The document discusses Six Sigma, which is a quantitative quality control method used to improve business processes. It aims to reduce defects by measuring and analyzing processes to identify issues and opportunities for improvement. The key aspects covered are the DMAIC model of define, measure, analyze, improve, control; a focus on customers and data-driven decision making; process management; and creating a closed-loop system to continuously monitor performance and drive improvement.

1. SIX SIGMA- 6 σ

4. Continuous Improvement Statistical Process Control Process Management Design Of Experiments Creative thinking Voice of The customer Balanced scorecards Analysis of variance Process design or redesign Six Sigma Tools and methods

12. Customer, Market info Process Data Future Insights Strategic and Operational decisions RESULTS Closed-Loop System

13. X Inputs X X X Customers Y Products Y Profits Y The Business Process Model Upstream and downstream variables Organization/Process

20. If yield is.. DPMO is… Sigma is… 30.9 69.2 6,90,000 3,08,000 1.0 2.0 93.3 66,800 3.0 99.4 6,210 4.0 99.98 320 5.0 99.9997 3.4 6.0

22. Six sigma improvement and management strategies Process Improvement Process Management Process design Or redesign Six sigma strategies

27. The DMAIC model of Six Sigma Improvement DMAIC 2.Measure 5.Control 1.Define 3.Analyse 4.Improve

31. The Six Sigma Roadmap Identify core processes and key customers Expand and integrate The six sigma system Define Customer Requirements Measure Current Performance Prioritize, Analyze & Implement Improvements