
Traveling.
Watching movie.
Listening music.
TREASURED VALUES
Hardworking.
Patient.
Focused .
EDUCATION BACKGROUND
Kenya Institute of Management: 2009 - 2011
Higher Diploma in Management (Business Admnistration option
Mileage computer college: 2007 – 2008
Certificate in computer applications
MS Office (Word, Access Excel & PowerPoint) Internet & E-mail
applications.
Gitura Secondary School 2000 - 2003
Kenya Certificate of Secondary Education