Rapport is a process of recognizing and sharing values with others through communication. Building rapport allows for productive conversations by engaging attention and gaining trust, which helps attract customers and close sales. The key to building rapport is pacing, which is unconsciously matching and mirroring others' behaviors to develop shared values. Elements of pacing include matching posture, mannerisms, voice, and words used. Understanding primary communication styles like visual, auditory, and kinesthetic can help mirror others during communication.
rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
what is rapport
how to deal with customers
how to create a relationship with customer to get maximum benefit
customer needs
barriers to rapport building
Tools to Build Rapport and Better RelationshipsGordon Young
Create more fruitful interactions by understanding how to get into rapport with someone; become more conscious of the elements that builds a connection. Like mirroring, eye contact and
matching breathing rhythm.
rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
what is rapport
how to deal with customers
how to create a relationship with customer to get maximum benefit
customer needs
barriers to rapport building
Tools to Build Rapport and Better RelationshipsGordon Young
Create more fruitful interactions by understanding how to get into rapport with someone; become more conscious of the elements that builds a connection. Like mirroring, eye contact and
matching breathing rhythm.
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Michael Lee
Using rapport building techniques is important in every industry. This skill does not only give you an air of friendliness, but also the means to negotiate your way through almost anything. This presentation reveals 3 powerful techniques to easily build rapport in no time flat.
Presented to a group of approx 20 leaders in the field of mentoring at the Friends for Youth Mentoring Conference, Thursday April 18, 2013 in Santa Clara, CA
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Rapport Building Techniques: 3 Powerful Techniques To Build Rapport Quickly A...Michael Lee
Using rapport building techniques is important in every industry. This skill does not only give you an air of friendliness, but also the means to negotiate your way through almost anything. This presentation reveals 3 powerful techniques to easily build rapport in no time flat.
Presented to a group of approx 20 leaders in the field of mentoring at the Friends for Youth Mentoring Conference, Thursday April 18, 2013 in Santa Clara, CA
These are the slides from a workshop I am running, it definitely doesn't quite translate to self paced online, but you get an idea of some of the stuff. Please provide comments if you have any feedback!
COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
The definition of “soft skills” describes advantages such as attitude, habits, and social behaviour that help determine a person’s effectiveness as an employee and team member. Manners, politeness, and interpersonal skills are essential for bringing people together in today’s competitive environment.
Communication doesn’t only mean what you talk about, but it also involves your body language, smile, eyes, posture everything. A smile is the first thing that anyone observes about you so a smile is important for deriving your impact on others. While staring into your eyes people understand you more, and the way you carry says about your confidence, attitude, and self-esteem which also help others in defining you.
Coaching as an Advising Strategy | Annual NACADA Conference - 2018Michael D. Heim
Coaching is an underutilized approach to advising and an alternative to "counseling." Despite the diversity of approaches to academic advising and counseling, coaching actively engages four fundamental capabilities of Emotional Intelligence (EI) and harnesses EI more effectively than the other advising styles. Whereas similar advising approaches take technical queues from the academic field of positive psychology, this session will clarify key points of difference between similar advising approaches and techniques that coaching shares with formalized counseling interventions. A randomized study has shown a 5-10 percent student retention and completion rate when a coaching model for advising and counseling is implemented, an improvement much too significant to ignore.
Historical Perspective, Research in Higher Education
Vincent Carpentier
UCL Institute of Education, University College London, London, UK
Synonyms
The study of the past; the long-term lens; changes and continuities.
Definition
The study of the past of higher education.
Introduction
The engagement with history is an important feature of research in higher education, which has taken various forms and has been driven by various rationales (Lowe 2009). The variety of objectives, methodologies and interpretations is precisely what made the contribution of the historical dimension to the understanding of higher education so valuable although it has not come without its challenges.
Past present and future
Many factors explain why universities alongside other forms of higher education have always been the objects of a strong historical attention. To start with, Hammerstein reminds us that “European universities are the oldest surviving European institutions with the exception of the catholic Church” (1996, p.113).
Past and present
Although the historical perspective often confirms its strong potential to enrich the understanding of higher education, it does not escape from the key debates about the various conceptions of the role of history and its potential uses and misuses. Such debates question whether the use of history to inform the present is desirable or even feasible. The risk of presentism has been debated within most historical fields and the history of higher education is no exception (Hutcheson, 2010). Such controversies had the merits to sound a note of caution for those seeking to conduct or read historical research in higher education. First of all, they remind us of the intrinsic value of historical research in higher education and that “it was perfectly possible for historical explanations to be pursued for its own sake without reference to the claims of social relevance” (Tosh, p. 47). They also incite those seeking to link past and present to be mindful of the danger of a presentist view of history and its consequences in terms of misinterpretations or anachronisms. Those are problematic issues not only in relation to the validity of historical findings but also in relation to the ways findings “travel”, and can sometimes be decontextualized as part of an instrumental and selective use of history by media and policy circles. Acknowledging those limitations does not weaken but strengthens a reasoned approach of history seeking to inform the present. This effort of contextualisation is an integral part of a necessary productive engagement of historians with public policy (Szreter, 2011, p. 222).
2
Periodisations
The difficulty to make sense of such a long history is reflected by the variety of offered historical periodisations of higher education, which mirror the differences in the lens and the thematic chosen. The starting point of such periodization has also always been a recurrent issue. Many researchers like Perkin identified the ri
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
Overview of the key stages in a typical mentoring relationship – starting out together; getting to know the person; identifying issues to work on; action planning; standing alongside and concluding the relationship.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Trainers notes: It is commonly perceived as being in “sync” or being on the same wavelength as the person you are talking to Rapport is one of the most important features or characteristics of unconscious human interactions Rapport – fun, being liked, engage, a link, in common, friends, trust Why do we want to develop rapport? Conduct/productive and open conversations Allows you to ask questions Engage attentions with a message Run effective meeting Others to follow your lead and but into your sense of direction Relax & open up – communicate to different maps, to identify Beliefs, Values & Aspirations Attract customers & close sales – so they love what you say! Calm down Give/receive feedback What not General chitchat Not being soft Not accepting Communication Pie – 55% body language, 38%voice, 7% words 93% of how we trust people is unconscious – extremely powerful !!! You can not, not communicate !!! Eg: tension in a room, something wrong with a friend Physiology affects tonality Four indicators of rapport Feeling of warmth/butterflies/nervousness Colour change – within yourself or the person you are developing rapport with Sensation of “Feels like I’ve known you for years” Your leading
Trainers notes: explain Remember to refer back to maps are not the territory – beliefs, ideas, memories. Respect/validate their map – open up & facilitate to Have you ever been is a sales situation with really good rapport – what did you notice? Having established pacing with a buyer, then we can look at “leading” and have the buyer follow
Trainers notes: explain Voice - tone, pitch, pace, volume and clarity on the phone Activity - I am the voice of AAPT – state of mind Key Words - Match and mirror key words and representational systems
Trainers notes: explain Did you know that we have 4 languages in English – and that we are dominate in one. Refer back to the “map” and highlight that we receive events through senses – Audio, Visual, Kinesthetic & Ad, from that information we express that in our behaviour through V, A, K, Ad. For selling all relates back to words that reflects the buyers map of the world – how much more powerful are we going to be if we can communicate in the buyers language.
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