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PROBLEM-SOLVING
Presented by
Ms. Florina G. Don-Santos
OUTLINE
I. Definition of Term
II. The Problem-Solving Process
III. Principles of Interpersonal Problem Solving
IV. Effective Problem Solving
DEFINITION OF TERM
WHAT IS A PROBLEM?
- It is a situation you want to change.
THE PROBLEM-SOLVING PROCESS
STAGE ONE Define the
Starting Issue(s)
Define the Problem Analyze the
Situation
Objectives:
1. To analyze the facts.
2. To define the problem
Understand the Issues
THE PROBLEM-SOLVING PROCESS
STAGE TWO
Generate Ideas
Make Decisions Evaluate Ideas
Objectives:
1. To generate ideas.
2. To evaluate ideas.
3. To decide on the best possible solution
Find Solutions
THE PROBLEM-SOLVING PROCESS
STAGE THREE
Analyze the Impact
Plan the Follow-through
Plan Your Action
Objectives:
1. To determine the impact on people and systems.
2. To build on action plan.
3. To decide on follow-through.
Plan Your Action
PRINCIPLES OF INTERPERSONAL
PROBLEM-SOLVING
1. Presenting yourself
• Eye Contact
• Good voice
2. I-talk
• Convey displeasure
• Unhappiness about the situation
3. The Mary Poppins Rule
“A spoonful of sugar helps the medicine go down”.
• Polite language
4. The Comic Parry (or keep it light)
• Use of humor and wit in problem situations
EFFECTIVE PROBLEM-SOLVING
• Left Brain
• Right Brain
EFFECTIVE PROBLEM-SOLVING
Left Brain
• Follows a logical pattern
• Is objective, rather than subjective
• Views time chronologically, minute by
minute, hour by hour
• Sees things as true or false, black or white
• Seeks the detail, sees the trees rather than
the forest
• Houses short-term memory
• Thinks critically, perhaps negatively, asks
“why?”.
EFFECTIVE PROBLEM-SOLVING
Right Brain
• Follows intuitive hunches
• Creates patterns, without following a step-
by-step process
• Is subjective, rather than objective
• Views time in a total sense – a lifetime,
career, project
• Sees the forest, rather than the trees
• Thinks positively, unconstrained by
preconceived ideas
• Asks “why not?”, breaks rules
PROBLEM-SOLVING
“HE WHO OWNS THE PROBLEM IS
THE SOLUTION”
Thank you!
PROBLEM-SOLVING
References
Levine, Marvin. Effective problem solving. Englewood Cliffs, New Jersey:
Prentice Hall, c 1988.
Quinlivan-Hall, David and Peter Renner. In search of solutions: sixty ways
to guide your problem-solving group. Vancouver, Canada: Training
Associates Limited, 1990.

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Problem solving

  • 2. OUTLINE I. Definition of Term II. The Problem-Solving Process III. Principles of Interpersonal Problem Solving IV. Effective Problem Solving
  • 3. DEFINITION OF TERM WHAT IS A PROBLEM? - It is a situation you want to change.
  • 4. THE PROBLEM-SOLVING PROCESS STAGE ONE Define the Starting Issue(s) Define the Problem Analyze the Situation Objectives: 1. To analyze the facts. 2. To define the problem Understand the Issues
  • 5. THE PROBLEM-SOLVING PROCESS STAGE TWO Generate Ideas Make Decisions Evaluate Ideas Objectives: 1. To generate ideas. 2. To evaluate ideas. 3. To decide on the best possible solution Find Solutions
  • 6. THE PROBLEM-SOLVING PROCESS STAGE THREE Analyze the Impact Plan the Follow-through Plan Your Action Objectives: 1. To determine the impact on people and systems. 2. To build on action plan. 3. To decide on follow-through. Plan Your Action
  • 7. PRINCIPLES OF INTERPERSONAL PROBLEM-SOLVING 1. Presenting yourself • Eye Contact • Good voice 2. I-talk • Convey displeasure • Unhappiness about the situation 3. The Mary Poppins Rule “A spoonful of sugar helps the medicine go down”. • Polite language 4. The Comic Parry (or keep it light) • Use of humor and wit in problem situations
  • 8. EFFECTIVE PROBLEM-SOLVING • Left Brain • Right Brain
  • 9. EFFECTIVE PROBLEM-SOLVING Left Brain • Follows a logical pattern • Is objective, rather than subjective • Views time chronologically, minute by minute, hour by hour • Sees things as true or false, black or white • Seeks the detail, sees the trees rather than the forest • Houses short-term memory • Thinks critically, perhaps negatively, asks “why?”.
  • 10. EFFECTIVE PROBLEM-SOLVING Right Brain • Follows intuitive hunches • Creates patterns, without following a step- by-step process • Is subjective, rather than objective • Views time in a total sense – a lifetime, career, project • Sees the forest, rather than the trees • Thinks positively, unconstrained by preconceived ideas • Asks “why not?”, breaks rules
  • 11. PROBLEM-SOLVING “HE WHO OWNS THE PROBLEM IS THE SOLUTION” Thank you!
  • 12. PROBLEM-SOLVING References Levine, Marvin. Effective problem solving. Englewood Cliffs, New Jersey: Prentice Hall, c 1988. Quinlivan-Hall, David and Peter Renner. In search of solutions: sixty ways to guide your problem-solving group. Vancouver, Canada: Training Associates Limited, 1990.