Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Communication in the workplace is all to often ignored. We all assume we know how to do it well even though it's the simple things we forget to do. This slide set is a breakdown of the important aspects of communication.
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
Communication in the workplace is all to often ignored. We all assume we know how to do it well even though it's the simple things we forget to do. This slide set is a breakdown of the important aspects of communication.
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
Effective Communication Skills to succeed at your WorkplacePeace Itimi
These tips will help you communicate better with your colleagues and everyone you come in contact with. I listed 5 core communications skills here for a presentation to my colleague
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
,
business communication
,
formal communication
,
informal communication
,
verbal communication
,
non verbal communication
,
communication
,
methods of communication
,
barriers to communication
Soft Skills Form the Implementing Skills which enhance your technical skills and ensures better professional growth. This presentation tries to cover importance of soft skills.
Contains a brief introduction and explanation of Workplace communication, its importance, process of communication, different channels, barriers to it and how to overcome them.
What is interpersonal Communication? what is the importance of Interpersonal Communication in the workplace and what is remote work? what are the 6 important and basic elements of Interpersonal Communication?
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Effective Communication Skills to succeed at your WorkplacePeace Itimi
These tips will help you communicate better with your colleagues and everyone you come in contact with. I listed 5 core communications skills here for a presentation to my colleague
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
,
business communication
,
formal communication
,
informal communication
,
verbal communication
,
non verbal communication
,
communication
,
methods of communication
,
barriers to communication
Soft Skills Form the Implementing Skills which enhance your technical skills and ensures better professional growth. This presentation tries to cover importance of soft skills.
Contains a brief introduction and explanation of Workplace communication, its importance, process of communication, different channels, barriers to it and how to overcome them.
What is interpersonal Communication? what is the importance of Interpersonal Communication in the workplace and what is remote work? what are the 6 important and basic elements of Interpersonal Communication?
Communication and Interpersonal SkillsTimothy Wooi
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment.
Interpersonal skills comes from the root word Interaction & Person. In other words it is the communication among two or more persons.
They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance).
Course Purpose
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
- different behavioral styles and learn to modify your behavior to achieve best results
- how to stay present 'in the moment', 'listen for intent', and influence your listener positively
- how to give and receive constructive feedback as a way to build better relationships to demonstrate assertive behavior
- how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Story of The Soldier Son Portrait who died to save othersTimothy Wooi
This is a great story of the Soldier Son Portrait.
A wealthy man and his son loved to collect rare works of art. They had everything in their collection, from Picasso to Raphael. They would often sit together and admire the great works of art. When the Vietnam conflict broke out, the son went to war. He was very courageous and died in battle while rescuing another soldier.
The father was notified and grieved deeply for his only son. About a month later, just before Christmas, There was a knock at the door.,,,,,,,,,,,......
MV Thailand Leadership Training 2023.pptTimothy Wooi
Servant Leadership Training, preparing Leaders to lead and serve God with a heart anchored on 12 key principles of Servant Leadership starting with the 12th key principles of Calling & Nurturing the Spirit.
Introduction to 21st Century Leadership & Change Management, Features of Innovative, Traits & Styles of Leadership
Servant Leadership Styles-The best way to Lead.
- How to become a Servant Leader
- 10 Principles of Servant Leadership
3. Faith Walk Leadership ‘Heart of a Leader’ (Ken Blanchard) building Relationship, Collaboration and Trust.
SEAIETI Online Educational Administration Practices with TQMTimothy Wooi
THEME:
Turning Great Teachers to Great Administrators with ‘TQM’
Course Content
Session1. Soft TQM
Quality Assurance and managing
Organizational Change
TQM and its Application in
School settings
Session2. Hard TQM
Tools and Techniques for Total
Quality Management
Steps in TQM Implementation
building the Dream School
Advanced Standards for Quality School Systems
Introducing ISO 9001 International Quality Assurance and Lean Six Sigma
Profesionalism in efficient customer serviceTimothy Wooi
Course Objectives:
To be exposed to the importance of Professionalism for excellent customer service in the digital era.
To benchmark excellent professional customer service attitude as the foundation of an excellent customer service strategy making lasting first impression to significantly impact business success.
To understand the definition and the importance of customer service quality, strategies and skills and to apply them in providing an excellent customer service with professionalism.
To understand the Principles of an efficient customer service skills with 21 examples to develop from.
Innovative Leadership in Education for the New Normal Timothy Wooi
Objective
To introduce Educators to the Concepts and Features of Innovative Leadership, preparation and effective practices.
Preparing Educators with Innovative Leadership characteristic and features applicable to practice, making a difference in School Improvement.
Developing successful Principals and Leaders to lead school with Innovative Leadership styles, building Relationship, Collaboration and Trust.
Leadership and the teaching and learning culture in the new normalTimothy Wooi
Session 1
Leadership for non Teaching Personnel to support Education in the Teaching and Learning culture in the New Normal.
Leadership Styles in the New Normal
1. Servant Leadership,
2. Transactional Leadership,
3. Emotional Leadership &
4. Transformational Leadership
Session 2
Introduction to Innovation & Innovation Leadership.
Innovation Leadership & Skills in the New Normal
Leading innovation practice in the New Normal
Introduction
Leadership of non Teaching staff in the School System and the Teaching and Learning culture in the New Normal are crucial and plays an important role to support the Educational Organization.
It explores organizational theories, models of theories, models of leadership & management, and personal & organizational change.
It bridges the theories to practical applications to support the Educational settings.
The Seven Habits of Highly Effective People by Steven CoveyTimothy Wooi
Course Objective
Today more than ever we need to improve life and work
effectiveness. They represent a proven process of personal and interpersonal growth that can have an immediate and lasting impact.
The purpose of The 7 Habits of Highly Effective People ® is to help you lead your life in a truly effective way and thus, your organization to achieve greater productivity, improved communication, strengthened relationships, increased influence, and laser-like focus on critical priorities.
Contents
The 7 Habits
Independence
1- Be proactive
2- Begin with the end in mind
3- First things first
4- Think win-win
5- Seek first to understand, then
to be understood
6- Synergize
Continual improvement
7- Sharpen the Saw; Growth
Digital Workplace Leadership 3 sessionsTimothy Wooi
This is 3 Session course of Digital Leadership At Workplace with topics and sub topics as below.
Session 1
Digital Workplace Leadership
1. Introduction to Leadership in the Digital Age
2. Digital Workplace and its definition
3. Common misconceptions about Digital Workplace platform
4. Why do Organizations need a Digital Workplace
5. Improve employee experience by Digitally Transforming Your Workplace
6. The Future of Work Is the Digital Workplace
7. The 5 Pillars of a Digital Workplace Strategy
Session 2
5 Key Characteristics of Digital Leaders
1. Inspires others
2. Leverages technology
3. Encourages collaboration
4. Drives innovation
5. Manages risk
Session 3
Today's Top 8 Digital Leadership Skills
1. Digital Literacy
2. Digital Vision
3. Advocacy
4. Presence
5. Communication
6. Adaptability
7. Self-Awareness
8. Cultural Awareness
Kaizen in Education
In Education, the purpose of Kaizen should be very clearly stated and aligned with the strategic direction of the Educational Institution. Strategy must be a reflection of ‘customer value’ (value to student) as monitored through simplicity, quality, speed, cost, motivation, and growth measurements.
Introduction to Kaizen
Concept & Origin of Lean & Kaizen from Toyota Production System (TPS) and purpose of Kaizen.
The creation of a Kaizen Culture.
The Five Principles of Kaizen. (The Seven Steps Improvement Process)
4. Kaizen in Education.
5. Purpose of Kaizen & the strategic application in the Educational
Institution.
6. How to introduce Kaizen Principles in Education.
7. Kaizen in Teaching & Learning
Touraride Penang Downing Street to London Downing StreetTimothy Wooi
An Ultimate journey to ride to London started when Mr BK Lim who wanted to full fill his dream of a lifetime ie 'To ride to London Downing Street from Downing Street, Penang on just a small cc Bike. A couple heard of this and was interested to tag along. Mr BK Lim then invited 1 Biker and myself for a planning meeting at Touratech. Later another Biker called 2 more of his close friend to join and tag along with Mr BK Lim too. The group grew from 8 to 9 with a very elderly Biker joining to support Mr BK Lim.
During the ride, three Bikers (the Biker and his 2 close friend) would normally move on together on their own and would only join the team as when necessary.
At New Delhi before leaving AJANTA Hotel, Mr Lim briefed every on his engagement of a local Biker to guide everyone safely out of New Delhi till NH1 highway. Mr Lim asked a firm question of 'Are you all still with the team?', no one replied however after all of us reached the NH1 highway safely. Upon reaching the NH1 Highway,the couple and the 3 Bikers separate from the team riding off on their own ahead of us. The 4 member Team that is with Mr BK Lim as the Capt then continue the ride till Down Street London in full support of One for all and all for One.
Disruptive Pandemic School Leadership Management ShiftTimothy Wooi
COURSE CONTENT
Session 1.
1.Three ways the Covid19 Pandemic could reshape Education
Three trends that could hint future transformations:
i. Education - nudged and pushed to change leading to surprising innovations. The coronavirus pandemic has changed how millions around the globe are educated.
ii. Public-private educational partnerships could grow in importance New solutions for education bringing much needed innovation.
iii. Widening the Digital Divide The digital divide with new shifts in education approaches to widen equality gaps.
Session 2.
3. Transforming teaching-learning process from a teaching culture to a leaning culture i. What is school culture and how does it impact on learning?
Activity 1: Identifying examples of positive school culture
ii Styles of school leadership (Case Study 1: Four school leaders with different styles)
Activity 2: Leadership Styles
Activity 3: The role of leadership in determining school culture
iii Identifying and analyzing the culture in your school
Activity 4: Gathering evidence of the current school culture
Activity 5: Working with the team to identify areas for team improvement
iv. Developing a positive shared culture
Activity 6: Engaging with Stake Holders
Activity 7:Team review of your finding so far
Activity 8: Plan of action
Waste Management & Recycle based on the 3R'sTimothy Wooi
Contents
1. Introduction of Waste Management (WM)
2. Integrated solid waste management (SWM) – Problems and issues
3. Government initiatives and milestones
4. Management strategies
5.Waste minimization in Malaysia
6. Barriers to 3R implementation
7. Tips for effective practice of 3R’s
8. Conclusion
INTERNATIONAL TRAINNG on Innovation in EducationTimothy Wooi
Course Content:
Innovation in Education
Concepts & Impact of Innovation in Education,
Why Innovation in Education
Innovation in various Educational System & Era.
21st Century Shift in Education
Teaching and Learning for 21st Century Skills and Literacy
21st Century Skills (The 7 C’s)
Innovative Teaching Strategies In The Classroom (8 Strategies to Embrace)
Innovative Ideas in School
New Trends in Teaching Innovation - 10 Ways
Helping Students learn New Skills through Innovation
Making Skills as important as Knowledge
Forming Teams – Using Thinking & Creative Tools
Introduction
Implication of IR4.0 to Teaching covers the 4th Industrial Revolution (IR4.0), the Emerging Technologies, the types of Skills required for IR4.0 and…
…The role of the Education Sector in response & preparation to teach Students for future changes in skills and work.
Contents:
1. Industry 4.0, & the Emerging Technologies
2. Students Have Technology-
Driven Expectations
3. Type of Skills needed for IR4.0
4. Education Is Getting Personal
5. IoT Is Taking Over
6. Role of the Education Sector in
response & preparation for IR4.0
The eight-discipline (8D) Approach to Problem-Solving is a systematic approach to problem-solving & documenting of results, developed by Ford Motor Co. It is an essential step to process improvement.
The 8D method provides you with an in-depth understanding of analyzing problems to identify the root causes.
This workshop provides you with a working knowledge of 8D effective root cause analysis and tools to address non conformity.
It will strengthen your understanding on;
what is 8D,
why Apply 8D,
when to Apply 8D &
how to Apply 8D at work.
‘Service Excellence at Workplace and organizations’ is a management strategy for success towards excellence with total customer satisfaction.
Discover how these organizations achieved workplace excellence and put these strategies and best practices into action within your organization.
My Teacher Shamed me when I could not readTimothy Wooi
Anthony Hamilton, a writer who lives in Hayward, California.
He is the author of several books, including;
The Autobiography of ‘Strong Child and Shattered Lives’.
Industry 4.0 (IR4.0) & Teaching New Trends in Education with HOTS.Timothy Wooi
Objectives
The main objective of the seminar is to understand how Educational sector can respond to and prepare for educating the 4th Industrial Revolution;
using technological strategies of CHANGE in skills & work,
To prepare Students to be competitive & current to fit in the emerging 4th Industrial Revolution Workforce.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
Modern Database Management 12th Global Edition by Hoffer solution manual.docx
Communication & Interpersonal Skills at Multi Cultural Workplace
1. Communication & Interpersonal Skills
Interpersonal skills are the attitudes and habits that make workers
at any seniority level valuable employees and contributing
members of the work environment.
They include communication and social skills, teamwork, problem
solving and critical thinking, and professionalism (time
management and appearance).
Interpersonal skills comes from the
root word Interaction & Person. In
other words it is the
communication among two or
more persons.
2. Course Objective
To set clear guidelines for effective communication and to
consider the role of good interpersonal skills in the multicultural
workplace by understanding:
different behavioral styles and
learn to modify your behavior to
achieve best results
how to stay present 'in the
moment', 'listen for intent', and
influence your listener positively
Communication & Interpersonal Skills
3. Course Objective
To create individual action plans for ongoing personal
development by making use of all of the above skills to ensure
effective teamwork
how to give and receive
constructive feedback as a way to build
better relationships to demonstrate
assertive behavior
how to communicate effectively
when the stakes are high and you need
to neutralize arguments effectively
Communication & Interpersonal Skills
4. Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal
Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Communication & Interpersonal Skills
5. Course Content
Integrating EQ to Interpersonal Skills
to perform better at your workplace.
How can you develop your EQ skills to
perform better at your workplace
position?
Strategic Leadership
Applying EQ to Address Your
Workplace Challenges
Communication & Interpersonal Skills
Emotional Quotient (EQ) with Interpersonal Skills
6. Employers will notice the presence or absence of these skills
immediately during an interview, and they can impact long-term
advancement opportunities.
These skills are also important outside
of the work environment:
life skills training can be “critical in
enhancing the self-esteem of
participants, providing them the tools
necessary to overcome their fear of
independence and allowing them to
experience their own definition of
success” (Tucker, 2005).
Importance of Interpersonal Skills
7. Words are powerful tools of communication. Indeed, word
choice can easily influence the thoughts, attitudes, and
behavior of the people listening to us.
Communication in Interpersonal Skills
Similarly, proper attention to
the language of others can
give us insight to what it is
that they are really saying,
helping us to respond
appropriately and effectively.
8. Tools in Interpersonal Skills
The seven areas are:
•Verbal communication
•Non-verbal communication
•Listening skills
•Negotiation
•Problem-solving
•Decision-making
•Assertiveness
Interpersonal skills are the tools people use to interact and
communicate with individuals in an organizational environment.
There are seven main areas of interpersonal communication.
9. 1.Verbal Communication
Verbal communication is how and what words are used to
communicate with individuals. It is the ability to communicate
through words with the correct tone and manner.
Tools in Interpersonal Skills
Fred's initial week with Intestinal
Distress Taco revealed that he
was not capable of good verbal
communication.
He mumbled orders and then
screamed when employees did
anything wrong.
10. Tools in Interpersonal Skills
Most employees
grew to dread
working with Fred
because they could
not understand his
directions.
He also was not a
good non-verbal
communicator as
well.
11. 1.Verbal Communication
Asking questions
If communication is the exchange of information between two
or more people, then questions are a way to elicit the specific
information that you are looking for.
But more so,
well‐crafted
questions make for
an engaging
conversation.
12. 1.Verbal Communication
Asking questions
It can establish rapport, spark interest and curiosity, break
new grounds, and communicate your own sincerity in
learning what people around you has to say.
Here are some
tips in asking
questions
effectively:
13. While some subject matters are not
appropriate conversation pieces in the
early stages of a conversation, there’s
nothing wrong in asking questions.
First of all, don’t be afraid to ask questions! Sometimes shyness,
concern over making a faux pas, or fear of being perceived as a
busybody, can keep us from asking questions.
1.Verbal Communication
Ask!
Start with your inherent curiosity about
people, if you’re genuinely interested
in a person, you won’t run out of
things to ask.
14. The two kind of questions.
There are two kinds of questions based on the scope of the
answers they elicit:
Closed questions are questions
answerable by yes or no.
Example: “Are you happy with
today’s presentation?”
1.Verbal Communication
Asking questions
Open questions, on the other hand,
are questions that require a
qualified response.
Closed & Open questions
15. Example:
“What is it about today’s
presentation that you find most
engaging?”
Open questions are usually preceded by who, when, where,
what, why, and how.
1.Verbal Communication
Open questions – the 5W & 1H
Open questions are more effective
than closed questions because
they evoke thoughtful
consideration of the subject and
creative thinking.
16. Tools in Interpersonal Skills
Non Verbal Communication
can be Positive as well as
Negative.
2. Non-Verbal Communication (NVC)
Another type of interpersonal skill is non-verbal communication,
which consists of facial expressions, body language and hand
gestures.
Negative Non Verbal
Communication consisted of
frowns and angry stares.
17. 2. Non-Verbal Communication (NVC)
Positive Non Verbal Communication always has a smile on the
face and uses hands to further explain complicated directions.
Two way communication is
essential when developing a
set of excellent interpersonal
skills.
Speak clearly and animate
with positive non-verbal
communication.
18. Tools in Interpersonal Skills
A very ineffective listener
do not pay attention when
they are told.
They have the tendency
to ignore important
pieces of other’s
communication.
3. Listening skills
The ability to hear attentively and process information correctly.
19. Most people can hear, but few can really listen. Hearing is
simply the process of perceiving sounds within our environment.
The best way to illustrate hearing is
through the biological processes
involved in sensory perception.
3. Listening skills
Listening and Hearing: They are not the Same
Specifically:
Our ears pick up sound waves
around us, sends signals to our
brain, and our brain in turn tells us
what the sound is and where it is
coming from.
20. Listening involves the extra
steps of really understanding
what we heard, and giving it
deliberate attention and
thoughtful consideration.
Listening, on the other hand, goes beyond simply picking up
stimuli around us, and identifying what these stimuli are.
3. Listening skills
Listening and Hearing: They are not the Same
It may be said that listening
involves a more active
participation from a person than
simply hearing
21. A secretary presented her
boss the schedule for the
next day.
She told the boss that she
has a packed day for
tomorrow, and that she only
has an hour of break time for
the whole afternoon.
An example to illustrate the difference between hearing and
listening:
3.Listening skills
Listening and Hearing: They are not the Same
22. The boss, busy studying a report, merely nodded to the secretary,
and motioned for her to place the schedule on her desk. The boss
continued to study the report as if there were no interruption.
In this case, the boss simply
heard what the secretary said;
paid just enough attention to make
an appropriate but non‐committal
reaction. If the boss had been
listening, his reaction would have
been different.
3.Listening skills
Listening and Hearing: They are not the Same
23. Taking the extra step to move from hearing to listening can
enhance a person’s interpersonal relationships in many ways.
Listening promotes a more
accurate and deeper
understanding of a person’s
communication, helping a
responder to provide the most
appropriate response.
3.Listening skills
Listening and Hearing: They are not the Same
24. 3.Listening skills
Listening and Hearing: They are not the Same
But more so, when
you’re listening to a
person, you
communicate to them
that you value not just
what they are saying,
but their presence as
well.
25. Tools in Interpersonal Skills
Example
Violet excels in negotiation as the
employees and customers are
always complaining or asking for
favors. She is good at listening and
discussing situations and then
coming up with a fair solution.
4. Negotiation
Negotiation is the next type of interpersonal skill that is important
to effective business communication. This term means having
the ability to discuss and reach an agreement in a professional
manner.
26. This has caused his
employees to view him
as unfair and
undiplomatic, especially
when it comes to solving
problems.
4. Negotiation
On the other hand, Fred ignores any request for discussions
and rules with an iron fist.
27. Tools in Interpersonal Skills
The ability to find a
solution to a problem
after considerable
thought to solved
numerous issues without
creating a new problem.
5. Problem-Solving
The fifth type of interpersonal skill is problem-solving.
This is a very important skill and the most complex part of the
process is to look at each potential solution and carefully
analyze it.
28. Tools in Interpersonal Skills
6. Decision Making
This is the most complex part of the problem solving that
requires careful analysis of the outcome of actions and then
selecting the best solution for implementation.
It requires simulating
each potential
solution carefully.
29. 6. Decision Making
We all have to make decisions all the time, from issues like
what to have for lunch, right up to life-changing decisions like
where and what to study, and who to marry.
Some people put off making
decisions by endlessly searching
for more information or getting
other people to offer their
recommendations.
Others resort to decision-making
by taking a vote, sticking a pin in a
list or tossing a coin.
30. Tools in Interpersonal Skills
It involves greater self-
awareness;
getting to know, like,
and be in charge of the
real ‘you’.
7. Assertiveness
is about being able to express yourself with confidence, without
having to resort to passive, aggressive or manipulative behavior
31. 7. Assertiveness
Communicating with Power
Power in communication refers to the ability to influence,
persuade, or make an impact. A powerful communication is
associated with self‐confidence, credibility, and effectiveness.
The following are some ways
you can communicate with
power verbally:
• Stick to the point
• Don’t be too casual
• Emphasize key ideas
• Tailor‐fit your communication
to your audience
• Connect
32. Stick to the point
Powerful communication is all about sticking to what is
relevant to the discussion, and getting your message across
in the shortest ‐‐ but most impact‐laden ‐‐ way possible.
Get rid of fillers like
“uhm…”, “you know”, or
“actually” in your delivery,
and avoid off‐topic
statements.
Communicating with Power
Just provide the bare bones ‐‐‐ the ideas your audience would
be most interested in knowing, or the ones that promote your
intentions best
33. Tailor‐fit your communication to your audience.
A powerful communication is one that connects with one’s
audience.
Communicating with Power
In this case, minding the
readiness, attention, age,
and educational level of your
audience is very important,
so that you don’t overwhelm
or underwhelm them.
34. Tailor‐fit your communication to your audience.
Social skills are primarily about flexibility;
Communicating with Power
The better you can
adjust to changes in
your audience profile,
the better off you’ll be.
35. Connect.
Power in communication is sometimes determined by the
quality of your rapport with others.
You may need to “warm up”
your audience,
make them comfortable,
and show them that you
sincerely want to talk with
them.
Communicating with Power
36. Connect.
The more others see you as “one of them”, the better their
reception of anything that you have to say will be.
Communicating with Power
Your non‐verbal
communication can be
a big help in connecting
with others.
37. Don’t be too casual.
Note that phrasing appropriate when talking with friends is
not necessarily appropriate for business‐related meets.
The use of slang, street talk,
and poor grammar can detract
from your credibility, especially
if you’re mingling with potential
clients, employers, and Page 10
business partners.
Communicating with Power
38. Don’t be too casual.
Communicating with Power
Events that require you to
come across as impressive
may require the use of
industry‐specific jargon and a
formal tone ‐‐‐ so adjust
accordingly.
39. Emotional Quotient (EQ) with Interpersonal Skills
Integrating EQ Skills in
Interpersonal Skills allows
you to leverage EQ
competencies to enhance
performance and productivity
in your organization.
Decades of leadership research suggest that “people skills”
are crucial for leader effectiveness.
The focus is on improving leaders Social Skills by integrating
EQ skills with Interpersonal Skills
40. Emotional Quotient (EQ)
Emotional Quotient / Intelligence refers to a set of emotional
and social skills and competencies that influence the way we
perceive and express ourselves;
develop and maintain
social relationships;
cope with challenges;
and use the information
in emotions in effective
and meaningful ways.
41. How can you develop your EQ skills to perform better at your
workplace position?
1. Take Initiative: Demonstrate responsibility and enthusiasm for
your job by striving to go the extra mile.
Do tasks without being asked by
someone else. Look around,
This starts by finishing work
without constant reminders from
your supervisor.
And if you are already in a leadership role, this means setting the
example what needs to be done, and do it. Be the owner
42. Be the Owner. This rarely goes unnoticed.
If a co-worker has a large project and you have some time on
your hands, volunteer to help.
Further, you could
seek more challenging
work and strive to
develop your technical
skills and do it.
How can you develop your EQ skills to perform better at your
workplace position?
43. Practice leading in small
group discussions by
asking your teammates
questions and bringing
quieter members into the
conversation.
2. Act as a team player:
This means not only being cooperative, but also displaying
strong leadership skills when necessary.
How can you develop your EQ skills to perform better at your
workplace position?
44. Be open and agreeable to
other people’s suggestions,
respect difference of opinions,
accept your mistakes, and
show empathy to others.
3. Be flexible: Employees who can adapt to any situation
are dependable no matter what is thrown at them.
Understand constraints and reasons why someone is unable to stick
to a plan and then work to create a new plan if necessary.
You do not want to be called a “stuck up” as a manager. Adopt
agile methods. Be prepared for any breakdowns.
How can you develop your EQ skills to perform better at your
workplace position?
45. Get to a discussion, write down the key points and send them
all over Email, so that people can sign off to what was being
said, and everyone is on the same page.
4. Communicate effectively: Communicate clearly through
written, oral, and nonverbal communication. Be concise
(straight to the point) instead of going in loops.
Articulate well, be a good
listener, and use
appropriate body language
at all times.
How can you develop your EQ skills to perform better at your
workplace position?
46. •Critical thinking skills
•Influencing even when you do not
have authority
•Supporting the effectiveness and
success of your change initiatives
•Responding to the intense
emotions that accompany
transition and change
Strategic Leadership – Applying EQ to Address Your
Workplace Challenges
An organization that collectively exhibits effective EQ builds
capacity for sustainable organizational change and
performance.
47. Critical thinking skills
The word “critical” often misleads us to think that critical thinking
is only based on soul-less data, information and evidences.
According to Rudd, Baker
and Hoover (2000), critical
thinking is a “reasoned,
purposive and introspective
approach to solving
problems or addressing
questions”.
Applying EQ to Address Your Workplace Challenges
48. Applying EQ to Address Your Workplace Challenges
Introspection when
solving problems as a
team includes
acknowledging the
thoughts of others,
one of the key
elements of emotional
intelligence.
49. Influencing even when you do not have authority
Applying EQ to Address Your Workplace Challenges
With authority, you can simply “order” to do what you want.
That may not be the most effective leadership strategy;
you’ll get what you ask for.
But, how to influence someone over
whom we have no control, power or
authority?.
First, respect other people’s opinions
or thoughts.
Don't tell people they are wrong.
Be more inclusive, less divisive.
Be conversational, not argumentative.
Listen more, talk less.
50. Influencing even when you do not have authority
Applying EQ to Address Your Workplace Challenges
True influence can be seen in great leaders.
They represent a segment of the population who depends that
he or she will stand up for their rights, their beliefs and their
needs.
I like how Rick Warren use a
biblical example to explain
influence:
"The purpose of influence is
to 'speak up for those who
have no influence.' It's not
about you." (proverbs 31:18)
51. Supporting the effectiveness and success of your change
initiatives
Change management focuses
on people, and is about ensuring
change is thoroughly, smoothly
and lastingly implemented
Applying EQ to Address Your Workplace Challenges
When initiating a change, the
first step is to dig down further to
define your specific objectives.
52. Sponsorship, - senior level directly
or indirectly
Buy-in, -from those involved and
affected
Involvement, -people from design
and implementation
Impact, how the changes will affect
people.
Applying EQ to Address Your Workplace Challenges
Communication, -Telling everyone who's affected about the changes
Readiness, - to adapt, ensuring they have the right information,
training and help
Typically, these will cover :
53. Applying EQ to Address Your Workplace Challenges
In addition, keeping an open mind and being curious about the
possibilities that change promises, being flexible, staying
motivated, and having a sense of humor will buoy your resiliency
and help you persevere.
Keep things in perspective and practice the 5 P‘s
-Patience,
-Persistence,
-Practical,
-Positive, and have a
-Purpose.
Responding to the intense emotions that accompany transition
and change.
54. Responding to the intense emotions that accompany transition
and change.
Applying EQ to Address Your Workplace Challenges
Going through transitions that
accompany change can be thriving
and also difficult.
Mastering the art of change over the
course of a lifetime provides a great
advantage to alter your responses to
change in order to create a more
satisfying experience.
These are basic 5P’s of things to consider that can help you
negotiate and navigate your course to the intense emotion that
accompany transition & change.
56. Timothy Wooi
Add: 20C, Taman Bahagia, 06000,
Jitra, Kedah
Email: timothywooi2@gmail.com
H/p: 019 4514007 (Malaysia)
Principal Consultant for Lean Management.
Certified ‘Train the Trainer’ & Kaizen Specialist with
35
over years working experience.
Provides Technical Consulting Services on Lean,
Kaizen & 21st Century Manufacturing.
An Innovative Engineer that innovates by Recycling &
Reusing Idle resources to promote Green.
Founder of Tim’s Waterfuel an alternative fuel
supplement using Water to add power & reduce Co2
emission on automobiles.
Rode 24 Countries, 18,290km,4 months 11 days 6 3/4
hrs from Malaysia to London on just a 125 cc.
Speaker’s Profile
Editor's Notes
Interpersonal skills are the attitudes and habits that make workers at any seniority level valuable employees and contributing members of the work environment. They include communication and social skills, teamwork, problem solving and critical thinking, and professionalism (time management and appearance). Employers will notice the presence or absence of these skills immediately during an interview, and they can impact long-term advancement opportunities. But these skills are also important outside of the work environment: life skills training can be “critical in enhancing the self-esteem of [program] participants, providing them the tools necessary to overcome their fear of independence and allowing them to experience their own definition of success” (Tucker, 2005).
Taking the extra step to move from hearing to listening can enhance a person’s interpersonal relationships in many ways. Listening promotes a more accurate and deeper understanding of a person’s communication, helping a responder to provide the most appropriate response. But more so, when you’re listening to a person, you communicate to them that you value not just what they are saying, but their presence as well.
Taking the extra step to move from hearing to listening can enhance a person’s interpersonal relationships in many ways. Listening promotes a more accurate and deeper understanding of a person’s communication, helping a responder to provide the most appropriate response. But more so, when you’re listening to a person, you communicate to them that you value not just what they are saying, but their presence as well.
Taking the extra step to move from hearing to listening can enhance a person’s interpersonal relationships in many ways. Listening promotes a more accurate and deeper understanding of a person’s communication, helping a responder to provide the most appropriate response. But more so, when you’re listening to a person, you communicate to them that you value not just what they are saying, but their presence as well.
Taking the extra step to move from hearing to listening can enhance a person’s interpersonal relationships in many ways. Listening promotes a more accurate and deeper understanding of a person’s communication, helping a responder to provide the most appropriate response. But more so, when you’re listening to a person, you communicate to them that you value not just what they are saying, but their presence as well.
Integrating EQ interpersonal skills into the program’s culture can be an effective way to allow participants to practice interpersonal skills and hold them accountable. For example, the program can set strict expectations for appearance and dress, punctuality, communication skills, and teamwork for all program activities. Program staff can role model mature conflict resolution techniques. This strategy is used by many vocational training programs, including the highly-regarded Center for Employment Opportunities (CEO), which provides employment opportunities for formerly incarcerated people across the country. The “Company Principles of Success” are core behaviors expected of both CEO staff and participants (see text box). HMRF program staff can reflect on the values they want participants to adopt, and how they can convey them as expectations for behavior. If program staff do not abide by the principles, communicating those principles to staff will be more difficult. Program leadership should encourage staff to view their role modeling of good interpersonal skills as key to the success of participants in the workplace.
Characterized by quickness, lightness, and ease of movement; nimble. 2. Mentally quick or alert: an agile mind. [French, from Latin agilis, from agere, to drive, do ...Agileness - Agile methodology - Agile Alliance - Agile Manifesto
True influence can be seen in great leaders. They represent a segment of the population who depends that he or she will stand up for their rights, their beliefs and their needs. I like how Rick Warren used a biblical example to explain influence (proverbs 31:18): "The purpose of influence is to 'speak up for those who have no influence.' It's not about you."
True influence can be seen in great leaders. They represent a segment of the population who depends that he or she will stand up for their rights, their beliefs and their needs. I like how Rick Warren used a biblical example to explain influence (proverbs 31:18): "The purpose of influence is to 'speak up for those who have no influence.' It's not about you."
Typically, these will cover :
Sponsorship: Ensuring there is active sponsorship for the change at a senior executive level within the organization, and engaging this sponsorship to achieve the desired results.
Buy-in: Gaining buy-in for the changes from those involved and affected, directly or indirectly.
Involvement: Involving the right people in the design and implementation of changes, to make sure the right changes are made.
Impact: Assessing and addressing how the changes will affect people.
Communication: Telling everyone who's affected about the changes.
Readiness: Getting people ready to adapt to the changes, by ensuring they have the right information, training and help.
Typically, these will cover :
Sponsorship: Ensuring there is active sponsorship for the change at a senior executive level within the organization, and engaging this sponsorship to achieve the desired results.
Buy-in: Gaining buy-in for the changes from those involved and affected, directly or indirectly.
Involvement: Involving the right people in the design and implementation of changes, to make sure the right changes are made.
Impact: Assessing and addressing how the changes will affect people.
Communication: Telling everyone who's affected about the changes.
Readiness: Getting people ready to adapt to the changes, by ensuring they have the right information, training and help.
Practice the 5 "P's".
Learn patience. Generally, things do not happen overnight. In fact, it may take some time before a desired and/or reasonable outcome is reached. Don't be impulsive or try to rush the results. Patience will help you arrive at the best possible place you need to be.
Be persistent. It's easy to want to give up, especially when things are not going your way, or are even looking glum. Keep on chipping away at the issues; the outcome or solution you're seeking may be just around the bend.
Be practical. Some changes require an immediate response to remedy a situation, but in most instances, there's simply no rush to the finish line. Go about your life in a way that focuses attention on maintaining balance. Stay present, firmly rooted, in the here and now. In other words, create a structure that provides stability and support while you're in the process of transitioning.
Be positive. Expect "up and down". In fact, that's more the norm while you're going through change. A sense of optimism will help equalize the hills and valleys and will keep you focused and committed.
Have a purpose. No matter how many major changes and transitions you go through during the course of your life, having an organizing guiding principle that is vital to you and gives meaning to your life is essential.
Practice the 5 "P's".
Learn patience. Generally, things do not happen overnight. In fact, it may take some time before a desired and/or reasonable outcome is reached. Don't be impulsive or try to rush the results. Patience will help you arrive at the best possible place you need to be.
Be persistent. It's easy to want to give up, especially when things are not going your way, or are even looking glum. Keep on chipping away at the issues; the outcome or solution you're seeking may be just around the bend.
Be practical. Some changes require an immediate response to remedy a situation, but in most instances, there's simply no rush to the finish line. Go about your life in a way that focuses attention on maintaining balance. Stay present, firmly rooted, in the here and now. In other words, create a structure that provides stability and support while you're in the process of transitioning.
Be positive. Expect "up and down". In fact, that's more the norm while you're going through change. A sense of optimism will help equalize the hills and valleys and will keep you focused and committed.
Have a purpose. No matter how many major changes and transitions you go through during the course of your life, having an organizing guiding principle that is vital to you and gives meaning to your life is essential.