The document discusses effective communication skills. It defines communication as the process of exchanging information through various means, including speech, writing, and behavior. The document outlines different types of communication, such as oral, written, and nonverbal communication. It also discusses barriers to communication, such as physical, semantic, socio-psychological, organizational, and cross-cultural barriers. The document provides tips to overcome these barriers and improve communication skills.

1. EFFECTIVE COMMUNICATION
SKILLS

2. WHAT IS COMMUNICATION
???

3. What is Communication?
 Communication is a process of exchanging
information, ideas, thoughts, feeling and
emotions through speech signals, writing
or behavior.
 Communication is the process of
meaningful interaction among human
beings.

5. To change behavior
To get action
To ensure understandingTo persuade
To get and give
Information

6.  Necessary for planning
 Understanding each other
 Establishment of effective leadership
 Increases Efficiency
 Basis of Decision-making
 Smooth Working of Enterprise
 Motivation
 Co-ordination

7. What are the most common ways
we communicate?
Spoken Word
Written Word
Visual Images
Body Language

8.  Listening
 Speaking
 Reading
 Writing

9. The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

10. COMMUNICATION NETWORKS
Formal Network :
Virtually vertical as per chain go
command within the hierarchy.
Informal Network : Free
to move in any direction may skip
formal chain of command. Likely to
satisfy social and emotional needs and
also can facilitate task accomplishment

11. Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Comm.

12. TYPES OF
COMMUNICATION

15. ORAL COMMUNICATION

16. 1 2 3

17.  RepoRts
 IllustRatIons
 MeMos
 telegRaMs
 FacsIMIles (FaX)
 e-MaIls
 tendeRs
 otheRs

18. 1 2 3

19.  Body language
 sIgns and syMBols
  Gesture
  Facial expression
  Posture
  proximity Touch
  Personal appearance
  Eye contact
  Sounds
  Silence

20. BARRIERS
TO
COMMUNICATIO
N

21. Anything that hinders the process of communication at any of these
levels is a barrier to communication
Barriers to communication can be defined as the aspects or conditions
that interfere with effective exchange of ideas or thoughts.

22. Barriers to communication
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions

23. FACTORS
Environmental
Technological
Organizational
Jargons
External Noise
Emotions
Distance
Personal Interests
Halo Effect
Misinterpretation
Fear
Stress
Status
Chain of command
Trust Issues
Negative Self Image

24. PHYSICAL BARRIERS
SEMANTIC AND LANGUAGE BARRIERS
SOCIO-PSYCHOLOGICAL BARRIERS
ORGANIZATIONAL BARRIERS
CROSS-CULTURAL BARRIERS

25. PHYSICAL BARRIERS

26.  Large working area
 Closed office doors
 Separate areas for people of different status
 It forbids team member from effective interaction with
each other.

27.  Physical noise (outside disturbance)
 Psychological noise (inattentiveness)
 Written noise (bad handwriting/typing)
 Visual noise (late arrival of employees)

28.  Improper Time
 Defects in Medium of communication
 Network Facilities
 Mechanical Breakdowns

29.  Piling up of tasks due to improper time management.
 Excess number of people assigned for same task
 Work overload/Information duplication.

30. SEMANTIC & LANGUAGE
BARRIERS
Those who speak do not know
Those who know do not speak
- Random

31. These words are known as Homophones
Pronunciation
Spelling
Meaning
Examples:
 pale/pail
 alter/altar
 buy/bye/by
 rain/reign

32. These words are known as Homographs
Spelling
Pronunciation
Meaning
Examples
 The bandage was wound around the wound.
 We must polish the Polish furniture.
 He could lead if he would get the lead out.

33. These Words are also known as homonyms
Spelling
Pronunciation
Meaning
Examples
 Never desert your friends in the desert.
 Close the window before the bee gets too close

34.  Different Languages
 No Clarity in Speech

35.  Using Jargons
 Not being specific

36. SOCIO-PSYCHOLOGICAL
BARRIERS

37. Psychological barriers can
be described as the cause
of distorted communication
because of human
psychology problems.

38.  Attitude and
opinions:
 Emotions
 Filtering and
distortion of message
 Status difference
 In attention
 Closed mind
 Fields of experience

39.  Group identification
 Self-image
 Premature evaluation
 Distrust
 Poor retention

40. CROSS-CULTURAL
BARRIERS

41.  Language
 Values

42.  Social Relation
 Concept of time

43.  Concept of space
 Gestures

44. ORGANISATIONAL
BARRIERS

45. Organizational barriers
Loss or distortion of messages as they pass from one level to another
Filtering of information according to one’s
understanding/interpretation
Messages not read completely or not understood correctly
Deliberate withholding of information from peers perceived as rivals
Information gap if upper level does not know the true state of affairs

46. Ways To Overcome Barriers to
Communication-
 For Physical Barriers-
Appropriate SeatingArrangement
EnsureVisibility &Audibility
Environmental Comfort
MinimiseVisual/Oral
Distractions
For Semantic Barriers-
Use of Simple Language
Symbols & Charts
Active Listening/ Constructive
feedback
For Socio-Psychological
Barriers-
Calling Attention & Motivation
Assistance & Sympathy
For Cross Cultural Barriers-
Understanding ofTraditions &
Customs
Information of all Sides of
Culture

47. For Organisational
Barriers-
Simple Organisational
Structure
Avoiding Information Overload
Flexibility in MeetingTargets

48. ESSENTIALS OF COMMUNICATION
Dos

49. ESSENTIALS OF COMMUNICATION
DON’Ts

50. How to Improve Existing Level of
COMMUNICATION?

51. Improving Body Language -
Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely

52. …in the new global and diverse
workplace requires
excellent communication skills!
Success for YOU…

53. Questions