Rustamjit Singh Sekhon is a hotel and hospitality professional with over 15 years of experience in front office management roles. He has worked at several major hotel chains in India, including ITC Hotels, Radisson Blu, and Sheraton. Currently, he is the Front Office Manager at Radisson Blu Hotel in Amritsar. He has a bachelor's degree in tourism studies and a postgraduate diploma in hospitality management. His skills include operations management, customer service, business development, and strategic planning. He is seeking a new challenging role to further utilize his experience.

1. RUSTAMJIT SINGH SEKHON
+91 9501104560
rustamsekhon@hotmail.com
Career Objective: A Hotel and Hospitality professional with experience in Hotel
Operations Management, looking for a challenging and mutually beneficial role that
will allow me to fully utilize my skills and abilities, whilst affording me the
opportunity for personal and professional growth.
Key Skills / Attributes:
• Strong knowledge base of Front Office Operations and Customer
Relationship Management.
• Goal-oriented and driven to succeed and exceed expectations within my
chosen field.
• Proactive management qualities with the ability to engender loyalty and
harmonize team performance through effective training support and
mentoring.
• Customer focused with excellent interpersonal and communication skills
with the ability to interact seamlessly at all levels and across diverse cultures.
• Strong financial awareness with the capability to provide quality service
within required budgets, utilization of effective cost control and increasing
ROI.
Education & Qualifications:
2005 Bachelors in Tourism Studies
Indira Gandhi National Open University
India
2005 Post Graduate Diploma in Hospitality
Welcomgroup Management Institute
India
Management
Accolade – Graduated as a Manager
Nov. 2011 Six Sigma Green Belt Certified
ITC Hotels
Professional Experience / Career Profile:
15Th
June 2015- till date Front Office Manager
Radisson Blu Hotel, Amritsar City
 Successfully completed and passed ICE audit (finance) for 2015 on 20th
June 2015.
 Finished budgeting for FY 2016.
 Working on opening and implementation plan for Park-Inn by Radisson (cluster hotel)
and also budgets for FY2016.
 Implementing strategic plans in tune with the macro business plans, thereby achieving
profitability.
 Improving the company image through effective corporate Public Relations and
promotion activities.
 Planning & implementing infrastructure/facilities, renovation, development & expansion
in hotels.

2.  Sustaining profitable operations through focus on budget, cost analysis & cost
optimization.
 Reviewing the procedure and modifying the same so as to ensure customer satisfaction
and smoothening of operations.
 Coordinating and managing the events right from conceptualisation to execution.
April 2014-10Th
June 2015 Senior Manager Hospitality
Services
Satguru Pratap Singh Apollo Hospital, Ludhiana
 Handling operations of Food and Beverage department through an
outsourced contractor.
 Handling operations of Housekeeping department through multiple
outsourced contractors.
 Providing support to Engineering and Security departments to maintain
standards as per contract with their respective contractors.
 Strengthening Front Desk operations and communication departments by
focussing on Guest’s inquiries, requests, complaints and compliments.
 Focusing on staff grooming, soft skill trainings and development.
 Sustaining profitable operations through focus on budget, cost analysis & cost
optimization.
 To focus, emphasize and ensure that SPS Apollo Hospital gets JCI re- accreditation in
2016.
Achievements
• Helped merger of housekeeping services from two vendors to one thereby
reducing manpower and costs (approx 10 lakhs per month).
• Was in the core team to manage Annual Gapio Conference held at JW
Marriott hotel, Chandigarh consisting of 400 members.
• Initiatives – Apollo baby on board for new born’s, Cost cutting at various
sources, Hash lists for internal calls, Housekeeping Controll desk to handle
all patient related calls centrally, Suite Room enhancement and upselling.
• Helped implementation of new Master Health Check packages and also
enhance marketing strategies of the same to increase 15 packages to 20
packages per day.
• Successfully opened outlet of South hampton bakes in the premises and two
more new contracts in the pipeline.
Oct. 2012- Jan 2014 Front Office Manager
Radisson Blu Hotel, Indore City
 Implementing strategic plans in tune with the macro business plans, thereby achieving
profitability.
 Improving the company image through effective corporate Public Relations and
promotion activities.
 Planning & implementing infrastructure/facilities, renovation, development & expansion
in hotels.

3.  Sustaining profitable operations through focus on budget, cost analysis & cost
optimization.
 Reviewing the procedure and modifying the same so as to ensure customer satisfaction
and smoothening of operations.
 Coordinating and managing the events right from conceptualisation to execution.
Aug. 2010 – Feb. 2012 Front Office Manager
ITC Mughal, Agra
• Supervised and coordinated activities of workers engaged in taking,
recording and booking of reservation in front office.
• Attended to Guest’s inquiries, requests, complaints and compliments.
• Monitored departmental costs to ensure performance against budget.
• Ensured proper training and procedures are in place to ensure provision of
quality services.
• Supervised Reception Personnel to ensure guests receives warm attention and
personal recognition.
May 2009 - Aug. 2010 Assistant Front Office Manager
Sheraton New Delhi, New Delhi
• Supervised front office team operations, prepared management reporting and
feedback.
• Involved in planning of manpower and staff welfare.
• Focused on efficiency of guest satisfaction that leads to high retention of
guests.
Mar. 2008 – May 2009 Assistant Manager - Front Office
ITC Maurya, New Delhi
• Assists the daily operation of the front office.
• Supervised the operational activities of the hotel front desk within hotel
guidelines to provide the highest standard of courteous service.
• Prepared and conducted Front Desk meetings and handled guests’ queries
and resolved issues.
May 2006 – Mar. 2008 Assistant Manager – Accommodations
ITC Hotel Park Sheraton & Towers,
Chennai
• Ensured that the set targets and budgets are met along with guest
satisfaction.
• Conducted yield management so as to maximize revenues.
• Attended meetings with Senior Management to review operations.
• Handled front office team by conducting daily briefings, regular trainings
and spot audits.
• Functioned as a leader of the Training & Audit Team (Hospitality).

4. Nov. 2005 – Mar. 2006 Understudy – Lobby Manager
ITC Hotel Maurya Sheraton & Towers,
New Delhi
• Attended duty manager operations due to the staff attrition at the Lobby
Desk.
• Worked as shift-in-charge of the reception.
• Managed the entire imprest of the reception i.e., disbursements and
reimbursements.
• Handled important delegates (British Petroleum / U.S. Embassy), in terms of
room allocation, baggage handling, dietary requests, transportation details,
absolutely correct billing.
Mar. 2005 – Nov. 2005 Understudy – Revenue Manager
ITC Hotel Kakatiya Sheraton & Towers,
Hyderabad
• Achieved high A.R.R. (Average Room Rate) for the hotel using Revenue
Management Techniques in conjunction with the Revenue Manager.
• Handled important group movements for the hotel during high occupancy
dates and ensured correct billing details, banqueting arrangements, V.I.P.
requirements.
Jun. 2003 – Dec. 2004 Management Trainee –
ITC Maurya Sheraton & Towers,
Sheraton, New Delhi
Accommodations
• Trained in various sub-departments of front office such as Duty Manager’s
Desk, Reception, Bell Desk, Room Reservations and Business Centre.
• Attended the Rotational Management Training Program as Duty Manager.
• Functioned as a major resource in opening team of ITC Hotel Grand Central
and Towers, Parel Mumbai and also participated in launching the hotel and
selling it across the city.
• Conducted WelcomAchiever (Guest Recognition Programme) thrice in 2009
and once in 2010.
• Nominated for Dronacharya Training Module- for the next level Manager’s
that focus on growth and improvement, which was scheduled for May 2010.
• Assigned to Officiate as Acting Front Office Manager of ITC Grand Maratha-
The Luxury Collection since Apr’10 till May 10.
Additional Skills Training:
July 2010 Starwood Sales Module
Westin Hyderabad
March 2009 Seven Habits of Highly Effective People
Aug. 2001 – June 2005 The WelcomLegionnaire Program
Westin Hyderabad

5. Key Result Areas:
• Operations Management
• Reviewing the procedure and modifying the same so as to ensure
customer satisfaction and smoothening of the operations.
• Sustaining the room bookings and managing check in / out operations.
• Interfacing with clients, managing group arrivals & performing
marketing activities so as to increase the business by forming cordial
relations with clients.
• Preparing and maintaining relevant documents such as letters, notices
and reports.
• Meeting the guests and, taking their feedbacks and tracking down
complaints on a monthly basis and analysing the same to identify the
reasons for the same and coming up with permanent counter measure
so that the guest is not inconvenienced again.
• Understanding the current market situations; providing training to the
staff.
• Coordinating and managing the events right from conceptualisation to
execution.
• Client Servicing
• Managing customer service operations for rendering and achieving
quality services; providing first line customer support by answering
queries & resolving their issues.
• Attending to customers at the front desk and addressing their queries &
assisting them to the concerned official departments. Strategizing
policies & procedures in the operating systems to achieve greater
customer delight.
• Ensuring maximum customer satisfaction by closely interacting with in-
house & potential guests to understand their requirements &
customizing products & services with optimum resource utilization.
• Organizing events, and parties at hotel, on customer request.
• Retaining guests and enhancing guest loyalty through introduction of
various schemes, food festivals or other retention programs.
• Business Development
• Implementing strategic plans in tune with the macro business plans,
thereby achieving profitability.
• Improving the company image through effective corporate Public
Relations and promotion activities.
• Planning & implementing infrastructure/facilities, renovation,
development & expansion in hotels.
• Sustaining profitable operations through focus on budget, cost analysis
& cost optimization.
Additional Skills:
• Completed the basic course in Parasailing from Dehradun.
• Accolades:
• Represented college in National Squash Championship (Under-14) for
North Zone.

6. • Functioned as an active member of college Cricket, Football, Hockey and
Athletics teams.
• Bagged Silver medal (100 Meters Relay) in District Athletics, Dehradun,
2000.
• Participated in white water rafting expedition to Zanskar (Leh).
Negotiated a Grade 4+ river.
Personal Details:
Nationality: Indian
Date of Birth: Oct. 5, 1983
Sex: Male
Currently residing in: India

7. • Functioned as an active member of college Cricket, Football, Hockey and
Athletics teams.
• Bagged Silver medal (100 Meters Relay) in District Athletics, Dehradun,
2000.
• Participated in white water rafting expedition to Zanskar (Leh).
Negotiated a Grade 4+ river.
Personal Details:
Nationality: Indian
Date of Birth: Oct. 5, 1983
Sex: Male
Currently residing in: India