This document discusses the nature and components of attitudes. It defines attitude as a learned belief or feeling about a person, place, or idea that influences thoughts and actions. Attitudes have three main components - cognitive (beliefs, knowledge), affective (feelings, emotions), and behavioral (tendency to act). Attitudes are formed through life experiences with family, peers, environment, and mass media and can change over time. Measuring attitudes helps understand job satisfaction, which impacts productivity and organizational success. Managing attitudes involves understanding their formation and using feedback, role models, and information to encourage positive attitudes.

2. Attitude which represent ones belief, feeling
and ideas ,action,tedency towards object and
ideas.
When a person feels about something ,about a
place, commodity and a situation or an idea is
called attitude.

3. Nature of Attitude
•Attitude are learned
•It is the feeling ,Beliefs of individual and
groups.
•These feelings and beliefs are defined ones
Predispositions towards given aspects of the
world.
•It is not permanent it changed

4. Cognitive
Emotional
Components
Emotional
Components
Behavioral
Components
Behavioral
Components
Components of Attitude

5. Cognitive Components- The Belief , Information, Knowledge and
information.
Eg-If a Person does not like or negative attitude about the nuclear
bomb ,In interview if he asked about the nuclear bomb he give
negative points only means he does not like the nuclear bomb that
means his belief and information is negative for that.
Affective Components- Feelings, Sentiments and moods of emotions
towards a particular object
Eg-Wanted to go for a night shift job rather that a General Shift Job
Behavioral Components-Way of thinking ,Behaving and feelings
Eg-If some one like the Principal of the college his attitude is made by
feelings and behavioral aspects

6. Model of Attitude
Ideas
Belief
Information's
Positive
Negative
Feelings
Tendency to behave
Attitude
Attitude Objects

7. Functions of attitude-
1.Attitude is a determine function-Attitude determine the meaning of what is seen in the
environment may be good or bad means favorable attitude has good meaning and
unfavorable attitudes are bad meaning.
2.Attitude is a contradictions –means some time they give two meaning words and diplomatic
opinions about the same things.
3.Attitude is a adjustment function-Attitude is provides a function to adjust in the proper
environment to adjust themselves in that environment. Treated them badly negative attitude
and treated them good a positive attitude.
4.Ego Defense Function- Employees in organization want to protect their own image and
some negative attitude for the new comers and they have ego defencsive function when may
not be changed.
5.Expressive Function-
It provides someone values and self identity of a person
A Manager is belief in ethics so his attitude shows the voice of a quality of work.
6.Attitude is a knowledge function- Maintain stable ,Organized and meaningful structure of a
person not bluff anything.

8. Family and Peers
Group
Neighborhood
Attitude
Classical
Condition
Economical
Status
Mass
Communication

9. Family and peer group-If the parents has a positive attitude or
negative attitude for a object the children's will follow the same
attitude.
Neighborhood-The Cultural Facilities,Relegious group possible ethnic
which is affect the attitude.
Economical Status-The economical status of an individual change the
attitude and belief towards the Trade Unions and Workers and
Manager is different.
Mass Communication-The Medias like TV,Radio,News Paper from
which they got the information's can changed the attitude.
Classical Conditions- When we belief that the condition of the
environment is good rather is bad but we belief that it is good.
Eg- Sale a Sachines bat with Rs.2000000000 But is has no meaning only
Sachine use it that is the condition

10. Attitude and Job Satisfaction
Lockes Model of Job satisfaction and Positive attitude
Organizational
factor
Group
Factor
Individual
Factor
Outcome
Expected
Outcome
Received
Satisfied
Dissatisfied
Outcome

11. Organizational Factor for Positive attitude
Employees satisfaction-Provide them right salary
right Beahaviour.
Promotion and Fringe Benefits-Provide them benefits
for particular situation ,Incentives, Allowances
Welfare-Provide them education, Good working
Condition to make a good belief.
HRD-Provide them Training and development and
Rights .
Flexible working Condition-Working culture ,Job
Profile must be good for make a positive attitude

12. Group factor-
•Size of the Group-Make Minimum member to avoid conflict and
maximize the positive attitude for the organization
•Supervision-The head of the group must good administrative
skills and adequate behaviour is most important.
Individual Factor-
•Self-esteem-Means treat them as partner do not as workers and
their attitude is definitely positive.
•Morale Improvement by giving them status no only Salary.
•Make them interest in job to perform and a good positive
attitude

13. Cause dissatisfaction and Negative
attitude-
1.No Promotion and security of job
2.Less Salary and Unfair reduction.
3.Working Condition is poor.
4.Behavioural aspects are bad .
5.No Support from Management.
6.No welfare in Organization
Which Cause a Dissatisfaction and a Negative
attitude for the Organization

14. Exit
Neglect
Loyalty
Voice
Leaving the Organization
Suggestion to Improve the Condition
Waiting for the improvement of the
Conditions
Go Slow and Negative attitude towards
work

16. Channing attitude of self-
1.Employee has to make positive attitude (Belief, Proper
Information and Ego)
2.Think about yourself and develop your own attitude.
3.Listen others and develop the positive attitude.
4.Get in to continuous development and communication
program
5.Build a self esteem and prestige
6.Stay away from negative influences.

17. Changing the attitude of Employees
1.Give feedback-Employees are told about their negative attitude and
if it is harmful and manager needs to offer alternative attitude.
2.Good Working Condition to work in the culture.
3.Positive Role Model means if the Manager is the positive attitude
and the role model the workers provides the positive attitude.
4.Providing new information's means updated information and do not
ignore the information's.
5.Use of fear to change some unethical negative attitude.
6.Providing coopering some situations to change their attitude .
7.Degree of commitment on target means morale development.

19. Function of Positive attitude
1.Maximize the Productivity.
2.Team Work.
3.Self Management and Problem Solving.
4.Improve quality.
5.Reduce Stress.
6.Loayl to Organizations

20. Barriers to Changing an Attitude
Cognitive Dissonance- When a person behaves in a
fashion that is inconsistent with his or her attitude,
Means he or she knows it is wrong but steal continue
to inconsistency .
Prior Commitment-Means the belief is unchanged
and unwilling to change.
Insufficient Information-Two Way Communication
is not possible from TOP Management and Workers
which creates a negative attitude.

21. Norms-
Some time Norms are pressuring to change
the attitude, Some times norms are forcing for
negative and positive attitude because the
norms change the perception towards the
attitude.
Belief about the
Behaviour & Outcome
BehaviourIntentions
May be +ve if belief on
Behaviour and outcome
-ve if belief on
Perception
Belief about the
Group ,Family, Society
Attitude
Perception
Mahajan belief to take Fish for good
health but fear about his norms of his
family

23. Values & Attitude & Norms
These are stable and long lasting which can be changed but not so easily
and its influence life
Values are divided in to two types
Terminal Value- Comfirt,Wisdom,Excellent are the terminal value
Instrumental Value-It is the steps to achieving the terminal Value Like ambition,
courage etc.
Some other values are
Theoretical Values-Discover of truth, Rational Approach to Problems.
Economical Values-The Standard of Living
Aesthetic-Value of Grace
Social-Value of Loving People
Political-Value of Power and Position
Relegious-Value to the Universe.

24. Measurement of attitude
Thurstone Scale-In this method the first data collected from the respondent and the Next
data Collected from the Others and Compare the whole process to find out the attitude .
Likert scale-It is provide 5 parameters for the attitude measurement
•Strongly Approved
•Approved
•Undecided
•Disapproved
•Strongly Disapproved.
•To measure the Attitude very clearly.
Guattams Scale-In this scale the employee of the organization give 6 number of
dissatisfaction that to higher degree to understand and develop the attitude by satisfy
him.
Bogardus Scale-Seven Point Scale raising from Most Favorable Picture.
Opinion Survey-By Give Questionnaires to individual and groups to find out the result
and measure the attitude accordingly.
Interview-By asking him yes and no questions about a particular objective to understand
the attitude.
Projective Survey-Provide him a particular situation and handle it alone to understand