The document defines nonverbal communication and describes the six functions and eight types of nonverbal symbols. It also differentiates between formal and informal communication. It then identifies and describes 14 barriers to effective communication, explains the importance of listening, and describes methods to improve listening and break down communication barriers. Finally, it diagrams the basic communication model, lists the five message channels, and discusses the components of a message and their contribution to the total message.

1. Effective Communication “ Human Beings Create the Symbols of Communication, and Then They Cannot Understand the Symbols They Create.” Anonymous

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