This document provides a summary of the gurus of Total Quality Management, including: - Walter Shewhart who developed control chart theory and the PDSA cycle for continuous improvement. - William Edwards Deming who emphasized quality and developed the PDCA cycle and his famous 14 points for quality improvement. - Kaoru Ishikawa who developed tools like the Fishbone diagram and emphasized quality circles and internal customers. - Genichi Taguchi who developed methods using loss functions to incorporate costs, targets, and variation into quality management.

1. A PRESENTATION ON THE GURUS OF
TOTAL QUALITY MANAGEMENT
AKASH MOHAN
10-114

2. PARETO PRINCIPLE
• 80–20 rule
• Law of the vital few
• 80-20 rule is roughly followed by
a power law distribution (also
known as a Pareto distribution)

3. • This chart was showed the distribution of
global income to be very uneven, with the
richest 20% of the world's population
controlling 82.7% of the world's income.
Distribution of world GDP, 1989[8]
Quintile of population Income
Richest 20% 82.70%
Second 20% 11.75%
Third 20% 2.30%
Fourth 20% 1.85%
Poorest 20% 1.40%
PARETO’S PRINCIPLE APPLIED IN ECONOMICS

4. WALTER A.SHEWHART
• The Grandfather of Total Quality
Management
• Control chart theory
• PDSA cycle- Plan, Do, Study and Act.

5. WILLIAM EDWARDS DEMING
• PDCA- Plan-Do-Check-Act
• Importance of quality in Japan
• Deming’s 14 points primarily to
improve
• Quality
• Productivity
• Competitive position

6. KAORU ISHIKAWA
• User Friendly Quality Control
• Fishbone Cause and Effect Diagram -
Ishikawa diagram
• Implementation of Quality Circles
• Emphasised the Internal customer
• Shared Vision

7. FISHBONE DIAGRAM

8. GENICHI TAGUCHI
• Taguchi methods
• Loss function concept which
incorporates-
• Cost
• Target
• Variation

9. CONCLUSION
• Their contributions
• Distinct methodology
• Their immense impact on Total
Quality Management