1. EBIN ALEXANDER
Contact No.: +971551593835 E-Mail: ebinalexander@ymail.com
CAREER OBJECTIVE:
To be a part of the expanding Hospitality sector and look forward to make my career in
it and allowing myself to fully contribute to the successful achievement of corporate goa
ls and objectives.
EDUCATIONAL QUALIFICATION:
S.S.C. : Secondary School Certificate
Passed 2009– (Mumbai Board)
H.S.C. : Higher Secondary School
Passed 2011- (Mumbai Board)
B.B.A. : Sikkim Manipal University (Pursuing)
PROFESSIONAL QUALIFICATION:
 Diploma in Hospitality, Traveland Customer Service FromFRANKFINN INSTITUTE OF
AIRHOSTESS TRAINING.
 FIDELIO (Softwareof Hotel Reservations)
 Successfully learned Personality Development.
 Successfully completed GALILEO
 Basic computer and excel.
 Knowledge of IDS,POS& WINHMS.
STRENGTHS :
Quick learner, Flexibility to handle change, Ability to work hard & Problem solver.

2. EXPERIENCE :
 WorkedwithDellaResorts,LonavalaasGuestRelationExecutive &Reservation
Executive.(July2012 – September2013)
Job Responsibilities :
Guest Relation Executive
 Escorting Guest tothe Rooms.
 Handles Corporate Groups & Day Events.
 Handles the responsibilities of managing guest relation activities of the organization
 Handles Check-in & Check-out.
 Performsthe tasks of responding to the queries and request of guests and client.
 Coordinates with the request of guest to other departments like housekeeping and
pantry.
 Responds as wellas solves differentcomplaints of guest.
 Performsthe tasks of attending as wellas answering incoming and outgoing call.
 Maintaining accuracy of guest profiles, welcoming all VIP guest on arrival,checking their
satisfaction during their stay.
 Dealing withevery difficultsituation in a calm and professional manner, ensuring every
guest receivesthe highest customer service at all times, working closely.
 Transfers respectivecalls to the concerned person of the departments.
 Analyzing the guest arrival reports in advance,working closely with other departments
ensuring all special request are being dealt with beforeguests arrivals.
 Keeping trackof all VIP and returning clients preferences and organizing the personal
welcomeletters and special amenities accordingly.
Reservation Executive
 To receive,handle and convertall enquires in line with the Sales strategy and ensure all
guests receivea consistently high standard of servicethroughout the booking process.
 To actively up-selland cross sell the products and facilities of the property especially
golf, spa and restaurants.
 Monitor and ensure that all reservations (including manual) are input into the system.
 Monitor reservations requested by fax,telex and mail.
 Ensure advance deposits, refunds of such and confirmationof both are processed.
 Pre-blockgroup rooms where special requests are made.

3.  WorkedwithVedantaWake upMumbai as ReservationExecutive.(October2013-
May2014)
Job Responsibilities :
Reservation Executive
 Workclosely with other departments to effectively accommodateguests' special
requests and amenities.
 Communicate designated VIP reservations to the General Manager and department
managers.
 Regular and consistent communication with the Operational and Front Desk team to
ensure all booking details are handed overin a clear and concisemanner, so that service
is deliveredto meet and exceed the guests’ expectations.
 To ensure correctcharges are in place on all agreements and credit controlstandards
are adhered to.
 To sell in line with the selling strategies and adhere to diary management principles to
maximize yield forthe hotel.
 Working withRivoli Group Dubai asSalesExecutive.(May2014 -Present)
Job Responsibilities :
Sales Executive
 Understanding and providing assistance in satisfying customer needs & queries
about products, prices and services
 Achieving the sales target and focus on increasing sales using advanced sales
techniques.
 Generating Daily Sales Report.
 Handling new launches, promotion of products and visual merchandising.
 Implementing CRM at the store level and providing relevant feedback.
 Following all company procedures in ordering, cash handling and other common
practices.
LANGUAGE PROFICIENCY :
Fluency in English, Hindi, Marathi, Malayalam.

4. ACHIEVEMENTS:
 Completed and Volunteer of ‘Yes +’ course of the ‘Art Of Living.’
 Actively participated in customer interaction program.
HOBBIES:
Traveling, Bowling,Swimming & Playing Football & Billiards.
PERSONAL INFORMATION:
Name : Ebin Alexander
Birth-Date : 30th January 1994
Complexion : Dark
Nationality : Indian
Marital status : Single
Passport number : L1787553
Permanent Address : Ebenezer cottage,Room no-4,Near vithal mandir,
Kochgoan,Ambarnath(West),Mumbai.
Current Address : Flat no-1304,Damas Building,Near KM Trading,
Al Ghuwair,Rolla,Sharjah, UAE.
DECLARATION:
I hereby declare that the information furnished above is true to the best of my
knowledge.
EBIN ALEXANDER