1. Mark A. Knowles
25 Clifton Avenue, Apt. D2103, Newark, NJ
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Cell: 973-954-3885 Email: markanthonyseven@yahoo.com
Summary
Customer Service- Sales Support professional with order administration, trouble shooting, and client
maintenance experience able to work independently and as part of a team. Possess good organization,
phone communication and follow-through skills.
Experience
Customer Service – Sales Support Oakland, New Jersey
2005 – 2008 - Alpha Professional Tools
• Provided support and consultation for field sales force
• Issued product return authorizations and credits
• Entered and processed orders
• Scheduled literature requests
• Provided technical support to end product users
• Maintained regular contact with accounts
• Addressed customer complaints and identified key business issues
• Assisted in both primary and secondary market research
• Provided client training on various company products
• Built business relationships to foster customer loyalty and brand recognition
• Initiated monthly customer promotional calls
Product Referral Specialist West Paterson, New Jersey
2000 – 2005 - Cytec Industries
• Handled incoming requests from business clients concerning product information and availability
• When necessary, referred customer inquire to technical staff
• Processed inquiries for product lines
• Updated invoice log on Excel
• Set up conference calls
Temporary Customer Service Representative Plantation, Florida
1999 – 2000 - Baxter World Trade
• Answered high volume level of incoming phone calls
• Handled inventory, shipping and receiving
• Monitored office stock
Call Center Customer Service and Quality Assurance Representative Ft. Lauderdale, Florida
1998 – 1999 - Access One Communications
• Handled billing inquiries
• Set up new accounts
• Updated customer records
• Answered customer inquiries on phone
• Monitored and graded Customer Service and Collections representatives
Education
1986 C.C. Sweeting Senior High School Nassau, Bahamas