This document discusses e-commerce and its evolution. It defines e-commerce as the use of the internet and web to conduct business transactions digitally. Key points made include: - E-commerce differs from e-business in that e-commerce involves a commercial transaction, while e-business is digital enablement within a firm. - Features of e-commerce include ubiquity, global reach, interactivity, and personalization. - E-commerce has evolved through three stages - innovation, consolidation, and current reinvention through social media and web 2.0. - Major limitations include access to technology and overcoming social/cultural barriers to digital shopping. - Common revenue models for

1. E - Commerce
© Ramakrishna Kongalla,
Assistant Professor
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2. E - commerce
• E-commerce, in the popular sense, can be defined as:
– the use of the Internet and the Web to conduct business
transactions.
• A more technical definition would be:
– e-commerce involves digitally enabled commercial
transactions between and among organizations and
individuals.
• E-commerce differs from e-business in that no commercial
transaction, an exchange of value across organizational or
individual boundaries, takes place in e-business.
• E-business is the digital enablement of transactions and
processes within a firm and therefore does not include
any exchange in value.
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3. • E-commerce and e-business intersect at the
business firm boundary at the point where
internal business systems link up with suppliers.
– For instance, e-business turns into e-commerce when
an exchange of value occurs across firm boundaries.
• information asymmetry
– Information asymmetry refers to any disparity in
relevant market information among the parties
involved in a transaction. It generally applies to
information about price, cost, and hidden fees.
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4. The unique features of e-commerce technology include:
– Ubiquity: It is available just about everywhere and at all
times.
– Global Reach: the potential market size is roughly equal
to the size of the online population of the world.
– Universal standards: The technical standards of the
Internet, and therefore of conducting e-commerce, are
shared by all of the nations in the world.
– Richness: Information that is complex and content rich
can be delivered without sacrificing reach.
– Interactivity: E-commerce technologies allow two-way
communication between the merchant and the
consumer.
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5. – Information density: The total amount and
quality of information available to all market
participants is vastly increased and is cheaper
to deliver.
– Personalization/Customization: E-commerce
technologies enable merchants to target their
marketing messages to a person’s
name, interests, and past purchases. They
allow a merchant to change the product or
service to suit the purchasing behavior and
preferences of a consumer.
– Social technology: User content generation
and social networking technologies
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6. a marketspace:
• A marketspace is a marketplace that is
extended beyond traditional boundaries
because it is removed from the restrictions of
geography and time. The ubiquity of e-
commerce technologies liberates the market
from these limitations.
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7. • Web 2.0 is a set of applications and technologies that
allows users to create, edit, and distribute content;
share preferences, bookmarks, and online personas;
participate in virtual lives; and build online
communities.
• Web 2.0 is the set of new, advanced applications that
have evolved along with the Web’s ability to support
larger audiences and more involved content.
• Like Facebook, MySpace, YouTube, Photobucket,
Google, Wikipedia, Second Life, Digg, and WordPress
etc.
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8. B2C: E-tailers:
• Bluefly
• BarnesandNoble.com
• 1800Flowers.com
• Godiva.com
• Wine.com
• REI.com
B2C: Service Providers:
• Expedia
• Travelocity
B2C: Portals:
• Yahoo
B2C: Content Providers:
• WSJonline.com
• Consumerreports.com
B2B:
• Grainger.com
• Ariba
• PerfectCommerce
• Quadram
C2C:
• Half.com
• Velvetbazaar
• Ubid
• Oldandsold
• Ewanted
P2P:
• Streamcast Networks
• eMule-Project.net
• Frostwire
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9. Evolution of e-commerce
• The three stages
– Innovation took place from 1995 and was characterized
by excitement and idealistic visions of markets in which
quality information was equally available to both buyers
and merchants. However, e-commerce did not fulfill
these visions during its early years.
– After 2000, consolidation : In this stage, more
traditional firms began to use the Web to enhance their
existing businesses. Less emphasis was placed on
creating new brands.
– In 2006, though, e-commerce entered its current
stage, reinvention, as social networking and Web 2.0
applications reinvigorated e-commerce and encouraged
the development of new business models.
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10. major limitations on the growth of e-commerce:
– the price of personal computers.
– the need for many people to learn complicated
operating systems
– The unlikelihood that the digital shopping
experience will ever replace the social and cultural
experience that many seek from the traditional
shopping environment.
– persistent global income inequality will exclude
most of the world’s population, who do not have
access to telephones or PCs.
– Social and cultural limitations are likely to be
tougher to overcome than technological limitations.
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11. The five primary revenue models used by e-commerce firms are:
– advertising model derives its profit by displaying paid
advertisements on a Web site. The goal is to convince advertisers
that the site has the ability to attract a sizeable viewership, or a
viewership that meets a marketing niche sought by the advertiser.
– the subscription model offer users access to some or all of
their content or services for a subscription fee.
– the transaction fee model derive profit from enabling or executing
transactions. For instance, transaction fees are paid to eBay when
a seller is successful in auctioning off a product, and E*Trade
receives a transaction fee when it executes a stock transaction for
a customer.
– the sales revenue model, companies draw profit directly from the
sale of goods, information, or services to consumers.
– the affiliate model, sites receive referral fees or a percentage of
the revenue from any sales that result from steering business to
the affiliate.
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12. Thank You…!!!
©Ramakrishna Kongalla
e-mail: artist.ramakrishna@gmail.com
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