This chapter discusses attitudes, job satisfaction, and their relationship to behavior. It defines attitudes as having three components - affective, cognitive, and behavioral. Job satisfaction is described as positive or negative feelings about one's job. The chapter outlines four responses employees can have to job dissatisfaction: exit, voice, loyalty, and neglect. It explains that job satisfaction is related to employee performance, absenteeism, and turnover intention. The chapter also explores how diversity training and attitude surveys can shape employee attitudes.