The document discusses listening skills and their importance. It defines listening as the ability to understand messages from speakers through both verbal and non-verbal communication. There are different types of listening, including comprehension, evaluative, empathetic, and appreciative listening. Factors like the speaker, message, listener, and environment can influence effective listening. Active listening skills are important and involve focusing on the speaker, understanding their perspective, and minimizing personal biases. Preparation, attending to the speaker, following their message, and reflecting are key listening skills people can develop to improve how they listen.

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Listening
Nama : Faeqal Hafidh Muhammad Asfian
NPM : 4520210085
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2. What is Listening?
Listening is an ability to listen to others, It could influence
person’s ability to fully and accurately appreciate the
message others are trying to communicate.

3. Why is it Important to learn the skill
of “Listening”
People who can’t listen well can’t relate,
Listening becomes important when it comes
to interpersonal skill. The ability to listen,
relate, and to fully understand what the other
person wish to communicate
It also Involves interpreting what has been
heard, and searching for the full and accurate
understanding of the meaning of one’s
message.
Listening is
Core Competence

4. Poor listening can be the
source of many damaging
misunderstandings.

5. Type of
Listening by
Hargie ( 1994 )
It involves listening for facts, ideas and themes that may
be of future use.
Comprehension listening
01
Listening is the kind of listening we engage in when
trying to assess the merits of another’s argument,
especially where the argument is intended to persuade.
Evaluative listening
02
Involves us in attending to and understanding the
thoughts, beliefs and feelings of the speaker, and in
communicating this understanding to the speaker.
Emphatic listening
03
It’s the kind of listening we engage in for pleasure.
Appreciative listening
04

6. Factors influencing our ability to listen effectively
Speaker
Message
Listener
Environment
Who the speaker is can affect how the message
is interpreted. Speech rate can also affect
listening. Emotionality can be an important
barrier to effective listening.
Background knowledge. The amount of detail,
Significance and order of presentation.
Premature formulation of response. Motivation
can influence how well we will attend to what
the speaker has to say. Physical condition is
another factor that can influence how well we
attend. Linguistic aptitude.
The environment is a variable which intervenes
between the speaker and the listener in a way that
can influence the quality of the message which the
listener receives. Auditory noise. Other noise.
S
M
L
E

7. Active
Listening
it involves the search for a full and accurate
understanding of the meaning of another’s
verbal and non-verbal messages.
How to develop the skill of Active Listening?
Help speakers ‘tell their stories’ to the
best of their ability;
Keep our attention focused on the
speaker’s message;
Help us give appropriate weight to what
the speaker says;
Assist us in organizing the information
we receive so that we can make
Sense of even complex or badly
structured messages;
Minimize the problems of personal bias.

8. Listening
skills
constitute the core listening skills.
Attending
Empathy
Listening
which refers to the way listeners
orient themselves to speakers, both
physically and psychologically
which involves receiving and
understanding the verbal and non-
verbal messages transmitted by
speakers
which involves listeners
understanding messages from within
the speakers’ frames of reference and
communicating this to them
Probing
Which involves encouraging and
prompting speakers to talk about
themselves and to define their
concern in more concrete and
specific terms.

9. Listening Skill
Listening skills will be discussed in this chapter under four
headings. The first is preparation, and the following three
are those labelled by Bolton as attending, following and
reflecting.
Bolton ( 1986 )
Personal skills

10. The kind of preparation we can
engage in involves:
Kind of Preparation
 Arranging important listening tasks for a time
when we are least likely to be stressed or
fatigued, or eating a light meal and avoiding
alcohol immediately prior to an important
meeting.
 Increasing receptivity by making a conscious
effort to temporarily put aside preoccupying
concerns, such as a recent row with a boss or
the need to book a holiday flight as quickly as
possible.
 Arranging an environment which contains as
few distractions as possible, thereby
encouraging all parties to concentrate on
communicating.
 Reviewing background material, such as
notes and reports, or issues to be discussed.
Preparation

11. Egan offers the mnemonic SOLER as an aid to
remembering ways in which we can project a sense of presence.
S
Face the
speaker
Squarely.
O
Adopt an
Open
posture.
L
Lean the
upper part
of your
body
towards
the
speaker.
E
Maintain
good
Eye
contact.
R
Try to be
relatively
Relaxed

12. DEVELOPING ATTENDING SKILLS
The first step involves
observing what others
do, and thinking about
what they could do
differently to listen more
effectively.
The second step involves
using these observation
skills to monitor and
assess how you listen
and to identify what you
could do differently to
improve your listening
skills.
The third step involves
experimenting with
new behaviours, taking
action to improve the
way you listen and
monitoring the effect
this has.
A three-step process can help you
develop many of the listening skills
referred to in this chapter.

13. Listening Skill
Following
Which include keeping the focus of
attention on what speakers have to say
and encouraging them to tell their story
of listening and can gently seek out more
information to help promote a better
understanding of the speaker’s message
by using door openers, minimal prompts,
accents, statements, questions, attentive
silences and a number of special
concentration techniques.
Important

14. DOOR OPENERS
One
A description of the other person’s body language,
Two
An invitation to talk or continue talking,
Four
Attending – engaging in the attending behaviours
already discussed,especially eye contact and a
positive involvement that demonstrates the
listener’s interest in and concern for the other
person.
Three
Silence – not rushing the other person but
giving them time to decide.
Careful attention to non-verbal clues can often signal
when somebody is pre occupied or worried and may want
to talk.

15. Effective response,
is when the listener
restates the feeling
and/or content of
what the speaker
has communicated
and does so in a
way that
demonstrates
understanding and
acceptance.
Summary
Which provide us with the opportunity to
check out our understanding and
communicate this to speakers and to help
speakers clarify their own thoughts.
R e f l e c t i n g

16. THANK YOU