Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
·Final ProjectNow its your turn! Below is all the information.docxtawnyataylor528
·
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
1.
Training Needs Assessment
(refer to part 1 of Week 2 assignment "DST Systems" for assessment template)
2.
Powerpoint
covering information provided and your own research, 10 slide minimum, bullet format
3.
700 word APA formatted paper
summarizing how this training will be effective and how it should be evaluated.
All three files must be submitted as attachments...three total.
(VERY IMPORTANT: READ MY WEEK 7 POST WITH MORE INFO AND TIPS ABOUT THIS PROJECT!!)
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex proces.
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
·Final ProjectNow its your turn! Below is all the information.docxtawnyataylor528
·
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
1.
Training Needs Assessment
(refer to part 1 of Week 2 assignment "DST Systems" for assessment template)
2.
Powerpoint
covering information provided and your own research, 10 slide minimum, bullet format
3.
700 word APA formatted paper
summarizing how this training will be effective and how it should be evaluated.
All three files must be submitted as attachments...three total.
(VERY IMPORTANT: READ MY WEEK 7 POST WITH MORE INFO AND TIPS ABOUT THIS PROJECT!!)
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex proces.
Essay on Communication Skills
Essay about Communication
Essay about My Communication Skills
Human Communication Essay example
Communication Theories Essay
Now its your turn! Below is all the information given on a traini.docxhenrymartin15260
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 500 word paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communication my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true me.
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
ow its your turn! Below is all the information given on a trainin.docxalfred4lewis58146
ow it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 700 word minimum paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels. In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot .
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Now its your turn! Below is all the information given on a traini.docxhenrymartin15260
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 500 word paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communication my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true me.
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
ow its your turn! Below is all the information given on a trainin.docxalfred4lewis58146
ow it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 700 word minimum paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels. In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot .
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India Essays
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Essay The Impact of the Vietnam War
Essay on The Vietnam War
The Vietnam War Essay
Essay on The Vietnam War
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Business Management Essays
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Essay On Internship
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Self Introduction Essay
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Watergate Scandal
Watergate Essay
The Watergate Scandal Essay
The Watergate Scandal Essay
Essay on The Watergate Scandal
Watergate Scandal Essay
The Watergate Scandal
Watergate Scandal Summary
The Watergate Scandal Essay
The Watergate Scandal Essay
The Watergate Scandal Essay examples
Watergate Scandal Essay
Watergate Paper
Watergate Scandal
Medical Ethics Case Study Essay
Medical Ethics Essay
Essay on What is Medical Ethics?
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Medical Ethical Principles
Patient-Physician Contract
Medical Ethicism
Medical Ethics
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Thanksgiving Essay
Happy Thanksgiving Essay
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Essay On Thanksgiving
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Thankful For Thanksgiving
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Essay Communication Skills
1. Essay about My Communication Skills
My Communication Skills Improving my communication skills has been a work in progress
starting back in the early years of my life. I have always been my own worse critic. Usually beating
myself down through interpersonal communication. Now as an adult I have made great improvements
but still have trouble dealing with perception and self–image. Not being raised in an environment of
positive reinforcement and poor communication in the workplace I have made it a point to change
that trait in my own family and professional environment....show more content...
My goals for improving self–image are first to make the steps to be the person I want to be.
Whether it is through exercise or education myself to build up my intellectual strength. Making a
self–image inventory, noting those things that I like about myself. The make a list of the negative
traits that I want to improve. Changing my focus from negative to positive should help me avoid
being depressed. The best thing I can do I recognize my shortcomings but don't dwell on them. A
key characteristic in dire need of improvement would be my perception. I was raised in an
environment where stereotypes and first impressions were the norm. Expecting certain actions
from people based on what I've heard or seen in the past, not being empathetic in my views. In
circumstances like UOP, if a student does not interact or participate at the same level as myself,
they would be interpreted as being a procrastinator. I certainly have issues with trust, usually taking
a cautious approach to the team atmosphere in fear of not meeting the courses expectations. In the
last few classes I have posted questions and asked for feedback on peoples expectations in hopes that
I can be more
Get more content on HelpWriting.net
2. Communication Skills
Module: Interpersonal Skills
Student: Indiyana Saad
Tutor: Pauline Pearsons
Assessment name: interpersonal communication skills
Term: 1
Year: 2008
Assessment: 1
Assessment Type: Essay
Word Count: 1929
Date due 21/04/2008
Details of Assessment
Discuss the following statement in the light of the theory covered in this module:
Communication is not an easy process. It involves verbal and non–verbal attempts to assist the other
person to understand what we are trying to communicate. Yet it often fails.
Introduction
Everyone communicates, everyday, in a different situations, and places; be it at home, work, and
college. This communication takes many forms and styles, has elements and processes. Likewise,
interpersonal communication is useful...show more content...
More to the point, the communication takes place within a context that applies great influence on
what people say and how they say it. DeVito (1991) declared, 'People would not communicate at an
important job interview in same way they would talk with a friend or family member' (p.22).
Although the communication process may seem simple, it in essence is not. Certain barriers present
themselves throughout the process. Those barriers are factors that have a negative impact on the
communication process. Some common barriers include the use of an inappropriate medium
(channel); language that becomes a problem when the sender and receiver do not have a similar
vocabulary level (Walton and Jeffery, 1995, p.5). In other words using unclear terms that conflict
with body language, and technical jargon, will leads to failure and the receiver will fall short to
understand readily the purpose of the message. However, poor listening skills or when the receiver
is interrupted by noise or distractions, as well as personal bias or individual thoughts and feelings
that based on experiences, background, cultural or sociological factors that leads to changes in
sending and receiving information. As well as communication, styles between cultures can interfere
with communication. Again, the environments in which people send or receive messages influence
how effective the communication is. Being a good communicator is vital in helping people
increasing effectiveness when working
4. Essay on Communication Skills
On the basis of your observation discuss, with reference to communication theories, the degree to
which the people involved demonstrated effective communication skills. Compare and contrast also
the usefulness of the selected theories for analyzing the event.
''I couldn't help it'
DarylI am upset. Somebody told my boss I have a part–time job.
SmithAnd he doesn't like that ?
DarylNo, he doesn't. He thinks that I am too tired to work.
SmithI am sorry. I have to admit I told him.
DarylYou told him ? Why ?
SmithI couldn't help it. He asked me point–blank. (http://www.englishdaily626.com
/conversation.php)
Every single one has its ability to communicate with one another, communication skills...show more
content...
(communication. Office of superintendent of Public instruction. Retrieved on March 14.)
Communication is the articulation of sending a message, through different media whether it be
verbal or nonverbal, as long as a being transmits a though provoking idea, gesture, action, etc. (media.
Online Etymology dictionary. Retrieved on March 14, 2008)
Communication is central to all of these worlds (that we build together), not in the sense of control,
which positivist ontology naturally favors, but in the sense of dialoguing an ongoing process that
respects the autonomy of different reality constructions, enables each participant to interrogate his or
her history and grow beyond it. Dialogue probably is the most noble form of human interaction, and
communication scholars should be the first to appreciate its outstanding human qualities.
(Krippendorff, 1989, p. 94)
Communication scholars have intensified their interest in theories of dialogue during the past 20
years, finding and creating applications in interpersonal, organizational, intercultural, rhetorical,
media, community, and performance settings (see, e.g., the earlier collections of essays we edited
on the theory and practice of dialogue–Anderson, Baxter, & Cissna, 2004; Anderson, Cissna, &
Arnett, 1994; Cissna, 2000).
From the first conversation, we can assume that Daryl expressed his feeling through the
conversation, he used decent words to express his
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5. Communication Skills Essay
Communication Skills
Communication skills are all around us, from the day we are born until the rest of our lives. How
many times have you seen communication skills required for a job in the classifieds and wonder
what it actually means. A communication skill is some type of skill used incommunication, From
talking, body language to even listening. Many things can effect the way one can convey his or her
communication skills to others. All of these skills are very personnel to one another. Everyone has
different ways of expressing some kind of communication skill within them.
One communication skill is speaking, by far one of the most important skill we posses. To be a good
speaker one must be able to convey ideas...show more content...
Body language conveys a lot of expression to are inner feelings and thoughts.
Body language can show many things about you and the way you think. It can also show the way a
person reacts to what you try to convey to them. If the listener isn't responding one must try and
change the topic without losing the listeners focus. One can only know this threw the listener's body
language. Body language is essential to a good way of showing and conveying ones' ideas.
A third and final major communication skill is listening, one of the most useful communication
skills. A good listener is someone who can concentrate and not loose focus on a subject. When
someone listens to someone sometimes they might start daydreaming or think of something else and
loose focus on a speaker's subject. Listening is what connects people together. One
"cannot speak if no one is listening," without a listener there would be no need for a speaker.
Listening is a skill that takes a long time to develop and to really understand how to listen. One
can hear but are they really listening to what is said?. One way to make a listener's job easier is
to have a speaker who is clear and brief. This way the listener won't drift away and the speaker has
stated his or her point. This way the listener has understood what has been said and can make his or
her own interpretations. An active listener is a listener who is involved with what the speaker is
trying to say.
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6. Communication Skills
making work Practice–Based
Learning
Communication
SKILLS
www.practicebasedlearning.org
A resource commissioned by the Making Practice
Based Learning Work project, an educational development project funded through FDTL Phase 4
Project Number 174/02 and produced by staff from the
University of Ulster. www.practicebasedlearning.org Tara Dixon, Project Manager, University of
Ulster
Martin O'Hara, Management Consultant
Author
Aims and Learning Objectives 2
Introduction 3
Section 1: The Communication Process 4
Section 2: Active Listening Skills 10
Section 3: Non–verbal Communication 13
Section 4: Giving Constructive Feedback 18
Section 5: Questioning Skills 23
Section 6: Presentation Skills 28
Appendix 1 33
References 38
Communication Skills...show more content...
Only then can we identify where possible problems can arise and explore skills for enhancing
communication and managing such breakdowns.
Human beings are not passive, predictable objects who always interpret meanings and react as they
are 'supposed to'.
Neither is communication a passive, predictable, one way event. Rather, communication can be
viewed as an active process, influenced by all the complexities and ambiguities of human behaviour.
It is also fraught with potential points of breakdown. As Clampitt notes,
'We actively construct meanings within a unique vortex that includes the words used, the context of
the utterances, and the people involved.'(2005, p.8)
A more accurate way of looking at the process of communication is probably as a dynamic,
circuitous process in which elements such as non–verbal behaviour and individual styles of
interpreting and ascribing meaning to events have significant influence. Strategies such as
constructing a clear, unambiguous message can encourage effective communication, but so too can
seeking to understand meanings imposed by the listener via processes such as actively listening to
feedback, as we shall see.
Many models have been developed to simplify and summarise the complex reality of the
communication process and to aid our understanding. Some of these are more helpful than others,
7. but all have their shortcomings. The 'Typical Communication
Model' developed by Clampitt (2005) demonstrates a number of key elements in the
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