1. CONFIDENTIAL RESUME 2015
ANNE AGIUS
Email: ag12@y7mail.com
Website: http://vocebohx.wix.com/anne
OBJECTIVE: ___________________________________________________
My career objective is to excel in customer service and supersede employer
expectation, by way of smart work; I want to be the best in the business.
EXPERIENCE:_______________________________________________________
1991 – 1995 Software Express Melbourne City – Vic
Rod Irving Electronics Melbourne City – Vic
Clerical/Receptionist – Accounts Payable – Customer Service Representative
Liaising with key suppliers
End of month reconciliation
Accounts Payable using MYOB
First point of contact/meeting and greeting
Office all rounder/Clerical Duties and Dispatch
All areas of customer service/problem solving/prioritising
Presentation and sales of Specialised Graphic Design Software
Answered 19 Line Commander Phone System/ appointment setting
Reason for Leaving: Adjoining company went into receivership
1996 – 1999 Information Potential/Technology Melbourne City - Vic
Corporate Sales Consultant/Support – Client Relationship Manager
Answered directly to the Managing Director
Achieve incremental revenue growth within portfolio through the delivery of new-
products, services and solutions
Leverage internal and external relationships
Ensure compliance of mandated product and service standards
Customer Accounts Management/maintain a corporate database
Develop robust strategies to drive retention within existing accounts
Development of key account plans/successfully analyse business needs
Manage client forums to facilitate the implementations of new products
Corporate Sales: generating, following up and closing/after sales support
Aligning needs to ensure the growth of profitable relationships within key clients
Managing a small but high value portfolio of corporate clients
Reason for leaving: For-closure; business re-located interstate
Continued overleaf…

2. References available upon request…
EXPERIENCE Continued…____________________________________________
1999 – Professional Window Cleaning Service (for display homes)
1999 – In-house child minding (private)
2004 – Chemist Warehouse (Pharmacy – Cahier)
2011 – Question Mark (Retail Store - 2nd
Job)
2012 – Hunky Dory, Port Melbourne (Waitress - 2nd
Job)
2012 – The Olive Tree *****Restaurant – (Waitress)
2000 - 2002 Australia and New Zealand Bank
Customer Service Specialist:
• Process routine account transactions.
• Open accounts, including savings and checking.
• Help customers fill out deposit and withdrawal slips.
• Use adding machine.
• Disburse money to customers.
• Validate the deposit slip and stamp it by machine.
• Check for photo identification.
• Assist customers at the drive-through window.
• Greet people warmly and direct them to appropriate bank personnel.
• Handle loan payments and cash checks.
• Sell traveler’s checks and money orders.
• Collect loan and utility payments.
• Promote bank products.
• Record all transactions.
• Report suspicious activity to police.
• Exchange foreign currency.
• Count cash at beginning and end of shift.
• Balance currency, cash and checks in cash drawer at end of each shift.
Reason for Leaving: Re-locating to Melbourne, place of birth
2002 – 2006 Commonwealth Bank Melbourne City, Vic
Customer Service Specialist
Large sum money handling
Cross-selling the bank's products and services
Generating and closing over the counter sales
All aspects of telling/business and personal banking
Accurately process and handle routine customer transactions
Exceeding performance standards and employer expectations
Customer Service, appointment setting and after sales support
Meeting and exceeded sales targets; 308% of sales targets (best score)
Worked well under immense pressure and held in high regard by all customers
Continued overleaf…

3. References available upon request…
EXPERIENCE Continued…____________________________________________
2010 – Starbucks Coffee, New Zealand
Shift Supervisor/ Customer Service Counter Staff
Customer service experience in a retail or restaurant environment - 6 Months
• Integrity and honesty is required; and knowledge that promote the culture,
values and mission of Starbucks.
• Maintain a calm demeanour during periods of high volume or unusual events
to keep store operating to standard and to set a positive example for the shift
team.
• Anticipate customer and store needs by constantly evaluating environment and
customers for cues. Communicate information to manager so that the team
can respond as necessary to create the Third Place environment during each
shift.
• Assist with new partner training by positively reinforcing successful
performance and giving respectful and encouraging coaching as needed.
Provide feedback to store manager on partner performance during shift.
• Contribute to positive team environment by recognizing alarms or changes in
partner morale and performance.
• Create a positive learning environment by providing clear, specific, timely and
respectful coaching and feedback to partners on shift to ensure operational
excellence and to improve partner performance.
• Deliver legendary customer service to all customers by acting with a customer
comes first attitude and connecting with the customer. Discovers and responds
to customer needs.
• Develop positive relationships with shift team by understanding and
addressing individual motivation, needs and concerns.
• Execute store operations during scheduled shifts. Organizes opening and
closing duties as assigned.
• Follow Starbucks operational policies and procedures, including those for cash
handling and safety and security, to ensure the safety of all partners during
each shift.
• Follow all cash management and cash register policies and ensures proper
cash management practices are followed by shift team.
• Follow up with baristas during the shift to ensure the delivery of legendary
customer service for all customers.
• Provide quality beverages, whole bean, and food products consistently for all
customers by adhering to all recipe and presentation standards. Follows health,
safety and sanitation guidelines for all products.
• Recognize and reinforces individual and team accomplishments by using
existing organizational tools and by collaborating with store manager to find
new, creative, and effective methods of recognition.
• Utilize operational tools to achieve operational excellence during the shift.
• Maintain regular and punctual attendance

4. Reason for Leaving: Returning to Australia (Working Holiday)
Continued overleaf…
References available upon request…
EXPERIENCE Continued…____________________________________________
2010 – Hotel Debrett ***** (Five Star Hotel), New Zealand
Dishwasher and Kitchen Hand
Kitchen hands may perform the following tasks:
• Wash and clean utensils and dishes and make sure they are stored
appropriately
• Handle, sort, store and distribute food items
• Wash, peel, chop, cut and cook foodstuffs, and help prepare salads and
desserts
• Sort and dispose of rubbish and recycling
• Organise laundering of kitchen linen
• Clean food preparation equipment, floors and other kitchen tools or areas
• Operate an Industrial Dishwasher
Reason for Leaving: Returning to Australia (Working Holiday, 2nd
Job)
2010 – Sims Sydney
Outbound Telesales/ Customer Service Operator
Selling a range of products and services, to both new and existing clients (no script)
Working on high quality appointment setting campaigns
Marketing B2B outbound telesales calls
Conveying technical information to customers
Closing sales and making plans to gain repeat business
Attending tradeshows and industry events
Performing administrative duties
Using the latest sales software
Booking appointments for sales representatives to visit potential customers
Using word and excel to write reports/ personal performance management
Maximising every sales enquiry
Reason for Leaving: Working Holiday, Sydney CBD
2006 – 2010 Advertising Consultancy and Design
Managing Director/Sole Trader
Multimedia graphic design/ layout and design
On going customer service and after sales support
Concept creation; producing point of sales material
Senior accounts management for specialised clients
Cold calling and follow ups; responsible for all correspondence
Mobile service delivery of advertising material and door to door sales

5. Generating revenue through sales and customer service, via office location
Hiring and firing – sales representatives and contractors based on performance
Job allocation and roistering; sales and customer service, including office duties
Paused Business to pursue further studies…
EXPERIENCE Continued…____________________________________________
2012 – Arcacia Caravan Park, Northern Country Victoria
General Operations Manager
• Restructured pricing for residents, ensure profitable growth for the directors
doubling margins within the first three months
• Allocating Placement for tents and caravan’s
• Manage tenancy and enforce rules and disciplinary actions if terms are broken
• Monitor and hire staff for cleaning and maintenance of grounds, facilities and
structures such as cabins and caravans after each guest
• Monitor guests and residents to ensure they are adhering to regulations and
appropriate conduct
• Provide information for guests about local activities, attractions, maps and
directions, and resolve customer complaints or disputes
• Schedule guests and reservations, process payments and allocate lodging areas
• Set up or maintain recreation areas, shops and cafes on-site
• Stay up-to-date with relevant legislative material and regulations to ensure
compliance
• Online Marketing via General Website to increase tenants and bottom line
• Blogging and job posts for fruit picking
• liaising directly with Farmers/ Contractors for fruit picking vacancies on offer
• Allocating overseas visitors applying for their second year visas for fruit
picking vacancies; and referrals to relevant government services for support.
• Ensuring fair work practices; hiring and firing
• Security compliance and key access to company vehicles and front gate.
• On Call 24/7 – checking in quests arriving in the early hours of the morning.
2012 – Streamline Hospitality Supplies, Northern Country Victoria
Customer Service and Client Relationship Officer
• Deliver Sales talks that I compiled that describe products and services, in
order to persuade potential and existing customer to purchase products suited
to their needs
• Contact businesses or private individuals by telephone to schedule
appointments with myself and/or the relevant account managers
• Call out’s; visiting customers at their shop location for after sales service
during business hours
• Call out’s; generating new leads by word of mouth and cold calling to win
back previous customer that have gone to our competition (9/10 strike rate)
• Thoroughly study products and services, as so to explain them to new and
existing customers for increased sales
• Maintain client records on database; general contact information and key notes

6. • Closing sales in person and over the telephone
• Sales: generating, following up and closing/after sales support
• Aligning needs to ensure the growth of profitable relationships within key
clients
• Managing a list of clients allocate to me by upper management
2010 - 2012 Diploma in Children’s and Community Services
(On-line education, NSW TAFE)
EDUCATION:________________________________________________________
1991 – 1993 Melbourne School of Arts Melbourne, Vic
Diploma in Multimedia Graphic Design – Layout and Design
ACCC – Online with CBA In House, Vic
Trade Practices Act – Online with CBA In House, Vic
Security Compliance – Online with CBA In House, Vic
Banking Code of conduct – Online with CBA In House, Vic
Customer Service Specialist – Footscray TAFE Footscray, Vic
Certificate III in Financial Services – Challenger TAFE Melbourne, Vic
Certificate III in Social Work – Morley Education Centre Perth, WA
INTERESTS:_________________________________________________________
Gym, Long Distance Running, Computers and IT, Finances, Politics, Religion, Busy
Places, Social Events, Good Health and General Fitness
SKILLS:_________________________________________________________
Software: Current Typing Speed 60WPM
Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, SAP (Intermediate),
Microsoft Office, Microsoft Excel (Intermediate), Microsoft Outlook, Corel Draw,
Adobe PhotoShop, Quark Xpress, Parallels, MYOB, Money Works, Citrix...
Hardware/Accessories:
Kingston, Creative (wireless blue-tooth technology), Incipio, Tuscano, Cisco,
Linksys, Power Traveller, Invisible Shield, Elgato, Toshiba, Compaq, Apple
(Intermediate)...
CONCLUSION:______________________________________________________
Ideally I would like to work my way into management, dealing directly with
people; as I am intelligently driven, take initiative, possess sound interpersonal
skills and work well under immense pressure.
A self starter; my demonstrated strengths are establishing and developing new
business and product opportunities within corporate and domestic markets;
superseded sales and customer service expectations on all levels.

7. My ability to problem solve, coupled with fifteen years of business related
experiences, from customer service to management, I would without a doubt be the
ideal candidate for any organisation.
______________________________This document may be subject to errors________________