1. Peggy Wilson
Administrative Assistant - Crowne Plaza Hotel Downtown
Dallas, TX
peggywilson.coordinator@gmail.com - 972.997.5846
Results driven, skilled Team Leader with proven ability to lead, train, manage, and motivate. Highly energetic
customer service professional who is seeking a position as an Administrative Assistant in a leading, reputable
company. I am outgoing and personable with good work ethic and excellent phone manners who can be an
asset to your company.
WORK EXPERIENCE
Administrative Assistant
Crowne Plaza Hotel Downtown - May 2014 to Present
• Making group reservations
• Details include cut off dates, group deposits, direct bills
• Group turnovers
• Make changes in inventory as needed in group blocks
• Process VIP reservations, amenity requests
• Telephone coverage to assist with sales, catering and conference planning
• Interact with front desk and all operating departments within the hotel
• Sales commissions
• Keep up with sales schedule
Campaign Manager
ABQ Marketing Group - Albuquerque, NM - August 2012 to May 2013
• Maintained current information for contacts, vendors, and guests
• Utilized proven marketing strategies
• Promoted client products/services to consumers
• Trained new employees on multiple campaigns
• Interviewed potential new hires
• Inventory management
Campaign Manager
Dallas Roadshow - Dallas, TX - July 2011 to August 2012
• Managed design and production for printed materials, brochures, signage, and other marketing materials
• Drove sales and revenue
• Managed timelines and budgets
• Networked inside and outside leads and build relationships with existing clients
• Attended weekly sales meetings
• Reflected client's core competencies and mission statements to maximize marketing
Concierge
Sheraton Dallas North - July 2005 to July 2011
• Executed daily operations of VIP lounge
• Made dining and other reservations for local and VIP patrons
• Coordinated travel arrangements for tours, shows, and events

2. • Provided information regarding flights, shuttle, directions, and entertainment
Front Office Supervisor
Summerfield Suites - Addison, TX - July 2004 to July 2005
• Executed daily operations of front desk check in and outs
• Billing of all transactions
• Resolved problems arising from guest complaints
• Confer with other department heads to ensure coordination of hotel activities
• Weekly staff meetings
Flight Attendant
Southwest Airlines
• Greeted passengers boarding aircraft, directing to their seats, and informing of emergency procedures
• Administrated first aid to passengers in distress
• Instructed preflight briefing; insuring passengers comfort and safety concerning weather, altitudes, routes,
and emergency procedures
• Prepared reports on beverage inventories, cabin equipment and problems encountered
EDUCATION
Certification in Tourism
Brookhaven Community College - Dallas, TX
Diploma in VOLUNTEER
South Garland High School
Wyly Theater
Morten Meyerson Symphony Center