1. 49 LOUISIANA DRIVE • PALM COAST, FL 32137 • PHONE 386-445-7987
TRACY M. FARENDEN
Relevant Qualifications
• Proactive personality to ensure potential problems and other
challenges are anticipated and addressed
• A versatile self starter with leadership and organizational skills,
detail-oriented while managing multiple projects simultaneously
• Dedicated, innovative and self motivated team player and
independent worker
• On the opening team of the Courtyard by Marriott
• Ability to thrive in and manage a dynamic, high-pressure
environment
• Easily grasp and put into application new ideas, concepts, methods
and technologies
• Instrumental in raising hotel ranking to 5 out of 910 Courtyards
and winning the Marriott Silver Award for GSS
• Instrumental in winning Hotel of The Year for 2014
• Aided in improving GSS score to an 83.3 for overall satisfaction
• Proficient in Hotel Sales Pro
• Proficient in Marriott Global Source
• Proficient in M3 accounting
• Proficient in Timesaver
• Well diverse in Microsoft Office
• Certified food safety manager
• Tips certified
Sept 2011 – Present Courtyard by Marriott Jacksonville Fl
Assistant General Manager
• Assist General Manager with daily operations of the hotel
• Manage all HR responsibilities
• Billing and AR
• Manage employee hours and enter payroll for all hotel employees
• Oversee Front desk and Bistro
• Manage New Applicant Tracking system ICIMS
• In charge of all banks and main safe for the hotel
• Drug test and background check all new applicants
• Marriott Trainer certified
• Completed Connect U
• Trained in Guest Voice
• Trained in Land It
• Completed company’s 1 year GM mentoring program.
Jan 2011 – Sept 2011 Courtyard by Marriott Jacksonville Fl
Sales Manager

2. • Responsible for all group sales ( rooms and meetings)
• Required to maintain monthly sales goals as well as annual budget
• Updating of Hotel Sales Pro on a daily basis for reporting
• Responsible for increasing transient business through new
contacts with local corporate accounts, while maintaining
relationships with current accounts
• Maintain a cohesive relationship with Visit Jacksonville to increase
business through specific targeting markets
2009 – 2011 Courtyard by Marriott St Augustine, Fl
Operations / F & B Manager/ Sales Assistant 904-
826-4068
Professional Experience
• On-site coordination with clients to define and develop programs
and special events by conducting site inspections
• Detail all specifications on banquet event orders for
food/beverage, facility set-up and audio visual equipment
• Skillful in orchestrating and managing all logistics for events,
including background research and legwork, to ensure seminars,
conventions and special events objectives are successfully
accomplished
• Consistency in retaining corporate clients for future functions
• Maximize revenue by offering upgraded selections on catered
functions by 30%
• Oversee daily operations of all event planning
• Leadership of staff with cross training in all departments
2005 –2009 Shakespeare’s English Tearoom Palm Coast, Fl
Business Manager/ Coordinator 386-446-
6323
•
Guided and directed kitchen and dining room staff on a daily basis
• Created and handmade all specialty items to include desserts and
appetizers
• Met with clients to offer numerous function set ups and menu
selections to ensure a successful event
• Oversaw all special events, including baby showers, bridal
Shower’s, special parties just to name a few
• Recruited, trained, supervised and reviewed employees
• Starbucks trained and certified
• Certified food safety manager
1986 – 2004 David’s Beautiful People Rockville, Maryland

3. Business Manager/Salon Coordinator 301-881-
2540
• Oversaw daily operations
• Increased retail sales within the salon by 25%
• All secretarial and administrative duties for the salon
• Personally assisted and scheduled business owners calendar
• Recruited, trained, supervised and reviewed employees, all HR
needs
• Scheduled meetings, photo shoots, seminars, and special events
• Conceptualized and coordinated charity fund raisers
• Launched new product lines via promotional events, window
display’s and personal interaction with clients
• Tracked retail growth patterns
• Resolved customer complaints
• Handled accounts payable
EDUCATION
1984 – 1986 Grimsby University – Business Management
1981 – 1983 Grimsby University – Cosmetology
1976 – 1981 Monks Dyke High School – High School Diploma
Graduated with honors 5 "O" levels