1. 509 University Ave 407, Honolulu HI, 96826∙ Home: 808-726-6572 ∙ Email: mendenhall.kenneth@yahoo.com
Kenneth Howard Mendenhall lll
Summary A motivated, resilient and compellingly persuasive person who thrives on helping customers resolve their
problems or find what it is they are looking for. Having a professional appearance and a respectful,
business-like manner, Kenneth is a service orientated professional who is very confident when handling
enquiries, complaints, and communications. He is a team player, who is able to work to timely demands
and effectively manage multiple workloads. Commitment to excellent leadership not only profited his
former employers but also fostered and nurtured those he mentored and supervised, resulting in a much
improved environment of mutual partnership and support.
Experience June 2015–Present Expedia Local Expert Honolulu, HI
Concierge
 Managingkioskin localhotel,doing financialtransactions anddaily auditing,meeting sales goals
 Provide concierge services tothe publicsuch as recommendingand bookingtours and activities.
March 2015–June 2015 Wyndham Vacation Club Honolulu, HI
Frontline Marketing Agent
 Solicit qualified potential clients andsecurecommitment toattend sales presentation.
 Provide concierge services tothe publicsuch as recommendingand bookingtours and activities.
 Recognized as top newCustomerMarkingAgent withsustainedbookings and tours.
April–December 2014 Hilton Worldwide Waikoloa, Hi
Guest Experience Manager
 Carried out front desk administrative and financial duties in a fast-passed and environment with a discerning and
exclusive clientele
 Coached and motivatedfront deskagentstosurpass establishedsales goals.
 Balanced Inventory,and trainedfront deskstaff.
 Consistently exceeded revenue goals via upsells, efficient room management and blocking, and training and
supportingagents in reaching theirgoals.
April 2010–April 2014 F.H.G Chicago IL
Front Desk Manage, Sales Revenue Administrator & Housekeeping Supervisor
 Supervised night audit and reconciled business day while maintaining a 230-room property overnight without
supervision.
 Performedaccounts procedure,payables andreceivable,monthlyinvoices and wiretransfers.
 Advised sales andcatering and helped maximize room revenue as regards groups andspecialevents.
 Supervised team of 50 housekeepers, carried out room inspections, and fostered an affable and professional
environment wherehousekeepers felt their voicedwere heardandsuggestions takenseriously.
June 2007–Dec 2008 Liberty Mutual Mishawaka, IN
Customer Service Representative
 Responsible for high qualitycustomerservice,working withina callcenter.
 Maintaining the client databasein a timely andaccurate manner
 Consistentlymeetingmeasurableobjectives
Education June 2006–December 2006 Indiana University South Bend, IN
Skills
 Adept at computer programs,athomewith technology,and highly proficient in German