Methods of communication

METHODS/TYPES OF COMMUNICATION
VERBAL & NON-VERBAL
COMMUNICATION
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai

METHODS/TYPES
• I)Verbal (Oral)
Communication
• 1.Speaking
• 2.Writing
• II)Non-verbal
Communication
• 1.Body(Kinesics)
Language
• 2.Visual Symbols
• 3.Paralanguages
Mumbai

I) Verbal (Oral) Communication
• 1.Speaking
• Face to face
communication
• Telephone
conversation
• Presentations
• Interview
• Group Discussions
• Public Speaking
• Meetings
• 2.Writing
• Letter
• Memo
• Notice
• Circular
• Report
• Minutes
Mumbai

II)Non-verbal Communication
• 1.Body Language
• Posture
• Gestures
• Kinesics
• Proxemics
• Cronemics
• Haptics
• Eye Contact
• Handshakes
• 2.Visual Symbols
• Colors
• Pictures
• Graphs & Charts
• Maps
Mumbai

• 3.Paralanguages
• Voice
• Volume
• Pitch
• Speed
• Tone
Mumbai

Advantages & Disadvantages of Oral Communication
Advantages
• Immediate feedback
• Less formality
• Mass communication
• Flexible and adaptive
• Swift and speedy
• Economical
Disadvantages
• Legally invalid
• Chance of
misinterpretation
• Misunderstanding
• Not helpful to
remember
Mumbai

Advantages & Disadvantages of Written
Communication
Advantages
• Legally valid
• Provides detailed
information
• Easy to produce anytime
• Saves time, money &
energy
• Perfect
• Permanent record
• Scope to make changes
Disadvantages
• Slow & time consuming
• Difficult to change
• Delayed feedback
• Only for literate people
• Wastage of time
Mumbai

1.Body Language
• Facial Expressions
• Gestures
• Posture
• Proxemics
• Cronemics
• Haptics
• Occulesics (Eye contact)
• Handshakes
Mumbai

1. Facial Expressions
• Facial expressions are more powerful than
words.
• Facial expression convey your mood and
attitude about the person, situation.
• Facial expressions are more effective when
accompanied by verbal speaking
Mumbai

Mumbai

Gestures
• Movement of the body, hands movements,
nodding etc.
• Convey-Nervous, Appreciation, Aggressive,
Confidence, Rejection, Confusion,
Uncertainty, Trust.
• Natural accompaniment of speech.
Mumbai

Posture
• The way person stands, sits or walks.
• Designed by religious/social/political/
geographical background.
• Indicates our feelings, thoughts, attitudes
and health
Mumbai

Posture
Mumbai

Proxemics
• Proxemics is the way of maintaining a space
between two or more people in the process
of communication.
• Space Zones
• 1. Intimate
• 2.Personal
• 3.Social
• 4.Public
Mumbai

Proxemics
Mumbai

Cronemics
• Chronemics is the study of how human
beings communicate through their use of
time.
• What does time mean to one person to
another?
• How do we communicate to others?
Mumbai

Haptics
• Haptics is way of touching to another person
in the communication.
• Haptics used to show respect, love, to ease,
to support in communication.
• It shows our feelings and attitude to the
particular person or situation.
Mumbai

Haptics
Mumbai

Occulestics (Eye contact)
• Eye contact shows interest/disinterest,
confidence/lack of confidence,
assertiveness/aggressiveness in
communication.
Mumbai

Occulestics (Eye contact)
Mumbai

Handshakes
Importance of handshake
• The physical connection of
shaking hands can leave
powerful impression.
• A firm handshake with
direct eye contact set the
stage for positive
encounter.
• Proper handshake is
important
Mumbai

2. Visual Symbols
Color
• Powerful means of communication.
• Used in clothing, design, decoration and to enliven
a dull environment.
• Associated with different moods and feelings-
white-peace and purity, red-danger, black-death
and sorrow.
• Sport teams have color in their uniform; countries
have their colors on their flags.
Mumbai

Pictures
• “ A picture is worth of thousand words”.
• Oldest form of communication
• Pictures are used in brochures, posters and
advertisements.
• Pictures can be universally understood, easily
remembered and make an immediate
impact.
Mumbai

Graphs & Charts
• Can present statistical information
differently.
• Special skills are needed to prepare and to
understand a chart or a graph.
• Reader can able to grasp or locate overall
information represented in a chart or a
graph.
Mumbai

Types of Charts
Mumbai

Maps
• Maps are representations of territory and
used for conveying the space relationships
between places.
• They can convey geographical information
like transport routes, climatic conditions,
distribution of population, crops and animal
life.
• Maps of small areas are used to give
information about routes and locate places.
Mumbai

III. Paralanguages
• The non-verbal aspects of the spoken word
are known as paralanguage.
• Have characteristic like volume and pitch,
qualities of speed, rhythm, pronunciation,
accent, tone and stress.
Mumbai

Paralanguages
1. Volume
• Is the loudness or softness, which can be
consciously adjusted to the number of
persons and distance in the audience.
• Too loudness suggests lack of self command
or a dominating nature.
• Volume is also influenced by one’s
surroundings and by cultural background.
Mumbai

2. Pitch
• Is high or low note on the scale.
• A high pitch voice is unpleasant and suggests
immaturity or emotional disturbance.
• A frightened person speaks in a high pitched
voice.
Mumbai

3. Speed
• Is partly cultural habit and is partly
influenced by emotions.
• Rapid speech indicates excitement and
reduce speed to explain a difficult idea.
Mumbai

4. Tone
• Is the way the voice sounds and shows the
speaker’s feelings.
• The tone defines the role the speaker puts
himself in; for e.g.
• One may have authoritative tone, an
aggressive tone, a hurt tone, a sarcastic tone.
• The tone of voice can send positive or
negative signals.
Mumbai

Methods of communication

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