Amanda Neal has over 25 years of experience in administrative support roles. She has a proven track record of providing excellent customer service and uses her strong organizational, communication, and technical skills to manage priorities and projects in fast-paced environments. Her experience spans roles in customer service, reception, administrative assistance, and project support. She is proficient in Microsoft Office applications and is committed to continuing her professional development.

1. AMANDA NEAL
Tel 07873 623618
Email: henryhobbes8@gmail.com
Personal Profile – Administrative support professional experienced working in fast paced
environments demanding strong organizational, technical and interpersonal skills. Highly
trustworthy, ethical and discreet: Committed to superior customer service. Confident and poised
in interactions with individuals at all levels. Detailed-oriented and resourceful in completing
projects: able to multitask effectively whilst keeping a good sense of humour and enthusiastic
under pressure.
● Telephone Reception & Switchboard. PA. Customer Service Relations. Proven ability to work
well with others at all levels. Computer literate. Proficient in using current business software,
spreedsheets etc. Highly trained individual with exceptional follow through abilities.
Employment History
Present – CoatesLSF Engineering – Temp
 Raising Purchase Orders on company software in a timely manor
 Seek relevant Director Approval relating to level as spend
 Maintain all Purchase related filing systems
 Maintain logs of the Upgrade / Refurbishment project spend
 Resolve any supplier purchase ledger queries
 Support the Projects above with any queries they have with Purchasing and GRN delivered
orders
 Update Depots as to lead times and availability
 Support Engineering team with ad hoc Administration duties as and when required
 Collate and submit the Engineers timesheets on a weekly basis
 Collate the Holiday requests for the Engineers / Engineering Staff and maintain Holiday
planner
 Assist with the Planning of transport moves for upgrade / refurbishment programme as
required
 Assist with / Deputise for the Parts / Stores Assistant during holiday periods
2012 – 2014 – JB Computers Computer Repair Service and Laptop Repairs & Mobile
Phones.
●Administration duties. Help Desk. Dealing with customers face to face and over the phone.
Basic Accounts, invoicing, stock take, filing, post.
2012 – Merseyside Fire & Rescue
● Front of Desk – Reception/Admin Duties – Busy Switchboard to Direct calls to over 26 Fire
Stations. Seeing to visitors. Arranging meeting rooms, letters, post.
2011 - Vivalis – Beauty & Hair Care Brands –Temping Reception.
● Performed administrative and secretarialsupport functions for the Managing Director.
Coordinated and managed multiple priorities and projects. Performing secretarialand reception
services. Dealing with visitors and upkeep of diary on the system.

2. 2010 – 2011 – Graylaw Freight Group – Temping Reception.
Reception duties. Answering a busy switchboard. Answer incoming calls, greeting callers,
providing information, transferring calls and/or taking messages as necessary.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments,
and sorting mail.
2010 – West Lancashire Borough County Council – Human Resources - Temping
Dealing with HR Administration. Recruitment. Employee Relations. Team Building. Disciplinary
Procedures. Redundancy. Health and Safety. Performance Agreements and Performance
Evaluation. General Administration duties.
2010 – February - March – Also September – Temping - HJ Heinz - Reception - Working as
receptionist at Heinz front of desk. Operating a busy switchboard and transferring calls through
to relevant person/department. Greeting of staff and customers. Up keeping of the diary on
system. Organizing hire cars,accommodation, meeting rooms and lunches. Used word, Excel,
PowerPoint, email – lotus and Internet.
2008 - 2009 - British Heart Foundation
● Help working in the day to day running of the shop. Including various duties such as rotating
incoming and outgoing stock, general shop floor upkeep, till work and liaising with and helping
customers.
2007 – 2008 – Temping for Dams & Pims – Case Worker. Dealing with car insurance claims,
Experience in planning , organising, evaluating claims. Liaising with clients and updating
information on Database and on file.
2007 – 2008 – Temping for WA Shearing – In the accounts,updating the system and marketing
- promotion and sales.
2003 – 2007: Abacus Care - Nursing Agency - Reception – PA to Director and General
Manager - Marketing/Training Assistant -
● Performed administrative and secretarialsupport functions for the Managing Director.
Coordinated and managed multiple priorities and projects. Provided discreet secretarialand
reception services. Involving dealing with customers, enquiries and PC based office
administration work. Duties also include CRB background searches on new and existing
employees.
 As well as the above duties, have gained many TOPPS Unit/Elements furthering my education
whilst also training in marketing.
In house training whilst working for Abacus Care – 2003 - 2007
Attained the following TOPPS Units/Elements in accordance with BS EN ISO 9001 whilst
working full time.
•Customer Service •Sales and Telesales •Health & Safety & Fire •Time Management •Interview
Technique •Supervision & Appraisal •Emergency First Aid •Positive Communication •Stress
Management •Moving & Handling •Abuse Awareness
•Food Hygiene Training
2002 -2003 Tyco Scott - Technical Assembler.
I was a technical Assembler. I assembled and tested medical equipment ready to dispatch to
hospitals and emergency services. Worked on the E.A.S.E section
(entenox.analgestic.supply.equipement) it is used as a release valve for giving pain relief to
birthing women.

3. 1997 – 2002: Barrington House publishing Company Reception/Sales – Account
Management
 Telesales Representative. Selling advertising space. Sales/Marketing. Achieved consistent
monthly sales by negotiating and securing advertisement space.
 Verifier: This involved confirming orders and all correct advertisement information with the
client.
 Reception: Dealing with enquiries, prospects and complaints. Making adjustments and
resolving problems within the credit control department.
1995 – 1997: Deziners Hairdressers - Receptionist/Salon Assistant
 Responsible for bookings and enquires to the salon and dealing with the clients.
 Whilst working at Deziners, also became an assistant to the stylists and performed Indian head
massages.
1994 – 1995: Beachclub Holiday Company/ Spain
Beachclub Representative
● Welcomed clients ensuring they had an enjoyable stay. Held welcome meeting. Visit their
resort and hoteliers. Scheduling clients for arrival and departure transfers. Arranging excursions.
Organized entertainment and assisted composing/choreographing shows
1992 – 1994: The Policy Trading Company.
●The buying and selling of endowment policies. Offering a considerable more than the surrender
value by using an in house built computer system. Gave quotation offers, drawing up deeds of
assignments, speaking with clients, meetings, PA to Director and MD. Letters,post, dealing with
queries, filing, general office duties.
1997: Skelmersdale TP Training
Studied and passed an NVQ in Business Studies level III using Microsoft Office applications and
also achieving my RSA CLAIT III.
1990 –1992: Skelmersdale ITEC
Achieved a BTEC in Information Technology. I also gained a distinction in RSA CLAIT I and II.
1985 – 1989: Ormskirk Grammar School
Gained 8 GCSE Qualifications all grades A to C including Maths and English.
Studied and achieved a GCSE in Psychology and Italian at night school in Ormskirk and
Skelmersdale.