2. Virtual Community
Also called a Web community or an Online community.
It is a gathering place for people and businesses that
does not have a physical existence.
Exist on the Internet in various forms
– Usenet newsgroups
– Chat rooms
– Web sites
Offer people a way to connect with each other and
discuss common issues and interests
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3. Virtual Communities (Continue…)
Helps companies, customers, and suppliers
interact in a mutually beneficial way .
Three key elements are required to make up a
virtual community:
Cellular-satellite communication technology
Intelligent software agents
Electronic marketplaces
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4. 4
Cellular-satellite communications
technology
Can be packaged with
• Notebook computers
• Personal digital assistants (PDAs)
• Mobile phones
Wireless Application Protocol (WAP)
Allows Web pages formatted in HTML to
be displayed on devices with small screens
7. 7
Intelligent Software Agents
Programs that search the Web and find items
for sale that meet a buyer’s specifications
Some software agents focus on a particular
category of product
8. 8
Virtual Communities (continued)
Virtual learning community
One form of a virtual community
Can help companies, their customers, and
their suppliers plan, collaborate, and transact
business
Google Answers
Gives people a place to ask questions that are
answered by an expert for a fee
10. Virtual Communities (continued)
Most web communities are Business-to-Consumer
Business-to-Business community also emerged
E.g: Milacron’s Milpro site
They manufactures machine tools and sells
them to a wide variety of industrial customers.
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12. 12
Early Web Communities
The WELL ( “whole earth ’lectronic link”)
• One of the first Web communities
• Founded in 1985
• Began as a series of dialogs among San
Francisco authors and readers.
• Members pay monthly fee to participate in its
forums and conference.
• Purchased by Salon.com
14. Early Web Communities(continue…)
GeoCities
• Free web space for members
• Sells advertising to generate revenue
• Owned by Yahoo!
Tripod
• Founded in 1995
• Offered its participants free Web page
space, chat rooms, news and weather
updates, and health information pages.
• Purchased by Lycos (search engine site)
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15. 15
Web Portal Strategies
Combinations of virtual communities, search
engines, and Web directories.
Provide a high degree of “stickiness” that is
extremely attractive to advertisers.
Top 10 most-visited web sites included 7 web
portals.
Examples include AOL, Excite, Infoseek, Lycos,
MSN, Netscape Netcenter, Snap, and Yahoo!
18. homebid.com
Smaller business that create a portal site
Conducting online auctions of residential real
estate
But plan to become an all-purpose real estate
web portal by allowing
• Buy home
• Finance it
• Register for electricity
• Telephone
• Other necessary services
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20. 20
Mixed Revenue Portals
Time Warner’s AOL unit
• One of the most successful Web portals
• Charges a fee to users and has always run
advertising on its site
Yahoo!
• Now charges for the Internet phone service
originally offered at no cost.
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Internal Web Portals
Run on intranets
Can save significant amounts of money by
replacing the printing and distribution of paper
memos, newsletters, and other correspondence
Can become a good way of creating a virtual
community among employees