The document outlines a seven-step process for effective problem solving in the workplace: 1) Identify the issues, 2) Understand everyone's interests, 3) List possible solutions, 4) Evaluate the options, 5) Select an option or options, 6) Document any agreements, and 7) Agree on contingencies, monitoring, and evaluation. It emphasizes understanding interests, brainstorming solutions, and being willing to slow down the process. While not always linear, following these steps can help solve problems and make organizations more "conflict-friendly" by addressing the root interests rather than rushing to a single solution.