Mohamed Fouad Bedir Ali is seeking a position utilizing his management, marketing, sales, quality assurance, training, and customer service skills. He has over 7 years of experience in customer service and sales roles for various companies in Egypt and the UAE, including his current role as a Customer Sales Representative at Etisalat in the UAE. He is motivated, goal-driven, and has strong communication and leadership abilities.

1. MOHAMED FOUAD BEDIR ALI
MOBILE: +971566114497
+971553366916
EMAIL: mr.mo7mdfouad@yahoo.com
CAREER OBJECTIVE:
Seeking a position where I can maximize my multi- layer of management, marketing and sales skills.
In addition to my strong background on quality assurance, training, customer service and my
successful track record in achieve the Sales target.
PROFILE:
• Good customer service skills with orientation of complete customer satisfaction.
• Motivated team player with demonstrated ability demonstrates strong leadership skills to
motivate self and others to achieve pre-set goals.
• Work as part of a team, solve problems, deliver excellent customer service, and with deal
complaints and inquiries from all types of people.
• A highly personable and sociable team member.
• Enthusiastic self-starter, with good managerial and marketing Skills.
• Goal-driven achiever with strong organizational skills, and details and results orientation.
• Quality assurance and customer service with focus on providing the recipient with the highest
quality service needed.
• High training and communication skills.
• Clear vision to accomplish the company’s goals.
EDUCATION:
Bachelor of COMMERCE, 2007
Department of (Accounting)
Over all Grade: Good - MANSOURA UNIVERSITY, Egypt
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2. WORK EXPERIENCE:
Etisalat UAE
From November 2015 till now
Customer Sales Representative
I am working in customer service department in Etisalat and it’s a multi cultural and dimensional environment.
I got to learn a lot of new aspect of professional life and I will always look forward to use this thing to further
strengthen my career.
DUTIES & RESPONSIBILITIES
• Ensured highest level of customer care.
• Welcomes customers by greeting them; offering them assistance.
• Advises customers by providing information on products.
• Provide information on daily deals and promotions
• Helps customer make selections by building customer confidence; offering suggestions and
opinions.
• Documents sale by creating or updating customer profile records.
• Processes payments by totaling purchases, cash or credit cards.
• Responsible for performing all duties as assigned by management.
• Achieve the sales target by using advanced sales techniques and products knowledge.
• Designed and implemented strategies to cross-sell and up-sell services to existing customer
base.
• Build and maintain customer relationships in order to build strong loyalty
• Communicate with customers to assess and satisfy their needs, and meet or exceed their
Expectations.
• Performed market research surveys on customer needs and requirements.
• Assisted in the training of new customer service representatives and associates.
• Prepared Daily sales reports for the sales team and sales management.
• After sales follow up to make sure the client is satisfied of the service provided.
• Work on increasing my number of clients by targeting new sectors and contacting new
and potential clients.
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3. 971 for ADV
from February 2013 –October 2014
Sales & Marketing Executive
DUTIES & RESPONSIBILITIES
• Locate and contact potential clients to offer advertising services
• Build and maintain customer relationships in order to build strong loyalty
• Locate and contact potential clients to offer advertising services
• Explain to clients how specific types of advertising will help promote their products or services
in the most effective way possible
• Process all correspondence and paperwork related to accounts
• Provide clients with estimates of the costs of advertising products or services
• Prepare and deliver sales presentations to new and existing clients
• Inform clients of available options for advertising art, formats, or features and provide samples
• Deliver advertising or illustration proofs to clients for approval
• Prepare promotional plans, sales literature, media kits, and sales contracts
• Recommend appropriate sizes and formats for advertising
DUBAI AIRPORT ( DUBAI DUTY FREE)
from January 2011 – January 2013
Sales & Marketing Executive
I worked two years in Dubai duty free as customer service sales and marketing executive. I learned a lot
earned a lot and have well experience how to build new relations with good clients and bring business to
the firm.
DUTIES & RESPONSIBILITIES
• Welcome customers with a smile as they enter into premises
• Provide customers with product information that they need
• Escort customers to the correct aisles
• Explain product features and benefits
• Build and maintain customer relationships in order to build strong loyalty
• Communicate with customers to assess and satisfy their needs.
• Focus on selling and up selling.
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4. • Implement all merchandising as per the brand’s visual merchandising guidelines.
• After sales follow up to make sure the client is satisfied of the service provided.
• Achieve the sales target by using advanced sales techniques
Star Media (Advertising agency)
from December 2009 - October 2010
Sales & Marketing Executive
DUTIES & RESPONSIBILITIES
• Locate and contact potential clients to offer advertising services
• Build and maintain customer relationships in order to build strong loyalty
• Locate and contact potential clients to offer advertising services
• Explain to clients how specific types of advertising will help promote their products or services
in the most effective way possible
• Process all correspondence and paperwork related to accounts
• Provide clients with estimates of the costs of advertising products or services
• Prepare and deliver sales presentations to new and existing clients
• Inform clients of available options for advertising art, formats, or features and provide samples
• Deliver advertising or illustration proofs to clients for approval
• Prepare promotional plans, sales literature, media kits, and sales contracts
• Recommend appropriate sizes and formats for advertising
Bank Barclays Egypt
from JUNE 2008 - October 2009
Customer service Officer
My work was to respond to a variety of customer requests and inquiries via the telephone or in person
over the counter
DUTIES & RESPONSIBILITIES
• Identify customer needs
• Receive and respond to customer service account inquiries on account balances, transaction
details, statements and fees and charges
• Open new accounts/Closing accounts
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5. • Alterations to existing savings and cheque accounts
• Inquiries for home, car and personal loans and credit cards
• Inquiries on online services
• Handling cash transactions and cash balancing
• Promote bank products and services
.
PERSONAL DATA:
Date and Place of Birth : 19 September 1986 ,Egypt
Nationality : Egyptian
Marital Status : Married
Gender : Male
Military Status : Exempted
Religion : Muslim
Driving License : UAE , EGYPT
COMPUTER SKILLS:
• Window & Mac.
• MS Office programs.
• Adobe Creative suit (Photoshop, Illustrator)
• Cbcm and Cim application ( Etisalat Uae)
LANGUAGE SKILLS:
• Arabic Mother Tongue
• English proficient in spoken and written English
COURSES :
• Graphics Diploma.
• Etisalat products and services course from Etisalat academy DUBAI.
• Etisalat CBCM training from Etisalat academy DUBAI.
• General English Course.
• Accountant Training Session
• Human development Turn.
• I C D L
HOBBIES :
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6. • Computer using and fixing its disorders.
• Make friends & meeting new people.
• Traveling.
Certificates and References will be furnished upon request
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7. • Computer using and fixing its disorders.
• Make friends & meeting new people.
• Traveling.
Certificates and References will be furnished upon request
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