This document discusses communication skills and effective listening. It covers the skills of an effective communicator including presentation, writing, networking, body language, negotiation, debating, leadership, and cross-platform communication. It also discusses the importance of listening skills, characteristics of listening, steps to effective listening, and the process of listening including hear, clarify, interpret, and respond. The overall message is that communication and listening skills are important for being an effective communicator.
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Effective Communication, Key Strategies for Improving Your Interpersonal SkillsMithunakumarD2
In today's interconnected world, effective communication is essential for success in both personal and professional relationships. Whether you're engaging in a conversation with a colleague, presenting your ideas to a group, or building meaningful connections with others, mastering the art of interpersonal skills can greatly enhance your communication abilities. This guide will provide you with key strategies to improve your interpersonal skills, enabling you to connect with others on a deeper level and convey your thoughts and ideas with clarity and impact
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Effective Communication, Key Strategies for Improving Your Interpersonal SkillsMithunakumarD2
In today's interconnected world, effective communication is essential for success in both personal and professional relationships. Whether you're engaging in a conversation with a colleague, presenting your ideas to a group, or building meaningful connections with others, mastering the art of interpersonal skills can greatly enhance your communication abilities. This guide will provide you with key strategies to improve your interpersonal skills, enabling you to connect with others on a deeper level and convey your thoughts and ideas with clarity and impact
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
A chapter on listening skills from the textbook, Communication Skills, developed by the Language Communication for Development Department at the Bunda College of Agriculture, University of Malawi.
A chapter on listening skills from the textbook, Communication Skills, developed by the Language Communication for Development Department at the Bunda College of Agriculture, University of Malawi.
Communication skills are the ability to convey or share ideas and feelings effectively. They are essential for success in both personal and professional life.
There are many different aspects of communication skills, including:
Verbal communication: This is the ability to speak clearly and concisely. It also includes the ability to listen effectively and to ask clarifying questions.
Nonverbal communication: This includes body language, eye contact, and facial expressions. Nonverbal communication can often be just as important as verbal communication.
Written communication: This includes the ability to write clearly and concisely. It also includes the ability to proofread and edit your work.
Interpersonal communication: This is the ability to communicate effectively with others. It includes the ability to build relationships, to resolve conflicts, and to work collaboratively.
Communication skills are essential for success in both personal and professional life. They can help you to:
Build relationships: Communication skills can help you to build relationships with others. When you are able to communicate effectively, you are more likely to be able to connect with others and to build rapport.
Solve problems: Communication skills can help you to solve problems. When you are able to communicate effectively, you are more likely to be able to understand the problem, to gather information, and to come up with a solution.
Be more persuasive: Communication skills can help you to be more persuasive. When you are able to communicate effectively, you are more likely to be able to influence others and to get them to see your point of view.
There are many different ways to improve your communication skills. Some tips include:
Practice: The more you practice communicating, the better you will become at it.
Get feedback: Ask for feedback from others on your communication skills. This can help you to identify areas where you can improve.
Take a class: There are many different classes available that can help you to improve your communication skills.
Read books and articles: There are many books and articles available that can provide tips on how to improve your communication skills.
This presentation provides basics of communication skills, both verbal and non-verbal, body language, how to handle questions and answers and other tips and techniques.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
A chapter on listening skills from the textbook, Communication Skills, developed by the Language Communication for Development Department at the Bunda College of Agriculture, University of Malawi.
A chapter on listening skills from the textbook, Communication Skills, developed by the Language Communication for Development Department at the Bunda College of Agriculture, University of Malawi.
Communication skills are the ability to convey or share ideas and feelings effectively. They are essential for success in both personal and professional life.
There are many different aspects of communication skills, including:
Verbal communication: This is the ability to speak clearly and concisely. It also includes the ability to listen effectively and to ask clarifying questions.
Nonverbal communication: This includes body language, eye contact, and facial expressions. Nonverbal communication can often be just as important as verbal communication.
Written communication: This includes the ability to write clearly and concisely. It also includes the ability to proofread and edit your work.
Interpersonal communication: This is the ability to communicate effectively with others. It includes the ability to build relationships, to resolve conflicts, and to work collaboratively.
Communication skills are essential for success in both personal and professional life. They can help you to:
Build relationships: Communication skills can help you to build relationships with others. When you are able to communicate effectively, you are more likely to be able to connect with others and to build rapport.
Solve problems: Communication skills can help you to solve problems. When you are able to communicate effectively, you are more likely to be able to understand the problem, to gather information, and to come up with a solution.
Be more persuasive: Communication skills can help you to be more persuasive. When you are able to communicate effectively, you are more likely to be able to influence others and to get them to see your point of view.
There are many different ways to improve your communication skills. Some tips include:
Practice: The more you practice communicating, the better you will become at it.
Get feedback: Ask for feedback from others on your communication skills. This can help you to identify areas where you can improve.
Take a class: There are many different classes available that can help you to improve your communication skills.
Read books and articles: There are many books and articles available that can provide tips on how to improve your communication skills.
This presentation provides basics of communication skills, both verbal and non-verbal, body language, how to handle questions and answers and other tips and techniques.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Thesis Statement for students diagnonsed withADHD.ppt
Listening Skills.ppt
1. • Introduction to Communication & Skills
• Skills of an Effective Communicator
• Principles of Communication
Dr. Gaurav Thakarar
MA, M. Phil., Ph. D. (English)
P P Savani University, Surat,
Gujarat, India
who said what to whom with what effect…
Introduction to
Communication Skills
5. Conversation
…friendly conversation with your employees can build/
strengthen trust and expose issues before they become
serious…
…an mild bit of small talk with a stranger can turn into a
sales opportunity…
Skills of an Effective Communicator
6. Presentation
…presentation makes an ordinary product look
extraordinary and vice versa…
…a good presenter sells better, makes an impact, and
communicates clearly…
Skills of an Effective Communicator
7. Writing
…you need to learn to be direct and concise in
written forms…
…it is important that you communicate your ideas
clearly in this medium, with minimal opportunities
for misinterpretation…
Skills of an Effective Communicator
8. Networking
…social media might be a great platform to connect
with people, but do not ignore the power of live
events…
…there is something about meeting people in person,
shaking hands, and exchanging business cards…
Skills of an Effective Communicator
9. Body Language
…93% of communication is nonverbal, so mastering your body language
presentation is a must; it includes all of the things we do without saying a
word…
…having a strong presence whether on stage or in everyday life could be
the difference between getting or losing that big contract…
Skills of an Effective Communicator
10. Negotiation Skills
…the better you are at negotiating, the more successful your business will be…
…negotiating effectively is not only just using the right words; it employs timing,
a knowledge of the right facts and the ability to remain confident throughout the
process…
Skills of an Effective Communicator
11. Debating
… a healthy discussion of two or more alternative options in a productive,
respectful setting…
…whether you're dealing with investors, partners or employees, can help you
elucidate your ideas with greater strength and clarity…
Skills of an Effective Communicator
12. Leadership
…from a communications perspective, the biggest responsibilities are instilling confidence,
trust and passion in your team…
…inspiring people through everyday messages, public and private, and retaining your
poise as a leader throughout those situations is key to achieving and maintaining a
powerful image…
Skills of an Effective Communicator
13. Cross-platforming
…phone calls, texts, emails, video chats, instant messages and other
mediums are all commonplace, and there is a need to know which are
appropriate for which situation/ context…
…Choosing the right medium and implementing it properly …
Skills of an Effective Communicator
15. Listening: as a communication skill
Listening is one of the most important communication skills
We probably spend more time using our Listening Skills than
any other kind of skill
Like other skills, Listening takes practice
Real Listening is an active process
Listening requires attention
16. Characteristics of Listening
L = Look interested
I = Involve yourself by responding
S = Stay on target
T = Test your understanding
E = Evaluate the message
N = Neutralize your feelings
17. 10 Steps to Effective Listening
Step 1: Face the speaker and maintain eye contact.
Step 2: Be attentive, but relaxed.
Step 3: Keep an open mind.
Step 4: Listen to the words and try to picture what the speaker is saying.
Step 5: Don’t interrupt and don’t impose your “solutions.”
Step 6: Wait for the speaker to pause to ask clarifying questions.
Step 7: Ask questions only to ensure understanding.
Step 8: Try to feel what the speaker is feeling.
Step 9: Give the speaker regular feedback.
Step 10: Pay attention to what isn’t said—to nonverbal cues.
18. The Process of Listening
can be categorized into 4 main areas
Hear
Clarify
Interpret
Respond
19. Hear
To listen actively and effectively, one must be a good hearer. Hearing involves picking up
the sounds of the speaker by performing these actions:
Allow the other person to talk.
Avoid interruptions.
Clear one's mind of distractions.
Encourage the speaker to elaborate on what is being said through verbal and
nonverbal cues.
Focus on the speaker; e.g., maintain eye contact.
Listen to what is said and not how it is said.
Model the speaker's physical behavior to encourage further talking.
Observe nonverbal behavior as well as what is said.
Recognize that hearing is a psychological and physiological process.
Use open-ended questions to encourage the speaker to continue talking.
20. Clarify
Often, what is said is not completely or accurately heard. Although the speaker has the responsibility to ensure
that what he or she said is understood, the reality is that the listener must make some effort, too. Here are
some steps to help clarify what was said:
Ask open-end questions to probe for further detail.
Avoid asking leading questions to get the desired comment or response.
Avoid coming to conclusions before the speaker finishes.
Be cognizant of the speaker's choice and application of words.
Encourage feedback through questioning.
Keep all of your questions pertinent to the topic.
Look for synchronicity between what was said and body language.
Maintain two-way communication.
Paraphrase what was said and verify for accuracy.
Try to separate assumptions from facts and data.
21. Interpret
After clarifying what the speaker said, be ready to interpret the message. Interpretation
requires ascertaining not only the credibility behind what the speaker said but also an
understanding of what was said. Here are some steps for interpreting a speaker's remarks:
Avoid taking what the speaker says at face value by looking at feelings as well as body
language.
Communicate your interpretation and verify its accuracy.
Concentrate on facts and data, not perceptions.
Distinguish between assumptions, and facts and data.
Identify the main ideas.
Pay attention to nonverbal communications to determine sincerity about what is said.
22. Respond
Sometimes we have to respond to what the speaker says. Of the four steps, this one is
optional. Any response will have a physiological, emotional, and psychological aspect to it.
Here are some steps to respond effectively:
Be sincere.
Conduct follow-up, if necessary, on any resulting request by the instructor or the speaker.
Demonstrate a physiological (e.g., body language) and psychological response.
Exhibit empathy rather than sympathy.
Exhibit verbal and nonverbal cues that build bridges rather than walls between the
project manager and the speaker.
Seek feedback on your response.
23.
24. Summary
Spend more time listening, and less time
talking.
Find interest in the other person.
A Good listener keeps the communication
path open.
Read between the lines, a message has both
content (words) and feelings.
Take notes, we think faster than we talk.
Assume the proper stance, assuming the
stance of an attentive listener can actually
improve listening.
Beware of your filters, people have different
filters based on their cultures, upbringing
and genders. Men and women often have
different kinds of filters that can cause
listening problems.
1 minute
Because the reality is that in engineering, effective communication will be crucial to your success. And that realization many engineers face as they begin their careers.
In fact, there is a saying that, “In engineering, you’ll only go as far as your communications skills will take you.”
And a recent survey conducted by ASME confirmed that. The respondents indicated that communications skills are crucial for success