The document provides a summary of an individual's career and educational background. It outlines over 2 years of work experience in roles such as reservation agent, reservation supervisor, and senior staff at various companies in retail fashion and hospitality in the UAE. Educational background includes a 4-year degree in tourism and hotel management from Alexandria University. Relevant skills and qualifications are also mentioned.

1. EL SAEED SABRY EL SADANY
- 0509114565
- elsaeedsabry61@yahoo.com
Career Summary and Goal
Overall 2+ years working experience in UAE; exposure in Retail Fashion, Sale Executive and Senior Staff.
Confident and versatile and possess proficiency in communication and motivational skills. I have the ability to
meet goals and objectives. I would like to further and enrich my knowledge and sharpen my skills in a highly
reputed company.
Work Experience:
AA Grand Oasis
*I Worked as reservation agent :-(from 17of july 2011 till 30of june 2012
Responsibilities
• File all passport copies per day and hand it over to the concierge
• Work with computer and scanner to send all the necessary information
• Maintain an up to date knowledge of the hotel and services
• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when
required.
Supportfront office colleagues attending to Russian Speaking guests when required
Reefoasis Bluebay
* I worked as reservation supervisor (from 01.07.2012 till21.05.2013)
Responsibilities
• Replacing reservation manager during his vacations
• Attend to guests on check in and check out
• Check all posted bills to guests folios
• Sort out small issues for guests
• Timely attendance to guests requests
• Ensure smooth operation at Reception
• Provide fast and high services while working in special events ( gala dinners, weddings, anniversaries… )
• Recommendideastoimprovethe services

2. August2013 -
ApparelLLC(Nine west) A women oriented American fashionbrand .Abu Dhabi - UAE
Senior Staff
• Motivating and developing staff dealing with queries, difficulties and complaints Stock control duties,
including placing orders to be able to identify the physical stock against a computer printout.
• Maintain excellent levels of housekeeping and adherence to delivery procedures.
• Ensure that correct price tags are placed in correct areas in line with product as per the Company's
Guidelines and Procedures.
• Maximize sales through ensuring availability Maintenance of safe store environment.
• Ensure all staff has been communicated to and understand stores / dept. performance and their key role
to achieving this.
• Prepare monthly sales report and manage store e-mail.
• Ensure cash registers are staffed and to standard Respond to all customer comments efficiently and
effectively Promote community relationships
• Supports team with supervisory responsibilities to include assigning and follow up on tasks, customer
relations, and POS support.
• Supervises staff engaged in customer service, sales techniques, merchandise processing and
presentation, price adjustments, housekeeping, POS procedures, daily operations.
• Manages sales floor by assigning duties to employees and scheduling break periods to ensure the proper
level of customer service and maximizing sales, while achieving the sales target.
• Sales Associate
• Assist the customer and promote the product.
• Helping to ensure shop targets are reached and exceeded Cash desk procedures
• Works as cashier when assigned at the counter using the Point of Sale (POS)
• Demonstrates excellence in customer service and sales ability
• In the absence of management personnel, shows the ability to address all customer needs and or
concerns in a timely and professional manner as per company guidelines.
• Makes requisitions of merchandise for replenishment and ensure their availability for display.
• Visits warehouse once, twice a week to check incoming new collections, availability of stocks.
• Helping with the merchandising of stock Customer Service Replenishment of stock Store standards
Stockroom Fitting rooms Checking off deliveries Health & Safety Security
• Assisting in the general running of the department.
• Tracking of all sales related activities, Handle sales inquiries and follow-through on sales processes,
Assistin preparing quotations for customers, updating the sales campaign.

3. Educational Background
I Have successfully completed the Faculty of Tourism & Hotels management 4 years degree program
at the (AlexandriaUniversity), In 2010, with Grade Very Good. “Hotels Department”
TRAININGSATTENDED:
• Retail Selling SkillsandServiceExcellence
• MSOffice
• AMP TRAINING
PersonalInformation
Nationality: Egyptian
Language Spoken: Arabic, English (Speak, Read and Write)
Italian : fair Written&spoken
Russian Fair Spoken only
Civil Status: Single
Visa Status: EmploymentVisa
I HOPE MY QUALIFICATION MEET YOUR REQUIREMENTS