This document outlines the key points of a lecture on problem solving delivered by Prof. Eng Kimsan. It defines problem solving, discusses why it is important, and details the typical problem solving process. This includes steps like understanding the problem, brainstorming alternatives, evaluating options, implementing a solution, and assessing the results. It also addresses why problem solving can fail and provides strategies for accepting problems and improving one's problem solving ability, such as considering different perspectives and being willing to make mistakes. The document concludes by listing additional resources on problem solving techniques.

1. “Problem Solving”
Lectured by Prof. Eng Kimsan
Prepared by Srun Monyneath

2. I. Learning Objectives
II. Introduction
III. Why problem-solving is important?
IV. Problem-Solving Process
V. Why does problem-solving fail?
VI. Conclusion
VII.Video

3.  To be prepared to accept the problem in order to accurately
understand and solve the problem.
 To help you know how to take the first step in solving a
problem
 To clarify and define the problem
 To understand the usefulness of collaboration problem solving
and decision making
 To utilize creativity in the problem solving/decision making
process
 To plan, practice, and problem solve with making decisions
through watching video, case studies, and group discussions.

4. What is Problem-solving?
 Anytime actual performance does not match expectations
 Problem solving forms part of thinking.
 Considered the most complex of all intellectual functions
 It is a part of the larger problem process that includes problem
finding and problem shaping.

5.  It enables us to analyze problems, identify problem severity
and assess the impact of alternative solutions.
 Workplace training designed to develop problem solving skills
helps employees to work more efficiently with co-workers,
customers, partners and vendors.
 It helps the workers as well as the company grow in a smooth
and positive way.

6. Accept the Problem
Step 1: What is the Problem?
Step 2: What are the Alternatives?
Step 3: What are the Advantages and Disadvantages
of
Each Alternative?
Step 4: What is the Solution?
Step 5: How Well Is the Solution Working?

7. Strategies to find the motivation and commitment to prepare
you to enter problem-solving process:
1. List the benefits
2. Formalize your acceptance
3. Accept responsibility for your life
4. Creates a “worst-case” scenario
5. Identify what’s holding you back

8.  What do I know about the situation?
 What results am I aiming for in this situation?
 How can I define the problem?
 View the problem from different perspectives
 Identify component problems
 State the problem clearly and specifically

9. What are the boundaries of the problem situation?
What alternatives are possible within these
boundaries?
 Discuss the problem with other people
 Brainstorm ideas: use mind mapping, SWOT..
 Change your location

10. Individual Brainstorming:
1. Develop fewer ideas
but take each idea
further
2. Risky for individuals.
Valuable but strange
suggestion
Group Brainstorming:
1.Best for generating
many ideas, but time
consuming
2.Needs formal rules
3.Are usually an
enjoyable experience.

11. What are the advantages of each alternative?
What are the disadvantage of each alternative?
What additional information do I need to evaluate
each alternatives?

12. Which alternative(s) will I pursue?
 Evaluate and compare alternatives.
 Combine alternatives.
 Try out each alternative in your imagination
What steps can I take to act on the alternative(s)
chosen?

13. Look for the consequences
What is my evaluation?
 Compare the results with the goals.
 Get other perspectives.
What adjustment are necessary?

14.  There are numerous attitudes of a person that lead to failure
of problem-solving:

15. Without following your curiosity, using your
imagination, making mistakes, creating value, doing
things differently and most importantly
perseverance; think what problems would still
require solutions.

16. http://www.mindtools.com/pages/article/newTMC_00.htm
http://www.wikihow.com/Solve-a-Problem
http://www.mediate.com/articles/thicks.cfm
http://www.dol.gov/odep/topics/youth/softskills/Problem.pdf
http://www.slideshare.net/VijayKrKhurana/creative-problem-solving-
15904299

18. Video Link:
https://www.youtube.com/watch?v=6SVUo2dGcUk