1. Shaibaaz Godme
Skype ID : Shaibaaz. E-mail- Shaibaaz_godme@yahoo.com
Driving License : Valid,UAE DOB : April 29,1985
Home Country : Mumbai, India Mobile= +966570545385
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Objective
To succeed in an environment of growth and excellence and earn a job which provides me job
Satisfaction and self-development and help me achieve personal as well as organizational goals.
I aspire for a challenging position in a professional Organization where I can enhance my skills and
Strengthen them in conjunction with Organizations’ goals.
A self-motivated achiever with an ability to plan and execute.
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Presently working as Assistant Concierge Manager Casablanca Grand Jeddah K.S.A
• Supervise / Manage daily Concierge operations.
• Set Departmental objectives, work schedules budgets, policies and procedures.
• Monitor the appearance, standards and performance of the Concierge Team Members with an
emphasis on training and teamwork.
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies as
well as a good knowledge of the local area.
• Maximise Sales revenues through up-selling and marketing programmes.
• Monitor Guest satisfaction reports and implement actions to improve results.
• Maintain good communication and working relationships with all hotel areas.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Act in accordance with policies and procedures when working with front of house equipment and
property management systems.
• To take care of the entire transportation and handling guest request at the concierge desk of the
hotel including 10 luxuries vehicles in the hotel fleet.
• Attend Front of House/Hotel meetings, as required.
• Conducts briefing on a daily bases before starting the shift with the ambassadors.
• Conducts the training for the staff whenever required.
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the
expectations of the customersicont on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports concierge team to keep them focused on the critical components of operations to drive
guest satisfaction and the desired financial results.

2. • Understands the impact of department's operations on the overall property financial goals and
objectives and manages to achieve or exceed goals.
• Supports the establishment of an effective database to be used by all team members for
restaurant and local attractions.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests'
experiences.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline
and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
• Maintains awareness of cultural differences needed to meet guest's specific needs and
requirements.
• Provides check-in and check-out services and handles reservations when needed.
• Maintains knowledge of rooms and their locations, services and facilities of the hotel.
• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are
carried out.
Sofitel Hotel The Palm Dubai Assistant Concierge Manager From May 2013-June2015 (As a
Pre-Opening Ambassador)
• Supervise / Manage daily Concierge operations.
• Set Departmental objectives, work schedules budgets, policies and procedures.
• Monitor the appearance, standards and performance of the Concierge Team Members with
an emphasis on training and teamwork.
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies
as well as a good knowledge of the local area.
• Maximise Sales revenues through up-selling and marketing programmes.
• Monitor Guest satisfaction reports and implement actions to improve results.
• Maintain good communication and working relationships with all hotel areas.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Act in accordance with policies and procedures when working with front of house equipment
and property management systems.
• To take care of the entire transportation and handling guest request at the concierge desk of
the hotel including 10 luxuries vehicles in the hotel fleet.
• Attend Front of House/Hotel meetings, as required.
• Conducts briefing on a daily bases before starting the shift with the ambassadors.
• Conducts the training for the staff whenever required.
Sofitel Dubai Jumeirah Beach Residences Dubai- Concierge Supervisor - June 2010 to May
2013.(As pre-opening Ambassador).
• Main responsibilities to assist the guest with the entire concierge services.
• Apparently also assisting at the concierge desk of the guest request such restaurant reservation,
Excursion reservation, giving information to the guest on Dubai.
• Maintaining the transportation request of the guest, keeping the records of the each request in
the system as well charging for the transportation request in the system.
• Assisting the transportation supervisor and the concierge supervisor on the daily task.
• Consistently offer professional, friendly and engaging service.
• Provide exceptional Concierge information to our guests about local and area attractions,
restaurants, theatres, special events, tickets, confirmations and other available services
• Assist guests regarding hotel facilities in an informative and helpful way.
• Address guest concerns and react quickly, logging and notifying proper departments.

3. • Follow department policies, procedures and service standards.
• Follow all safety policies.
Sofitel Hotel JBR Dubai– As GSO Reception,Oct 2009 Untill June 2010 .(As pre-opening
Ambassador)...
• Main responsibilities to check in and check out of the guest by using opera system.
• To check the reports on a daily bases knowing the arrivals of the day.
• Greeting the customers as they enter the establishment and offering assistance is one of the first
andforemsot tasks of a hotel receptionist.They are the first point of contact for the clients.
• Responsible to process the groups check in.
• Making a new reservation for the guest over the phone or for the walk in guest including some
amendenments in the rooms reservation a per the guest request.
• Support and provide superior via phones, e-mails and faxes as a receiver.
• Maintain and improves quality results by adhering to standards and guidelines; recommending
improved procedures.
• Responsible for updating the opera reports showing the vacant,occupied and inspected
rooms in order for the supervisor to assign the task to the room attendant.
• Maintaining an effective preventative maintenance programme.
• Constructing, finishing, installing, maintaining and repairing electrical and mechanical systems
including laundry, valet and dry cleaning equipment.
• Maintaining accurate records logging inspections, rounds, tests, malfunctions etc.
• Managing inventory i.e. maintaining records of related materials and supplies, ensuring
adequate stocks are available, conducting inventory.
• Maintaining safe, orderly work areas.
Sofitel Hotel JBR Dubai – As Call Centre, May 2009 Until Oct 2009 (As a preopening
Ambassador)..
• Support and provide superior via phones, e-mails and faxes as a receiver.
• Maintain and improves quality results by adhering to standards and guidelines; recommending
improved procedures.
• Responsible for updating the opera reports showing the vacant,occupied and inspected rooms in
order for the supervisor to assign the task to the room attendant.
• Maintaining an effective preventative maintenance programme.
• Constructing, finishing, installing, maintaining and repairing electrical and mechanical systems
including laundry, valet and dry cleaning equipment.
• Maintaining accurate records logging inspections, rounds, tests, malfunctions etc.
• Managing inventory i.e. maintaining records of related materials and supplies, ensuring adequate
stocks are available, conducting inventory.
• Maintaining safe, orderly work areas.
Qualification:
• S.S.C Mumbai University
• H.S.C Mumbai University.
• Bachelors Degree in Commerce- Mumbai University
• Bachelor Degree in Hotel and Tourism Management
Achievements and management training programme:

4. • Keys of Luxury Experience Programme.
• Train the Trainer.
• Appraisal for the Ambassador.