PPT on Effective Communication Skills

1. Communication Skills
Communication Skills
Randeep Chauhan

2. is the activity of conveying information through the exchange
of thoughts, messages, or information, as by speech, visuals,
signals, writing, or behaviour.
Meaning of Communication

3.  To ensure that we develop our Body Language while communicating with
others
 To be able to understand and interpret the Body Language of others
 To use the right vocabulary and language while communicating with others
 To ensure we use the right language in any other form of verbal
communication.
 To use the right tone of voice while speaking.
 To develop our listening skills
Objectives

4.  Success
 Increase in team productivity & quality
 Time Saver
 Better relationships
 Influence
 Motivate
 Inspire
 Persuade
Benefits of Communication

5.  Non-Verbal Communication
 Body Language
 Eye contact
 Listening skills
 Verbal Communication
 Written Communication
 Non-written Communication
Types of Communications

6. • Communication Steps?
Communication Process

7. Communication Process
Activity

8. Barriers to effective Communication?
Communication Problems
Hellooo! Kindly
Finish that work
first.
Which work is
he talking
about.
1) Assumptions

9. Barriers to effective Communication?
Communication Problems
Hellooo! Kindly
Finish that work
first.
Which work is
he talking
about.
1) Assumptions

10. Barriers to effective Communication?
Communication Problems
This Means that
RIS is good for
YUNGS.
???????
1)Using Jargons

11. Barriers to effective Communication?
Communication Problems
???????
1) Incomplete sentences
So you know
what your father
will do……..

12. Barriers to effective Communication?
Communication Problems
??????? He
hates me !
1) Psychologicl Barriers – States of Mind ( Moods Like Anger)
I Love You

13. Barriers to effective Communication?
Communication Problems
??????? Does
he actually
likes it
1) Over Communication
This is good, very
good, exemplary,
I like it,

14. Barriers to effective Communication?
Communication Problems
???????what
language is he
speaking in?
1) Language Difference
So lets meet
some times

15. Barriers to effective Communication?
Communication Problems
Not required,
?????????
1) Prejudice
Can I Help you?
Young people
don’t like old
people.

16. Barriers to effective Communication?
Communication Problems
Ok Ok will eat
it. ?????????
1) Physical Barrier
Tommorow lets
go for a walk?

17. Barriers to effective Communication?
Communication Problems
Oh so tired of
long phone calls,
can’t get
anything here,
lets meet and
talk.
1) Choosing the Wrong Channel of Communication:
Trying to Convince you
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18. Overcoming the barriers of communication
 Connect with your Audience, maintain eye contact and be aware of proper
body gestures
 Ask questions for better clarity.
 Use simple words as far as possible.
 Summarize in the end whatever has been said .
 Read as widely as possible.
 Polish your language skills , especially grammar .
 Ask for feedback where ever possible.
Communication Problems

19. Listening Skills

20. Types of listening
1) Active
2) Passive
Listening Skills

21. Listening:
Traits of a Good Listener: Active Listening
 Being non-evaluative
 Paraphrasing
 Reflecting implications
 Reflecting hidden feelings
 Inviting further contributions
 Responding non-verbally
Listening

22. Listening:
How to listen Actively :
 Be open minded
 Ask questions to clarify and not to overshadow intelligence
 Paraphrase from time to time
 Send appropriate non-verbal signals time to time
 Be mentally prepared to listen
 Evaluate the speech not the speaker
 Be unbiased to the speaker by depersonalizing your feelings
 Fight distractions by closing off sound sources
 Analyze and evaluate without being judgmental.
Communication Skills

23. Communication Process
Activity

24. Body Language

25. Body Language
55%
7%
38%
Body Language Spoken Word Tone of Voice
Importance of Body language

26. Body Language is basically the manifestation of the mind
through Gestures and Postures.
Divisions of body Language
• Eye Signals
• Arms Signals
• Hand & Thumb gestures
• Posturing with legs
• Facial Expressions
Body Language

27. Eye Signals
How do Eyes Communicate
Pupil Dilation and
Constriction
Body Language

28. Eye Signals
Eye Contact
Widening eyes
Rubbing eyes
Direct Eye Contact
Eye shrug/roll
Pupils dilated
Body Language

29. Eye Signals
Eyebrow Flash
Universal Greeting
Signal
Body Language

30. Arm Signals
Crossed Arms on Chest
Defensive and Negative
Attitude
Body Language

31. Arm Signals
Arm Gripping
Feeling insecure and not
believing what ever is
being spoken.
Body Language

32. Arm Signals
Fists Clenched Arms Folded
Hostile Attitude
Body Language

33. Hands & Thumb Gestures
Rubbing the palms together
Positive Expectancy
Body Language

34. Hands & Thumb Gestures
Hands Clenched Together
Frustration and Negative
Attitude
Body Language

35. Hands & Thumb Gestures
Steeple
Confident and has the
right answers
Body Language

36. Hands & Thumb Gestures
Hand Gripping Wrist at the Back
Frustration and Attempt
at Self Control
Body Language

37. Hands & Thumb Gestures
Arms Folded with Thumbs Up
Defensive and Feeling
Superior
Body Language

38. Leg & Foot Signal
Arms Folded with Thumbs Up
Defensive and Feeling
Superior
Body Language

39. Leg & Foot Signal
Standing with Leg Crossed
Closed Submissive and
Defensive Attitude
Body Language

40. Leg & Foot Signal
Leg Clamp
Tough Minded Stubborn
Attitude
Body Language

41. Leg & Foot Signal
European Leg Cross
Emotionally Withdrawn
Body Language

42. Communication Process
Activity

43. Hand Shakes
 Determines attitudes
 Confidence Level of an Individual
 Cultural differences to be considered
Body Language

44. Voice
 Pauses
 Pitch
 Rate of Speech
 Volume
 Emphasis
Body Language

45. Spaces
 Intimate distance :
• [ 0-18 inches (46 cms)]
 Personal distance :
• 18 inches to 4 ft ( arm’s length away)
 Social distance :
• 4- 8 ft
 Public distance:
• beyond 8 feet
Body Language

46. Thank You Very Much
Questions ?