1. Islam Abo Elfadl
Email: islam.elfadl@gmail.com
Contact Details: +971567799655
+971563304442
Pressent Location: UAE, DUBAI
OBJECTIVE:
To hold a challenging opportunity through which I can utilize my skills and
qualifications in my field baring in mind to learn the most out of it through my
career along with the consultation of my diverse experiences, a dynamic,
young, aggressive and good team player is taking chance to be part of a team
that contributes towards the growth of the organization, job satisfaction and
conducive professional growth.
Skills & Capabilities:
A positive, strong leadership and optimize learning and potential to develop
effective personal and interpersonal skills. An ability to integrate and match
diversified functions amongst team. Ability to manage time, work cooperatively
to achieve, problem solving, decision making, effective excellent
communications. Excellent sales skills, Good Team player within a target-
driven environment, even under pressure.
Previous & Professional Experience:
Sales Executive, Customer Service 3/2014-till now in Etisalat Dubai. UAE
• Create Sales strategies based on market trends.
• Interact with the Director of Technology and Business development to
suggest new potential products to help boost sales.
• Pre-Sales meeting strategy.
• Sales Training to the team.
• Post-Sales supervision.
• Supervise sales team and guidance to achieve better results.
• Achieve yearly objectives in terms of sales figures
• Build a team within budget to help achieve the yearly objectives.

2. • Take care of key accounts and get new ones, e.g (government,
Corporate Groups, etc.).
• Understanding customers' diverse, specific business needs and applying
product knowledge to meet those needs.
• Ensuring quality of service by developing a thorough and detailed
knowledge of technical specifications and other features of employers'
systems and processes, and then documenting them.
• Identifying and developing new business through networking and
courtesy and follow-up calls.
• Create all necessary documentation and procedure from Sales to
Technical Handover.
Customer Service & P.R.O 1/2011-2/2013 in Arabian Center-Lamcy Plaza Dubai.UAE
• Dealing with customer inquiries by telephone, email, letter or face to
face.
• Ensuring that a customer's problem is brought to a satisfactory
conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
• Occasionally having to work in the company call center.
• Ensuring all telephone calls is answered within a 15 second time frame.
• Booking appointments for sales representatives to visit potential
customers.
• Using Word & Excel to write reports and create invoices.
• Maximizing every sales inquiry.
• P .r .o
Tour guide in all Egypt & Transportation–Operations & traffic manager in Sharm Voyage
1/2007-11/2010 Hurghada.redsea.Egypt

3. • Confer with clients to determine destination, mode of transportation,
appropriate travel dates, financial considerations, and accommodations
required for domestic and international travel.
• Contact potential clients from leads that have been provided.
• Provide client with area-specific travel information such as geographic
features, local customs, restaurants, special events, and points of
interest
• Impart domestic and international travel information to client, such as
passport, visa, and inoculation requirements, customs regulations, and
currency exchange rates
• Advise on weather conditions and necessary wardrobe.
• Consult published and online sources to analyze and evaluate times,
routings, fares, car rentals, accommodation ratings, and discount
programs
• Prepare tentative plans and suitable alternatives, answer client
objections, and close sale by obtaining client approval
• Compute costs of travel, accommodations, requested travel insurance
coverage, and package tours
• Use computerized reservation and ticketing systems to book
transportation and hotel reservations, and issue itineraries
• Print or request transportation carrier tickets or ticket less itineraries
with computer system or system link to travel carrier
• Collect deposits and payment for transportation and accommodations
from clients
• Confirm all reservations prior to travel.
• Customize individual travel packages to accommodate special needs.
• Design, arrange, and sell tours and group packages.
• Sell preferred supplier products.
• Visit travel areas and accommodations to judge their quality, or spend
time as tour guide to become familiar with well-traveled areas
• Serve as general resource for client, and research client problems and
resolve issues

4. • Attend training as directed by the branch manager
• Recommend, cross sell or promote other Interstate products and services
Receptionist in Titanic resort & Aqua park five stars Hurghada.redsea.Egypt 12/2005 – 12/2006
• Welcome and register guests and offer them services and room rates
• Handle guest check in and checkouts professionally and in a welcoming
and specialized manner
• Issue room key and forward instructions to Bell Person
• Make changes and confirm reservations by means of the Lodging
Management systems
• Keep records of room availability and guests’ accounts
• Post charges of food, room, liquor and telephone to system and manual
ledger
• Maintain the hotel’s high standard of service and hospitality
• Provide the maximum quality of service to the guests
• Verify that all updated reports have been run
• Date stamp, arrange, and track incoming mail
Sales Supervisor in (far7 jewelry,diamond and gold) Hurghada.redsea.Egypt 12/2003 – 11/2005
• Supervise the activities of assigned sales territories to meet and exceed
Yearly sub team goal.
• Assist sales representatives in developing long term and daily territory
Plans that optimize time and resources.
• Recruit, hire and train new inside sales representatives for openings
within assigned sub team; maintain pool of qualified candidates.
• Identify training and/or coaching needs and plan necessary steps to
achieve desired results.
• Ensure that all Inside Sales Representatives achieve the required level
of product knowledge necessary to promote assigned titles.
• Interpret and analyze team sales data to forecast and enhance sales
rep productivity.
• Create and foster a motivational work environment, which encourages
professional development, team collaboration and high performance.
• Complete all required reports regarding sales and sales campaigns,
market feedback and team territory management activities.
• Manage assigned team travel expense budget.
• Cover open territories by making sales calls to generate new business or
to close pending business, solicit market feedback and manuscript leads.
• Complete staff assessment and performance appraisal documents.

5. Summary of Qualifications
• More than ten years experience.
• Deep supervisory, training, coaching and mentoring experience.
• Excellent computer proficiency, including Microsoft Office software and
groupware.
• Strong communication skills.
• Remarkable ability to travel to sales meetings, conventions, and
customer visits.
• Uncommon ability to work beyond conventional business hours to
complete assignments as required.
• Sound ability to understand financial statements, sales forecasts,
production plans and to manage the same.
• Strong ability to make basic arithmetic calculations (addition,
subtraction, multiplication, and division) either manually or by
operating a calculator.
• Exceptionally self motivated and great ability to work on own initiative.
Thorough knowledge of telephone systems.
• Outstanding organizational skills.
• Excellent verbal and written communication skills.
• Flexible and uncommon ability to work with others as a team.
• Demonstrated positive leadership.
• Thorough knowledge of principles, techniques, and objectives of
Marketing, sales, and supervision.
Academic Qualification:
• 1999 high school or equivalent
• November 2003 bachelor degree in tourism &
hotels(guiding,mangment&leadership) from
High Institute for Tourism & Hotels (6th October city-sixth district)
Competencies:
• Arabic is the mother language
• English fluent more than 10 years practiced
• Italian fluent over 7 years practiced
• Russian good 3 years practiced plus some other languages ican
understand like(French, Poland)and talk it little
Personal Details:
Date of Birth: December 1, 1982
Nationality: Egyptian
Country of Origin: Egypt
Marital Status: Single

6. Passport: 3686197
Visa Status: Resident
Expiry : feb.2016
I declare that the above information is true and correct to the best of my
knowledge.
Islam Abo Elfadl
Applicant

7. Passport: 3686197
Visa Status: Resident
Expiry : feb.2016
I declare that the above information is true and correct to the best of my
knowledge.
Islam Abo Elfadl
Applicant