LOVE TO LEARN NEW THING IN NEW ENVIRONMENT !

1. HO VINH PHUONG
98 Lac Long Quan, Nha Trang, Khanh Hoa
PERSONAL INFORMATION
• Full name: Ho Vinh Phuong
• Date of birth: Jan 27th
, 1982
• Mobile phone: 0905.369.906
CAREER OBJECTIVE
Learn more things when working in multinational companies to accumulate much experience
for future promotion.
EDUCATION
• Bachelor of Business Administration (2008-2012)
• Bachelor of Economics (2010-2014)
• Bachelor of Law (2012-2016)
• Bachelor of English Linguistic (2012-2017)
SKILLS
• Fluent written and spoken English and Vietnamese.
• Computer skills – MS Word, Excel, Power Point and Outlook.
• ENGLISH: C LEVEL.
• COMPUTER: B LEVEL
EXPERIENCE RECORD

2. From 02/2017 – present: Sapaly Hotel 4* (Biti’s Group)
Position: Director of Sale & Marketing (Cum Deputy General Manager)
Key responsibilities:
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and
service standards.
• Lead all key property issues including capital projects, customer service and
refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's
annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction
targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the
property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful
strategies
• Closely monitor the hotels business reports on a daily basis and take decisions
accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin &
General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices
and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with
third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads
on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and
development.
• Be accountable for responsibilities of department heads and take ownership of all guest
complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales
team whenever required.
• Assisting in residential sales as and when required and development with strong sales
prospects.
• Responsible for safeguarding the quality of operations both (internal & external
audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and
other legal requirements.

3. From 09/2015 – 02/2017: La Mer Hotel Nha Trang 3*
Position: General Manager (Cum Director of Sale and Marketing)
Key responsibilities:
• Ensure best client service is being made available through communication amongst
the team, cross training within the department and appropriate office coverage.
• Works with sales clerks to ensure understanding of sales strategy and effective
implementation of this strategy for the segment.
• Works with management team to create and implement a sales plan addressing
revenue, customers and the market for the segment led by the DOS.
• Set example through professional, friendly attitude towards clients and co-workers,
timely response to clients and co-workers needs and observance of sales office
standard.
• Ensure hotel meets or exceeds budgeted goals.
• Follow and track company cross-sell procedures.
• Utilize company profile database to determine geographic areas for travel agent
calls while maintaining top and existing travel agent accounts.
• Organize travel agent month and travel agent appreciation rates for slow months.
• Assists with the development and implementation of promotions, both internal and
external.
• Creating a focus on attracting new business.
• Attending and contributing to the monthly sales strategy meeting
• Updating and owning the sales strategy & sales plan with the Owner.
• Review and approves any special corporate negotiated rates by signing the CVGR
(Company Volume guaranteed rate) contract.
• Provides positive and aggressive leadership to ensure maximum revenue potential
(e.g., sets example with personal booking goals).
• Leads on-property sales functions to build long-term, value-based customer
relationships that enable achievement of hotel sales objectives.
• Recommends monthly room night target goals for sales team members.
• Participates in sales calls with members of sales team to acquire new business
and/or close on business.
• Develop and send informative press releases to targeted lists highlighting all
activities and promotions.
• Maintain and expand corporate incentive program via direct mail, personal visits
etc.
• Oversee and ensure the update of rates, promotions on hotel website, OTA's
(Online travel agents), GDS etc. without any rate parity.
• Responsible for the training of sales managers and staff.
• Follow and promote hotel standards with guests, co-workers.
• Evaluates and drives the hotel’s participation in the various sales channels, Market
Sales, Event Booking Center, electronic lead channels, etc.
• Monitors all day to day activities of direct reports.
• Executes and supports the operational aspects of business booked (e.g., generating
proposal, writing contract, customer correspondence).

4. From 03/2013 – 09/2015: Phu Quoc Eco Beach Resort 3*
Position: Front Office Manager (Cum Head of Sale)
Key responsibilities:
• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• Clear understanding of the hotels business strategies then set goals and to determine
action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibition.
• Implements all sales action plans related to my market areas as outlined in the marketing
plan.
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties,
develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of sales team to acquire new business and/or
close on business.
• Executes and supports the operational aspects of business booked (Company Volume
guaranteed rate, generating proposal, Corporate Rate Application letter, writing contract,
customer correspondence).
• Able to supports hotels service and relationship strategy, driving customer loyalty by
delivering service excellence throughout each customer experience.
• Work closely with Revenue Manager to ensure proposed rate negotiations meet the
financial needs of the hotels.
• Develop strong relationships with on property front office team to ensure working in unity
and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the
account and to access the effectiveness and sales skills of the sales person.
• Assess additional training needs based on data gathered and interaction with sales team
from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future
bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales
opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for
clients.
• Closely following up on all business leads within a 24hour response time line to clients.

5. From 11/2004 – 03/2013: Vinpearl Resort Nha Trang 5*
Position: Concierge Supervisor
Key responsibilities:
• Develops a strong knowledge of the hotel's facilities and services and of the surrounding
community.
• Provides guests with information about attractions, facilities, services, and activities in or
outside the property.
• Makes guest reservations for air or other forms of transportation when requested.
• Obtains necessary itinerary tickets.
• Makes guest reservations for the theatre and other forms of entertainment when requested.
Obtains necessary tickets and provides directions to facilities.
• Organizes special functions as directed by management.
• Arranges secretarial and other office services.
• To ensure a proper use of the telephone etiquette standards.
• To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the
area ensuring that all standards and procedures are fully known and followed.
• To ensure that all necessary equipment are maintained properly with sufficient stock for
day to day operations.
• To ensure that all sections have proper coverage of staff at all times.
• To ensure that guest luggage records are accurately maintained and all special requests
are met.
• Process and deliver messages for Guests.
• Deliver and safely storage Guest luggage.
• Stay current and up to date with all hotel services as well as daily VIP requests and special
events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide support to Management as required, in cases of emergency.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Maintain a clean, healthy, and safety working area.
• Coordinates guest requests for special services or equipment with the appropriate
department.
• Contacts roomed guests periodically to ascertain any special needs.
• Handles guest complaints and solve problem to the degree possible.
HOBBIES
• Listening to music.
• Traveling.
• Reading English books.