1. Amy Wesley
2680 32nd
Street, #22, Santa Monica, CA
T: 310.904.9647
E: Amy.Wesley22@gmail.com
AW
Experience Assistant Director of Housekeeping, JW Marriott Santa
Monica Le Merigot
Santa Monica, CA July 2013-present
Accomplishments
• Assisted in training new employees and continuation of
learning for existing employees.
• Responsible for following up with guest recovery issues to
ensure the guest was ultimately satisfied with their entire stay
• Delegated responsibilities and tasks to the housekeeping
team on a daily basis to ensure a smooth operation
• Ensured cleanliness of hotel, as reflected by service scores
and quality assurance inspections.
• Completed brand required training, Property Management
System training to properly understand room statuses and
delegation of room assignments for room attendants.
• Oversaw lost and found and proper recording, storage, and
communication to various departments.
• Completed and ensured guest requests for cleaning times or
specifications are met in a timely manner.
• Attended necessary meetings, both departmentally and inter-
departmentally, to ensure proper communication was
fostered to ultimately benefit the operation and service of the
hotel.
• Reported directly to the Director of Housekeeping
• Assisted in leading the team in getting the Hotel out of the
“Red Zone” category
Guest Service Agent/At Your Service Operator, JWMarriott
Santa Monica Le Merigot
Santa Monica, CA Jan 2013-July 2013
Accomplishments
• Greeted and registered incoming guests
• Anticipated and addressed guests’ needs
• Maintained efficient and effective flow of information with
guests and all internal departments
• Resolved administrative problems by coordinating
preparation of reports, analyzing data and identifying
solutions
• Designated and relayed tasks to internal departments
including but not limited housekeeping, engineering,
banquets and room service

2. • Developed and maintained relationships with guests in order
to ensure a “Perfect 10’ experience with every stay
• Complied with quality assurance standards and procedures
• Processed guest folios and received payment
• Administered and managed cash handling responsibilities
• Answered, recorded, processed and input any and all guest
issues, requests and incidents into Guestware
• Used personal judgment to determine when/if guest recovery
amenities are appropriate; If so, responsible for creating and
processing room service reports
Assistant Manager, JosephMartin Hair and Beauty
Beverly Hills, CA May 2012-Jan 2013
Accomplishments
• Set up and confirmed appointments
• Maintained booking knowledge of stylist and client
requirements
• Perform opening and closing duties
• Greeted clients and followed up upon departure to ensure
they had a quality experience
• Answered extremely high volume of calls
• Reviewed and analyzed reports in order to guarantee payroll
is correct
• Anticipated client needs and coordinated flow of salon
• Performed light accounting and billing duties
• Upsold services and retail at every opportunity
• Resolved any client and/or employee conflicts
Guest Service Agent, Mr. C BeverlyHills
Beverly Hills, CA May 2011-June 2012.
Accomplishments
• Answered, recorded, and processed all guest calls,
messages, requests, questions, or concerns
• Anticipated and addressed guests' service needs with high-
end clientele (celebrities, CEOs, etc.)
• Developed and maintained positive working relationships with
others
• Complied with quality assurance expectations and standards
• Assigned amenities and ensured deliveries to VIP guests
• Resolved guest complaints
• Carried out various front office tasks including front desk,
PBX, and concierge
• Performed guest and group registration as well as cashier
duties

3. • Refined and reinforced strong interpersonal and
communication skills
Sales Coordinator, Marina International Hotel & Bungalows
Marina Del Rey, CA Dec 2010-May 2011
Accomplishments
• Developed and maintained relationships with guests
• Created group blocks, resumes, BEOs and rated agreements
• Tele-prospected, cold called, and researched potential clients
• Reported directly to and assisted the Director of Sales
• Conducted site tours of property
• Followed up consistently with clients to ensure their
experience with the hotel was exceptional
• Coordinated all the departments within the hotel and
arranged social functions for up to 125 guests
• Learned management skills including task designation,
performance evaluation, and customer service
Front Desk Associate, SpringHill Suites/TownePlace Suites
by Marriott
Manhattan Beach, CA Aug 2010-Dec 2010
Accomplishments
• Reviewed and evaluated documents such as guest prepay
lists, variance reports and guest ledgers which requires a
great attention to detail and knowledge
• Performed guest and group registration as well as cashier
duties
• Developed excellent guest service skills
• Resolved intra-organizational conflicts and advised co-
workers
Front Desk Associate, Courtyard by Marriott Downtown
Omaha, NE, Sep 2007-Aug 2010
• Answered, recorded, and processed all guest calls,
messages, requests, questions or concerns
• Anticipated and addressed guests' service needs
• Developed and maintained positive working relationships with
others
• Complied with quality assurance expectations and standards
Education Universityof Nebraska at Omaha
Bachelor of Science in Organizational Sociology, Aug 2010
Concentration in Diversity Planning and Management

4. Computer Skills and
Training/Certifications
• Completed extensive coursework in minority relations; 4 1/2
years of Spanish coursework
• Completed extensive coursework in HR studies
• Keyboard skills at 100+ WPM
• Microsoft Office, Excel, Word and Powerpoint proficient
• Ability to operate office equipment quickly and efficiently
• Opera, Epitome, PMS, FOSSE, GoConcierge, HotSOS and
Guestware Trained
Activities
References
• Worked as a consultant for the American Red Cross as part
of a Sociology of Formal Organizations course
• Studied and analyzed structure of the organization and
developed recommendations for its overall improvement
• Volunteered for the National Inclusion Project (Formerly
Bubel-Aiken Foundation) from 2006-2010
• Headed the Project's annual Wrapping For Inclusion event as
City Team Leader from 2008-2010
Available upon request