Six Sigma is a set of tools and techniques used to improve business processes and reduce errors. It uses statistical methods to identify and remove defects in processes. The goal of Six Sigma is to ensure that processes operate with no more than 3.4 defects per million opportunities. It has two main methodologies - DMAIC which improves existing processes and DMADV which designs new processes. Six Sigma aims to focus on customers, measure processes to identify problems, eliminate defects, involve stakeholders, and ensure flexibility to change.