THEIR PHILOSOPHIES AND BELIEFS ANKUR 100903009 CSE – 2nd yr. 2CO1
Walter A. Shewhart “Father of Statistical Quality Control”. Authorized ‘Economic Control of Quality of Manufactured Product’. The two of the various pioneers of quality inspired from Shewhart W. Edwards Deming Joseph M. Juran These were the ones who took the message to JAPAN.
W. Edwards Deming (1900-1993)"It is not enough to just do your best or work hard. You must know what to work on.”
Arguably the most famous of all the Quality Gurus Born in 1900 Doctorate in mathematical physics in 1928 by Yale University. His approach to quality draws heavily on Shewharts concept of statistical process control.
“Father” of the Japanese post-war industrial revival Writer – The New Economics and Out of Crisis were the most well-known. Led by example - hard work, sincerity, decency, and personal responsibility.
• Sent by US govt. to Japan after WWII to advise on Japanese census.• Invited by JUSE .• Led Japan in the paradigm shift from producing cheap, shoddy imitations to producing innovative quality products• Global success of Toyota, Proctor & Gauble, Ritz, Harley-Davidson.• In 1960, PM (Nobosuke Kishi) awarded him Japan’s Second Order of the Sacred Treasure.
1. Create constancy of purpose for improvement of product and service.2. Adopt the new philosophy.3. Cease the dependence on mass inspection.4. End the practice of awarding business on price tag alone.5. Improve constantly and forever the system of production and service.6. Institute training.7. Institute leadership.
8. Drive out fear.9. Break down barriers between staff areas.10. Eliminate slogans, exhortations, and targets for the workforce.11. Eliminate numerical quotas.12. Remove barriers to pride of workmanship.13. Institute a vigorous program of education and retraining.14. Take action to accomplish the transformation.
Standard Company Deming’s CompanyQuality is expensive Quality leads to lower costsInspection is the key to Quality Inspection is too late. If workers can produce defect-free goods, eliminate inspectionDefects are caused by workers Most defects are caused by the systemRewarding the best performers and Most variation is caused by thepunishing the worst will lead to systems that judge, punish,…destroygreater productivity and creativity teamwork and the companyProfits are made by keeping revenue Profits are generated by loyalhigh and costs down customers
First American company to seek help from Deming In 1981, Ford’s sales falling. Division Quality Manager John A. Manoogion approached Deming Management actions are responsible for 85% of all problems First time Ford overcomes its rival General Manager(GM)
Joseph M. Juran (1900-2008)"Without a standard there is no logical basis for making a decision or taking action."
Born 1904 in the Braila, Romania, naturalised American Went to Japan in the early 50s Highly respected internationally, particularly in Japan Concerned with the wider aspects of management, beyond quality
1926, a pioneer at Bell Laboratories Statistical inspection department was one of the first of its kind 1937 chief of Western Electric’s Industrial Engineering office Focused on methods of quality improvement Six sigma is based on his fundamentals.
Juran’s two definitions of quality Definition of Quality 1 Definition of Quality 2Product features that meet customer Freedom from deficienciesneeds Higher quality enables companies to:Higher quality enables company to: Reduce error ratesIncrease customer satisfaction Reduce rework, wasteMake products salable Reduce field failures, warranty chargesMeet competition Reduce customer dissatisfactionIncrease market share Reduce inspection, testProvide sales income Shorten time to put new products onSecure premium prices the marketThe major effect is on sales. Increase yields, capacityUsually, higher quality costs more. Improve delivery performance Major effect is on costs. Usually, higher quality costs less
Quality Planning: Determine who the customers are. Determine the needs of the customers. Develop product features that respond to customer’s needs. Develop processes that are able to produce those product features. Quality Control: Evaluate actual Quality Performance. Compare actual performance to quality goals. Act on differences
Quality Improvement: Establish the infrastructure needed to secure annual quality improvement. Optimize the process in all possible ways. Identify specific needs for improvement – the improvement projects. Provide the resources, motivation, and training to teams.
Introduced by Juran. The Voice of the Customer (VOC) describes the spoken and unspoken true needs of the recipient of one’s goods or services. The customer can be both internal and external, and its voice cannot be overlooked.
Six Sigma breakthrough Created at Motorola in the 80’s Based on Juran’s fundamentals Juran’s fundamentals helped MOTOROLA to flourish in INDIA and rest of the world.
In many ways, Joseph M. Juran’s career in quality has paralleled that of W. Edwards Deming. Both worked at Western Electric’s Hawthorne plant in the 1920s. Both were instrumental in helping Japanese companies revive and drastically improve the quality of their products after World War II Both are widely recognized as pioneers—even gurus—of quality, Deming, Juran and other with each having core concepts philosophers at a and principles attributed to him. conference.
Both the ‘GURUS’ brought structured trainingcourses to this world—Dr. Deming in statisticalquality control, and Dr. Juran in managing forquality. They were trying to tell us that “ WE ARE HERE TO LEARN”