The document outlines two processes - problem solving and decision making. For problem solving, it recommends defining the problem clearly, considering if it is a symptom of a larger issue. It advises starting with simple solutions, brainstorming all possible solutions, and implementing and monitoring progress of the chosen solution. For decision making, it lists seven steps - identifying the decision, gathering relevant information, identifying alternatives, weighing evidence, choosing an alternative, taking action, and reviewing the decision and consequences. It also provides some points to remember about decision making - that decisions can change, there are rarely completely right or wrong choices, and the outcome is not fully within one's control.

1. Problem Solving &
Decision Making
trainerajith@yahoo.com

3. PROBLEM SOLVING PROCESS
Define the problem
Consider these:
Is this the real problem, or merely a symptom of a larger one?
If this is an old problem, what's wrong with the previous solution?
Does it need an immediate solution, or can it wait?
Is it likely to go away by itself?
Can I risk ignoring it?

4. PROBLEM SOLVING PROCESS
Start from the simple solutions
Brainstorm all possible solutions
Use the street-smart approach

5. Implement the solution
Monitor progress
Review and learn from your experience
PROBLEM SOLVING PROCESS

7. SEVEN STEPS IN DECISION-MAKING
1: Identify the decision to be made
2: Gather relevant information
3: Identify alternatives
4: Weigh evidence
5: Choose among alternatives
6: Take action
7: Review decision and consequences

8. DECISION MAKING - POINTS TO REMEMBER
1. Decisions are tentative; you can change your mind.
2. There is probably no one right choice;
and few decisions are totally wrong.
3. Deciding is a process, not one-time event.
4. There’s a big difference between
decision and outcome.
The decision is within your control,
but the outcome is not.

9. You don't drown by falling in the water;
You drown by staying there…