SlideShare a Scribd company logo
Presented by:-
      Ritesh kumar singh
             Mba 2 sem
                  nd
What is Six Sigma?
•A sweeping culture change effort to position a company for
greater customer satisfaction, profitability and
competitiveness (developed by Motorola in the late 1970’s)
• A goal of near perfection in meeting customer
requirements
• A comprehensive and flexible system for achieving,
sustaining and maximizing business success; uniquely
driven by close understanding of customer needs,
disciplined use of facts, data, and statistical analysis, and
diligent attention to managing, improving and reinventing
business processes
Focus Of Six Sigma
The main focus of six sigma , like
 many other quality initiative , is on
 cost and waste reduction , yield
 improvement , capacity
 improvement ,and cycle time
 reduction .most leading companies
 continuously integrate the new
 method with the older successful
 method and discard what is not
Six Sigma
all process behave according
to a normal distribution
law .which is characterized by
its mean and its sigma where
99.74% of the data fall with in
the + or -3 sigma range . In
such case ,it is unlikely that
the customer ‘s specification
are being met.A six sigma
process is one where there
are six unit of standered
deviation between the
distribution mean and the
customer specifications.
Basic Steps Of Six Sigma
Six sigma process are quite similar to the quantity
 improvement process and quality control
 processes.
The implementation stresses leadership at the
 highest level of the company.
The implementation is then cascaded throughout
 every level of management , and clear
 responsibilities are understood .
There are five basic steps which are followed by
 six sigma process define, measure, analyse,
 improve and control.
Benefits of six sigma

Focus on customer expectation
Strong participation all workers within
 the company
Involvement in all company activity
A structure organisation
A change in company culture with
 regarding to how it seek to achive
 profit
Process of six sigma
Six Sigma Process…..
Define: Define who your customers
 are, and what their requirements are
 for your products and services – Their
 expectations. Define your team goals,
 project boundaries, what you will focus
 on and what you won’t. Define the
 process you are striving to improve by
 mapping the process.
Six Sigma Process…….
Measure: Eliminate guesswork and assumptions
 about what customers need and expect and how
 well processes are working. Collect data from
 many sources to determine speed in responding to
 customer requests, defect types and how
 frequently they occur, client feedback on how
 processes fit their needs, how clients rate us over
 time, etc. The data collection may suggest
 Charter revision.
Six Sigma Process…….
Analyze: Grounded in the context of the
 customer and competitive environment,
 analyze is used to organize data and look
 for process problems and opportunities.
 This step helps to identify gaps between
 current and goal performance, prioritize
 opportunities to improve, identify sources of
 variation and root causes of problems in the
 process.
Six Sigma Process……..
Control: Insure that the process
 improvements, once implemented, will
 “hold the gains” rather than revert to the
 same problems again. Various control
 tools such as statistical process control
 can be used. Other tools such as
 procedure documentation helps
 institutionalize the improvement.
Six Sigma Process…..
Design: Develop detailed design for
 new process. Determine and
 evaluate enabling elements. Create
 control and testing plan for new
 design. Use tools such as simulation,
 benchmarking, Quality Function
 Deployment (QFD), FMECA analysis,
 and cost/benefit analysis.
Six Sigma Process
Validate: Test detailed design with a
 pilot implementation. If successful,
 develop and execute a full-scale
 implementation. Tools in this step
 include: planning tools,
 flowcharts/other process management
 techniques, and work documentation.
Examples of ‘Six Sigma’ companies
6 sigma

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6 sigma

  • 1. Presented by:- Ritesh kumar singh Mba 2 sem nd
  • 2. What is Six Sigma? •A sweeping culture change effort to position a company for greater customer satisfaction, profitability and competitiveness (developed by Motorola in the late 1970’s) • A goal of near perfection in meeting customer requirements • A comprehensive and flexible system for achieving, sustaining and maximizing business success; uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving and reinventing business processes
  • 3. Focus Of Six Sigma The main focus of six sigma , like many other quality initiative , is on cost and waste reduction , yield improvement , capacity improvement ,and cycle time reduction .most leading companies continuously integrate the new method with the older successful method and discard what is not
  • 4. Six Sigma all process behave according to a normal distribution law .which is characterized by its mean and its sigma where 99.74% of the data fall with in the + or -3 sigma range . In such case ,it is unlikely that the customer ‘s specification are being met.A six sigma process is one where there are six unit of standered deviation between the distribution mean and the customer specifications.
  • 5. Basic Steps Of Six Sigma Six sigma process are quite similar to the quantity improvement process and quality control processes. The implementation stresses leadership at the highest level of the company. The implementation is then cascaded throughout every level of management , and clear responsibilities are understood . There are five basic steps which are followed by six sigma process define, measure, analyse, improve and control.
  • 6. Benefits of six sigma Focus on customer expectation Strong participation all workers within the company Involvement in all company activity A structure organisation A change in company culture with regarding to how it seek to achive profit
  • 8. Six Sigma Process….. Define: Define who your customers are, and what their requirements are for your products and services – Their expectations. Define your team goals, project boundaries, what you will focus on and what you won’t. Define the process you are striving to improve by mapping the process.
  • 9. Six Sigma Process……. Measure: Eliminate guesswork and assumptions about what customers need and expect and how well processes are working. Collect data from many sources to determine speed in responding to customer requests, defect types and how frequently they occur, client feedback on how processes fit their needs, how clients rate us over time, etc. The data collection may suggest Charter revision.
  • 10. Six Sigma Process……. Analyze: Grounded in the context of the customer and competitive environment, analyze is used to organize data and look for process problems and opportunities. This step helps to identify gaps between current and goal performance, prioritize opportunities to improve, identify sources of variation and root causes of problems in the process.
  • 11. Six Sigma Process…….. Control: Insure that the process improvements, once implemented, will “hold the gains” rather than revert to the same problems again. Various control tools such as statistical process control can be used. Other tools such as procedure documentation helps institutionalize the improvement.
  • 12. Six Sigma Process….. Design: Develop detailed design for new process. Determine and evaluate enabling elements. Create control and testing plan for new design. Use tools such as simulation, benchmarking, Quality Function Deployment (QFD), FMECA analysis, and cost/benefit analysis.
  • 13. Six Sigma Process Validate: Test detailed design with a pilot implementation. If successful, develop and execute a full-scale implementation. Tools in this step include: planning tools, flowcharts/other process management techniques, and work documentation.
  • 14. Examples of ‘Six Sigma’ companies

Editor's Notes

  1. Process Improvement
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