1. OBJECTIVE
Personable and pleasant individual looking for a position as Front
Desk Agent, utilizing superb reception work ethics and related
experience to contribute effectively in a high stimulating work
environment.
EDUCATION
2009-2012 Associates, Northern Arizona University
2005-2009 High school diploma, John F. Kennedy High School
AWARDS
Staybridge Suites Anaheim Resort
Employee of the Quarter , 2014
Doubletree by Hilton
Employee of the Month of December, 2015
WORK EXPERIENCE
July 2015-Current
Front Desk Supervisor , Doubletree by Hilton
Assists in hiring, training, and constant supervision of Front Desk
staff (maximum team of 10) .Assumed manager on duty
responsibilities when scheduled. Managed department incentives and
processed guest Estandby upgrades. Attended Rooms Division
Meetings bi-weekly. Provide excellent customer service per the
standards of the hotel, and assist in situations to ensure customer
satisfaction.
February 2013-July 2015
Front Desk Agent , Staybridge Suites
Greet guest appropriately as they arrive and depart.. Assign rooms
pertinent to guests' need and choice .Collect payment for rooms and
board. Provide information regarding hotel policies and activities in
response to queries both on the phone and in person. Maintain
inventories pertinent to vacancies, reservations and rooms. Compile
reports relevant to guest accounts, receipts and vouchers both
manually and electronically. Opera computer trained
February 2013-September 2015
Main entrance receptionist, Walt Disney Co.
Greet all guests upon entrance. Security checks guest belongings.
Receive and verify valid ticket usage.
REFERENCES
Edith Gaytan, Sales Manager. Holiday Inn, 714-748-7777
Kym Bixler, Operations Manager. Holiday Inn , 714-748-7777
Wilhem Rojas, Supervisor. Walt Disney World Resort, 407-406-4553
Ryan Perera, Front Desk Manager. Doubletree by Hilton, 712-204-
0819
Languages
Bilingual : English/Spanish
Computer Skills
Computer: MS office and Outlook
22013 Seine Ave.,
Hawaiian Gardens, CA 90716
Phone: 562-884-3959
E-mail: ericaa.gonzalez9@gmail.com
Erica Gonzalez