1. 15021 Punta Rassa Road 239-233-1067
#902 clisanibel@yahoo.com
Ft. Myers, FL 33908
Cheryl Italiano
Summary of Qualifications:
Well versed in several computer applications including Word, Excel, Quicken, People Soft, First Resorts, RNS,
AS400 and familiar with Power Point. Possess excellent organizational skills with attention to detail. Understand the
importance of customer satisfaction with over 25 years of customer service experience. Ability to multi-task,
prioritize and work independently. Possess exemplary phone skills including courtesy and outstanding listening skills.
Work Experience:
Accommodations Specialist, VIP Vacation Sales, Sanibel, FL 01/2015 - Present
• View units in order to edit and update company website.
• Assist customers in selecting condominiums for their stay.
• Input data into RNS. Collect payments. Email confirmations.
• Support office management by creating and updating Excel spreadsheet.
• Assist customers with maintenance issues and dispatch maintenance department to correct
problem.
• Inspect units and correct any issues prior to arrival of guests.
• General office duties include faxing, filing, copying, scanning, answering phone.
• Assist co-workers with work orders as needed.
Reservation Specialist, Sanibel Holiday, Sanibel FL 10/2012- 04/2014
• Secured condo rentals for customers. 1st
year sales totaled $1,376,844.00
• Posted all payments and emailed confirmations to guests.
• Answered all email inquiries and followed up with phone calls when appropriate.
• Input reservations into First Resorts (DOS).

2. • Assisted manager with price increases based on comparisons with competitive companies.
• Helped inspection manager with work orders as needed.
• Maintained past due and upcoming due reports; emailed all guests concerned and contacted guests by
phone when necessary to secure payment.
• Ran credit card machine; closed machine at end of day.
• Wrote up bank deposits and reconciled with posting sheet.
• Inspected units (when needed) in preparation for upcoming stays. Reported maintenance issues to
inspection manager or called appropriate vendors to schedule service calls.
• Handled concerns from guests including maintenance problems and housekeeping issues.
• Retained detailed knowledge of points of interest that was important to guests including shopping,
health care facilities, beaches, restaurants, entertainment, boat tours, tide charts, etc.
• Assisted co-workers and helped train new employees.
• Maintained excellent owner relations.
Rental Agent, VIP Vacation Rentals, Sanibel, FL 08/2009 – 05/2012
• Built reservations by directing customers on the phone or in person. Assisted them in selecting
appropriate units according to their needs: price, location, number of guests, etc. Viewed
properties with potential clients.
• Input data into RNS. Collected payments either by credit card, check, or International wire
transfers. Emailed confirmations to guests. Instructed guests on arrival procedure.
• Retained proper knowledge of over 170 management properties.
• Worked closely with each condominium association and their management group including
faxing upcoming arrival reports.
• Maintained good working relationship with owners of units.
• Supported office management by creating and updating Excel spreadsheets in order to keep
working list of customer email database.
• Created and updated Vacation Rental by Owner database in order to insure proper descriptions
and availability to customers.
• Worked closely with maintenance department by assisting customers with repair issues, input
work orders into RNS and assigned work orders to appropriate maintenance personnel.
• Inspected units in a timely manner for check-ins to insure cleanliness and proper working
condition of appliances.
• General office duties included faxing, filing, copying, mailing, and answering phone.
• Organized social events including company Christmas party and luncheons.
Office Manager/Admin. Asst., Custom Pin & Design, Sanibel, FL 11/2008-06/2009
• Emailed correspondence to overseas factories and clients daily. Downloaded and printed out
artwork.

3. • Accounts receivable, bank deposits. Responsible for all invoicing (Quick Books) and followed
up with clients to collect payments.
• Answered telephone, took client’s orders, screened calls.
• Shipped orders and received shipments from overseas (UPS) daily.
• Ordered and stocked all office supplies.
• Filed all customers’ folders and produced files as needed.
• Retrieved phone messages and followed up with customers.
• Ran errands as needed (post office, bank, etc.).
Customer Service Manager/Admin. Asst., Triad Development, O’Fallon, MO 07/2008 – 11/2008
• Walked through new homes with customers for orientation purposes and checked punch list.
• Scheduled service calls with contractors and sub-contractors.
• Worked with project managers to correct any issues prior to closing.
• Answered all residential telephone calls and resolved any problems homeowners had.
• Managed spreadsheets and files.
• Responded to any issues with BBB.
• Responsible for all correspondence with vendors.
• Helped out with accounting as needed.
Senior Service Representative, BJC, St. Louis, MO 01/2008 – 07/2008
• Handled telephone billing for all hospitals for Barnes Jewish Corporation.
• Reconciled billing discrepancies.
• Performed audits. (5 per month required).
• Responsible for all affiliate accounts and lost pager billing and credits.
• Scheduling for all service representative responsibilities.
• Issued new pagers, pager exchanges, and updated pager spreadsheet for tracking purposes.
• Resolved Help Desk tickets.
• Ordered new headsets.
• Entered debits and credits for billing purposes.
Senior Office Clerk, US Ink, St. Louis, MO 06/2005 – 01/2008
• Prepared, entered, checked and updated perpetual inventory. Filed purchase orders after entered.
Researched inventory discrepancies.
• Invoiced, twice weekly and at month end. Looked up all prices in preparation for invoicing. Figured
and typed customer credits and debits. Processed all paperwork after invoicing. Emailed post ship
reports. Processed and reconciled driver’s logs.
• Processed freight bills and sent to logistics company to be paid. Maintained freight files. Filed
freight receipts.
• Responsible for accounts payable, payroll, orders, entering formulas, answering phone, greeting
visitors, setting up new customers, receiving paperwork, prepping fed ex packages, sorting mail.

4. Education
• General Course Studies SMSU
Springfield, MO
• Sociology Major Lindenwood College St.
Charles, MO