1. WILLEEN SEVILLA
6520 Metro West Blvd • Orlando, FL 32835 • 407-860-0254 • willeensevilla@gmail.com
OBJECTIVE
Seeking a position where I can utilize my skills and experience while being a contributing member
of a team that is responsive to the needs of customers and co-workers.
SUMMARY OF SKILLS
 Detailed Oriented
 Effectively Organized Oriented
 Deadline Driven
 Effectively Prioritizing Oriented
 Excellent Customer Service
 Time Management Skills
 Management Experience
 Fluent in English and Spanish
EXPERIENCE
Levi’s Strauss Outlet Orlando, FL
Sales Associates September, 2013- October, 2014
 Extensive work with visual standards and merchandising high-ticket items.
 Provided customer service in fast-paced bar atmosphere.
 Maintained and restocked inventory.
 Responsible for cash register and maintain visual and merchandising standards.
 Keep store well-stocked, neat, clean and organized and follow standard operating
procedures.
Brenas Arts and Crafts Orlando, FL
Customer Service Representative/Key Holder January, 2011- May, 2012
 Drive Sales Results.
 Understand and drive Key Performance Indicators such as sales, tickets and
conversion.
 Demonstrate the way to prosperity; role model principles and behaviors and create a
great place to work every day, provide training to peers if needed, cultivate an
environment where associates respect and adhere to Company standards of integrity
and ethics.
 Manage Operational Excellence: Keep store well-stocked, neat, clean and organized.
 Communicate all relevant business information to peers and Store Manager in a
timely manner.
 Maintain strong product knowledge and create a positive and impactful customer
experience.
 Embrace and support our customer loyalty program.
Westgate Resorts Orlando, FL
Customer Service/ PBX Operator March, 2010- January, 2011
 Answered approximate 150-200 inbound calls daily.
 Solved customer related issues and complaints.
 Made reservations and payments for customers.
 Help customers with general information about the different properties.
 Explain the procedure of Interval International exchange program and make
reservations.