1. Flor (Jessie) Gaitan-Rodriguez
13470 Princedale Drive
Dale City, Virginia 22193
(703) 835-3630 or via Gaitanjessie25@gmail.com
Objective
Seeking a challenging retail position where I can utilize my years of experience as a retail store
manager and contribute to management and leadership my interpersonal skills to benefit the
organization.
Experience
Tuesday Morning, Woodbridge, VA Store Manager
2012-Present
• Fully accountable for opening of NEW Store and NEW Location to include all functions
of store operations, determine marketing strategy changes for new store/new location,
maintain stability and reputation of new store/new location, work closely with corporate
office to follow policies and procedures with guidance from colleagues, keep goal
oriented for organization.
• Recruit new hires, conduct interviews of new staff members, select and training all store
associates on proper execution of job duties.
• Responsible for proper planning ensuring appropriate staffing levels, associate
supervision, coaching and providing clear direction on overall merchandising standards,
stocking and customer service expectations.
• Timely and appropriate resolution of associate relations and all customer issues. Partner
with Regional Manager, Human Resource support and corporate office, as needed.
• Maintain store compliance on all corporate policies, procedures and directives and
utilizes sound judgment in decision making and execution of same.
• All controllable store expenses to assigned budget, maintain and oversee accuracy of
record keeping, including but not limited to following, cash handling, sale & refund
receipts and attendance records.
• Protect company assets including merchandise, fixtures, furnishings, equipment and
supplies. Train store associates on theft prevention techniques and appropriately delegate
workload assignments while managing day to day operations.
• Perform all associate counseling & corrective actions, including annual performance
evaluations and terminations as needed.
• Ensure accuracy of payroll information and process weekly.
• Continuous focus on growth of customer mailing list efforts, maintain safe working and
shopping environment for both employees and customers.
2. • Always practicing safe usage of all store equipment and provide appropriate service
levels to deter against theft. Report suspicions of theft and unsafe behavior to Regional
Manager/Corporate Office immediately. Conduct monthly safety meetings with
associates.
• Maintain active, candid, open levels of communication with Regional and Zone
Managers, Corporate Office and all staff members, have professional interaction with
supervisors and associates.
• Physical requirements of unloading truck of merchandise, open, unpack boxes of
merchandise, use of carpenter tools to build displays, box cutters, 2/4 wheel dolly, use of
ladders to stock/pull merchandise and carry for customers, walking and standing on a
daily basis along with sitting for paperwork.
Tuesday Morning - Manassas, VA Assistant Store Manager
2010-2012
• Partner with Store Manager to engage and lead a team of associates in operating a
profitable store, create a positive environment for the associate and guest. Be an
extension of the Store Manager and provide overall support to associates and corporate
office.
• Ensure merchandising standards, product presentation and create WOW factor on the
floor to grab guest’s attention. Up keep and maintenance of the store and to keep
cleanliness.
• Provide on-going coaching/feedback, set clear expectations and lead by example. Ensure
timely and appropriate follow-up resolutions of associate relations and customer issues
with Human Resources/Corporate Office.
• Assist in the planning of appropriate staffing, assist in application process by recruiting,
pre-interview selections and hiring of employee’s with Store Manager and corporate
office.
• Maintain store compliance on corporate policies, procedures while consulting with Store
Manager and following decision making to the execution.
• Assist in assigned budgeting, oversee and keep records accurate to include cash handling,
sales, and refunds.
• Focus on associate schedules, monitor call-ins/call-outs, and manage payroll information
and weekly processing for associates pay.
3. Tuesday Morning - Woodbridge, VA Sales Associate
2008-2010
• Deliver prompt and friendly service to Tuesday Morning guests, handle customer
concerns professionally and respectfully.
• Process al sales in the Point of Sale System and handle monetary transactions accurately
and effectively, seek management for additional assistance as needed.
• Manage freight to sales floor process, unloading of truck for merchandising, able to life
items appropriately and work independently, assist in maintaining store appearance and
positive shopping experience for guests.
• Maintain composure under pressure while resolving guest concerns, while showing
excellent verbal and written communication skills with ability to multi task and prioritize.
Target - Dumfries, VA Team Member
2007-2008
• Ensure guest are able to find merchandise they are looking for, presentation and price
accuracy on the floor, customize flooring areas by department, assist in cross training of
other team members for all areas.
• Stocking, merchandising items, assisting guest while on floor with customer service.
• Cashier as needed, while providing face to face customer service, engaging guest with
exceptional customer service.
Ritz Carlton Hotel – Falls Church, VA Guest Service Agent
1700 Tysons Blvd, McLean, VA 22102
1992-1995
• Answer all incoming phones on a multi-line switchboard in a professional, courteous
manner, input, retrieve and relay messages to management, guests and complete all
phone inquiries.
• Accept and receive all incoming mail, distribute to correct department/appropriate
person, assist in faxing, copying, miscellaneous administrative duties, assist guest in
guest services with any administrative task needed.
• Greet guests, complete registration process to include but not limited to inputting and
retrieving information from computer, confirmation of guest information, room rates,
selection of rooms, coding electronic keys, promoting marketing programs, providing a
4. welcome packet and ensure guest know location of room and seek assistance from bell
person.
• Assist guest with check-out process, ensure guests concerns are handled accordingly at
check-out, point of sale system for recording check-out payments in various forms of
payments, cash, gift certificates, credit, etc..
• Use of up-scale techniques to promote packages of hotel and services to guest and
demonstrate knowledge of hotel facilities and accommodations.
• Respond to guest inquiries and requests to resolve issues/concerns in a timely and
friendly, efficient manner.
• Field out guest complaints, conduct research and resolve/negotiate solutions for guest
satisfaction and consult with management.
Education
High School - Oakton, VA High School Diploma
References
• Anthony Almanzar, Tuesday Morning
Phone: 571-330-3968
• Karen Thompson, Tuesday Morning
Phone: 703-922-5718
• Nina Andrews
Phone: 571-244-1138
