The document contains a cover letter and resume for Amr Samir Gaber Ali, an experienced hospitality professional seeking a new challenging position. He has over 15 years of experience in hotel front office and guest services roles of increasing responsibility, most recently as Night Manager at a 5-star hotel in Cairo. He is skilled in customer service, administrative tasks, and computer applications. He is highly motivated, a fast learner, and seeks to continue improving his career through new opportunities.

1. AMR SAMIR GABER ALI
P.O. Box 11759 Nasr City Cairo-Egypt
Cell :(202) 011 000 740 70 - 012 071 347 13
Freeamrsamir@yahoo.com
SKYPE ID: Amrbmw3
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SUMMARY:
I'm looking for a challenging job that allows me to use my education and my personal
skills to build my career, I’m willing to learn and gain a lot of experiences to improve my
career. I’m a hard working person fast learner and have a great enthusiasm in exploring
a professional career.
- An outgoing, energetic receptionist with experience in sales and office management at
senior level, having a mature and professional approach to colleagues, customers and
suppliers, stimulated by new people.
Summary of Qualifications
 Comprehensive knowledge of handling all aspects of front desk activities
 Possess excellent guest relationship and customer service skills
 In-depth knowledge of operating office equipment like telephone, faxes, scanners
and OPERA 3.0 AND 5.0 systems.
 Skilled in handling clerical and administrative tasks
 Possess excellent interpersonal, management, communication and problem
solving skills
 Knowledge of computer applications like Microsoft Word, Spreadsheet,
PowerPoint and the Internet

2. Professional Experience
Tolip Family Park Hotel 5 stars Cairo Egypt (Pre-opening Team)
March 21-2015 till Present
Night Manager
 Manage and monitor activities of all employees in the Front Office department
making sure they adhere to the standards of excellence and to the guidelines set in
the employee handbook, hotel policies and procedures, coaching, training and
correcting where needed.
 Direct and oversee all hotel operations during the night shift to ensure guest
satisfaction and safety.
 Conduct Briefing for all staff during Night Shift.
 Inform all Overnight staff of nightly activities, group and VIP arrivals as well as
special requests and repeat guests.
 Check accommodations, making sure any special requests are carried out
accordingly, greet guests upon arrival and ensure escort to accommodations if
appropriate.
 Maintain a professional and high quality service oriented environment at all times.
 Act as manager on duty for the hotel in the absence of the Front Office Manager
dealing with complaints, problem solving, disturbances, special requests and any
other issues that may arise.
 Manage the night shift in the department ensuring all employees perform the tasks
assigned to them and coordinate Front Office activities with other departments.
 Welcome our guests to the hotel in a friendly and helpful manner, ensure that the
public areas are kept clean and tidy.
 Occasionally Assist guests with their luggage, be a point of contact for our guests,
valet park guests cars and other responsibilities to ensure all requirements are met
during our guests stay. Must actively participate in the decision making process
on guest relocation for nights when overcapacity, execute accordingly and ensure
a smooth relocation process. This effort must be coordinated with the Front Office
Manager and/or Manager on Duty prior to shift start.
 Monitor and develop team member performance to include, but not limited to,
providing supervision, scheduling, assigning nightly work, conducting training,
conducting counseling and evaluations and delivering recognition and also
reward.
 Ensure the accurate completion of the daily night audit in a timely fashion.
 Able to perform the full night audit if needed.
 Oversee preparation of daily summary reports.
 Assist the Front Office Manager in implementing and enforcing financial controls
throughout the department, helping with control of operating expenses,
scheduling and purchasing.

3.  Show Initiative, Problem Solving, Staff Training, Team Leading.
 Work closely with the Housekeeping Department to improve guest services and
foster cross departmental communication.
 Able to enforce all fire-life-safety procedures.
 Remain current in all updates with regards to new procedures and training.
Amer Group For Real Estates “Porto Sokhna”
April 2014 - Feb 2015
Senior Desk Supervisor “Manager on Duty”
 Ensure outstanding customer care at all times.
 Courteously and accurately answers inquiries from potential guests and accepts
hotel reservations.
 Responds to telephone and in-person inquiries regarding reservations, hotel
information and guest concerns.
 Uses suggestive selling techniques to sell room nights, increase occupancy and
revenue.
 Supervise daily shift process ensuring all team members adhere to standard
operating procedures.
 Train, direct the work of, resolve issues/problems and coach and counsel the front
desk team members to ensure a quality operation.
 Resolve customer issues, complaints, problems in a quick, efficient manner to
maintain a high level of customer satisfaction and quality service.
 Cross Check all billing instructions are correctly updated.
 Controls cash transactions at the front desk and maintains complete responsibility
for personal bank as specified by hotel bank agreement policy.
 Supervise the operations of the front desk to ensure an optimal level of service
and hospitality is provided to the guests.
 Performs other duties as assigned, requested or deemed necessary by
management.

4. Four Seasons first residence Cairo Egypt
April 2013– March 2014
Shift Leader Front Desk
 Excellent customer service, organizational, public speaking and written and
verbal communication skills
 Acknowledged all guests with a friendly smile and responded to their needs and
special requests.
 Empowered the team to satisfy guests and resolved problems.
 Recognized crew members for their efforts and contributions during the shift.
 Helped in product promotions including sampling and ensured crew can properly
describe and prepare all promotional products.
 Provided feedback, information and suggestions to Restaurant Manager.
 Ensured the shift is properly staffed and the team is properly deployed to meet
standards and goals.
 Assisted in developing a staff work schedule.
 Overseen the program operations within their shift.
 Directed all staff and clients within their shift.
 Participated in client intake and assessment interviews.
 Approved and disapproved any staff work schedule changes
 Adhered to agency and program policy and procedure manual.
 Ensured compliance to state licensing standards as well as funding source
guidelines
Sheraton Doha Resort and Convention Hotel (Doha Qatar)
October 2010- September 2012
front desk night supervisor
 Greets guests in a warm and friendly manner using focus skills and
personalized service.
 Registers guests into hotel following established procedures, working in
coordination with other employees or departments as required ensuring 100%
guest satisfaction.
 Processes payments "Fast and flawlessly" following check-out standard
procedures.
 Informs guests of shows, facilities, services and room amenities available.
 Maintains the cleanliness of Front Desk and surrounding areas to uphold
standards.
 Assists guests by attempting to honor special requests for specific
accommodations, and presents options when those requests cannot be met.
 Demonstrates a pleasant and enthusiastic demeanor at all times.

5. And almost for seven month I was acting as Assistant Night Manager As the follow:
 I was helping the night manager to supervise the night audit operations to
ensure the maintenance of financial controls and compliance with hotel
standards. Coordinate with other departments (i.e. security, housekeeping) to
ensure quality service is provided to all guests.
 Supervise the night audit/hotel associates; review and verify daily work.
 Supervise the balancing, reconciliation and closing of various daily accounts
and prepare the daily statements to provide accurate. Perform functions of
Night Auditors as needed to provide coverage and ensure.
 Ensure all Public areas are kept to the highest standards of maintenance and
cleanliness and are made as welcoming as possible.
 Aware of, and comply with, statutory requirements regarding the work place
such as health and safety, hygiene, fire prevention, licensing and employment
law etc.
 To carry out any other reasonable duty to assist in the smooth running of the
Company.
 To assist in the training and development of all associates within your area of
responsibility, achieving standards laid down in the training manual and
standard of procedure manuals.
AL SHAYA International Trading Company “Debenhams El Khoper (KSA)
October 2008–March 2010
Administration Assistant/Assistant Sales Manager
 Established a pro-active marketing plan including advertising, PR, promotional
campaigns, regional and national trade shows, and training seminars.
 Maintain security of cash. Liaise with other Cashiers & with cash
delivery to ensure transfers/collections of cash from the head cashier
are promptly correctly &securely handled.
 Ensure daily banking is reconciled with no discrepancies
completing all necessary documentation/updating all records
 Monitor cashier performance & report back to Sales/Store Managers.
Improve cash procedures through training &coaching in cashier’s /sales
point duties.
 Assist customers and/or store Managers with refunds, exchanges.
Resolve credit refund problems. Carry out general administrative
support, preparing correspondence.

6. Fairmont Heliopolis Hotel, Tower and Casino Cairo, Egypt
February 2004 – September 2008
Guest service Associate
 Inform visiting guests about availability of rooms.
 Allot rooms and check the identity of the person through valid identity proofs.
 Greet customers and answer their queries.
 Maintain records of guests and visitors coming in and going out of the hotel.
 Offer guests something to drink as per the availability of the resources.
 Dealing with reservations and cancellations by phone, e-mail, letter, fax or in
person
 Checking guests in, allocating rooms and handing out keys
 Checking guests out, preparing bills and taking payment
 Handling foreign exchange
 Taking and passing on messages
 Dealing with special requests from guests, such as ordering taxis, booking
theatre trips, or storing valuables and luggage
 Answering questions about facilities in the hotel and the surrounding area
 Dealing with complaints or problems.
Educational Attainment
 University Certificate : B.C. of Computer Science
 University : AL-Alson high institute
Tourism & Computer Science
 Year of graduation : 2003.
 Grade : Excellent
Special Skills
 Front page
 Software and Hardware , All windows Skills
 OPERA FULL SEVICE EDITION (Version 3.0 and 5.0)- Fidelio Suite 8 System
 Qatari driving license& Egyptian driving license
Language
 Arabic Mother Tongue
 English very good “Spoken and written”
Personal Information
Nationality: Egyptian
ID Number: 279 041 901 029 37
Date of Birth: April 19, 1979
Military Status: Exempted
Civil Status: Married
Permanent address: 20 EmadEldinKamel St. Nasser City, Cairo,EGYPT