Attitudes are evaluative statements that reflect how one feels about objects, people or events, and have three main components: cognitive, affective, and behavioral. Job satisfaction is a positive feeling about one's job resulting from an evaluation of its characteristics, and the major factors that influence job satisfaction are the nature of the work itself, pay, promotion opportunities, supervision, and relationships with coworkers. Dissatisfied employees may respond through exit, voice, loyalty, or neglect behaviors, with exit and neglect being more destructive responses and voice and loyalty being more constructive.

1. on ATTITUDES and JOB SATISFACTION AN INTRODUCTION TO ORGANIZATIONAL BEHAVIOR By: Stephen Robbins & Timothy Judge Prepared by: GREGAR DONAVEN E. VALDEHUEZA, MBA Lourdes College Instructor

5. the components of attitudes Cognitive = evaluation My superior gave a promotion to a coworker who deserved it less than me. My supervisor is unfair. Affective = feeling I dislike my supervisor! Behavioral = action I’m looking for other work; I’ve complained about my supervisor to anyone who would listen. Negative attitude toward supervisor

24. JOB SATISFACTION A positive feeling about one’s job resulting from an evaluation of its characteristics.

32. responses to job dissatisfaction NEGLECT LOYALTY EXIT VOICE Destructive Constructive Passive Active