This document discusses rapport building. It defines rapport as a harmonious understanding between people based on trust that enables easier communication. It notes that rapport involves having things in common which makes communication more effective. The document presents a diagram showing that effective rapport involves elements like being honest, professional, positive, polite, and specific. It provides steps for building rapport, like matching the other person's physiology, voice, and breathing patterns. Tips for building rapport include listening well, using humor, showing empathy, and discussing safe initial topics. The purpose of rapport is to allow asking questions, having others follow your lead, attract customers and close sales, and conduct productive open conversations.

1. RAPPORT BUILDING
Course: Advanced Communication Skills
Student Name: Rehan Butt (20203009-014)
Course Instructor: Mam Anib Shabbir
Department: BS English 5th Semester

2. Content Page
Rapport Building
01
02
03
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Rapport Diagram
Steps for Rapport
Tips for Rapport
Purpose of Rapport

3. Rapport Building
Dictionary (Oxford American) defines
rapport as a harmonious and
understanding relationship between
people that is based on trust.
Rapport is a state of harmonious
understanding with another individual
or group that enables advanced and
easier communication.
In other words rapport is getting on well with another person, or group of people, by having things in common;
this makes the communication process easier and usually more effective.

4. Rapport Diagram
Others
Elements of
Communication
Physiology – 55%
Voice – 38%
Words – 7%
You
Effective Rapport
Be Honest
Be Professional
Be Positive
Be Polite
Be Specific

5. Steps for Rapport Building
Match the
Person’s
Physiology
Match the
Person’s
Voice
Match
Breathing
Patterns
Type or Size
of
Information
Common
Experiences
or Interests
Powerful
Rapport

6. Tips for Rapport Building
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3
4
1 Listen to what the
other person is
saying, look for
same experiences…
Try to inject an
element of humor…
Show some
empathy…
Use non-threatening
and ‘safe topics’ for
initial small talk…

7. Purpose of Rapport
01
Allows you to ask questions…
02
Others to follow your lead…
03
Attract customers & close sales…
04
Conduct productive and open
conversations…

8. THANK YOU
Any Questions?